WTF is up with Dell?

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  • ThunderBalls
    So Fucking Banned
    • Oct 2002
    • 2926
    #1

    WTF is up with Dell?

    Bought a laptop from Dell a few weeks ago and a few minutes ago (11:00 at night) I get a call from some fucker that can barely speak english telling me he's from Dell wanting to know if I was happy with my computer. I asked why the hell he was calling my house at 11 at night and he said 'sorry, I'm in India'.

    What the hell is this world coming to.
    Tags: None
    • gornyhuy
      Chafed.
      • May 2002
      • 18041
      #2
      Its called profit.

      icq:159548293

        Comment

        • hyper
          Confirmed User
          • Mar 2002
          • 5294
          #3
          they outsourced their customer service to india, and laid off american workers

            Comment

            • sixxxth_sense
              So Fucking Banned
              • Nov 2003
              • 2430
              #4
              I bought a computer online from them, it never came...

              yeah those fuckers from India kept calling me too, i was like wtfck

                Comment

                • ThunderBalls
                  So Fucking Banned
                  • Oct 2002
                  • 2926
                  #5
                  Originally posted by gornyhuy
                  Its called profit.

                  No shit sherlock. But you would think they would have brains to know not to call customers at 11 at night.

                    Comment

                    • Phoenix
                      BACON BACON BACON
                      • Nov 2002
                      • 35475
                      #6
                      yeah man...i used to work for them here..they closed odwn a whole floor..and sent it to india...lol

                      the people left that still worked where i was, i see them on the home shopping network pushing dell...lol

                      the company is a machine...it will follow it's metrics to the letter.


                      yeah that is kind of stupid to call that late.
                      Telegram PhoenixBrad
                      https://quantads.io

                        Comment

                        • Spunky
                          I need a beer
                          • Jun 2002
                          • 133978
                          #7
                          Gotta admit Dell is solid. I always heard nothing but positives with people owning their machines.
                          Perhaps their customer service should be informed about their phone call procedures.

                            Comment

                            • gornyhuy
                              Chafed.
                              • May 2002
                              • 18041
                              #8
                              Originally posted by ThunderBalls



                              No shit sherlock. But you would think they would have brains to know not to call customers at 11 at night.
                              You'd think they would be in front of a computer that tells them exactly what to do and when to do it and even places the calls for them.... Sounds like they just fucked up.

                              icq:159548293

                                Comment

                                • GonePhishing
                                  Confirmed User
                                  • Oct 2003
                                  • 2474
                                  #9
                                  I wanted to by a lap top from them around Christmas. They took the order, and then told me they couldn't fill it until well after christmas. I canceled. I think I'll just build a regular work box for myself with the money instead.
                                  If Biff Fucks My Mom... I Might Never Be Born...

                                    Comment

                                    • Vitasoy
                                      GFY HALL OF FAME DAMMIT!!!
                                      • Oct 2003
                                      • 58202
                                      #10
                                      their pcs rock, but their cs supports sucks


                                      [email protected]

                                        Comment

                                        • pradaboy
                                          sell me your banners
                                          • Dec 2003
                                          • 12931
                                          #11
                                          cs centers in India are much cheaper
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                                            Comment

                                            • basschick
                                              Confirmed User
                                              • Jan 2001
                                              • 2540
                                              #12
                                              i know a lot of folks who aren't in our industry who would be most upset by a call at 11pm.
                                              Got Gay and For Women Traffic?

                                                Comment

                                                • VeriSexy
                                                  Join The Royal Family
                                                  • Apr 2002
                                                  • 25463
                                                  #13
                                                  Will never get a Dell again Custom built all the way
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                                                    Comment

                                                    • HeadPimp
                                                      Bad Mo-Fo
                                                      • Jul 2001
                                                      • 2772
                                                      #14
                                                      Many companies are utilizing India these days. The number of English speaking people is on the rise, labor is cheap (though going up) and turn over is not as bad for call center workers as it is in the USA.

                                                      There is going to be a lot of money made over there if they can just keep from getting in a bitch fight with their neighbors....

                                                        Comment

                                                        • johnbosh
                                                          Confirmed User
                                                          • Aug 2002
                                                          • 8965
                                                          #15
                                                          Originally posted by ThunderBalls
                                                          Bought a laptop from Dell a few weeks ago and a few minutes ago (11:00 at night) I get a call from some fucker that can barely speak english telling me he's from Dell wanting to know if I was happy with my computer. I asked why the hell he was calling my house at 11 at night and he said 'sorry, I'm in India'.

                                                          What the hell is this world coming to.
                                                          hahah

                                                            Comment

                                                            • Triple 6
                                                              Confirmed User
                                                              • Feb 2002
                                                              • 5394
                                                              #16
                                                              Originally posted by HeadPimp
                                                              Many companies are utilizing India these days. ....
                                                              romania is nice
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                                                                Comment

                                                                • Trax
                                                                  [----------------------]
                                                                  • Aug 2001
                                                                  • 14486
                                                                  #17
                                                                  thats very old news

                                                                    Comment

                                                                    • hornycash
                                                                      Confirmed User
                                                                      • Jun 2002
                                                                      • 2336
                                                                      #18
                                                                      dell sux

                                                                        Comment

                                                                        • maxdaname
                                                                          Confirmed User
                                                                          • Oct 2003
                                                                          • 5193
                                                                          #19
                                                                          Originally posted by hornycash
                                                                          dell sux
                                                                          I agree

                                                                          and someone PLZ post a pic of that retarted kid from the comercials, need to laugh a little.

                                                                            Comment

                                                                            • adjektiv
                                                                              Confirmed User
                                                                              • Jan 2003
                                                                              • 381
                                                                              #20

                                                                                Comment

                                                                                • bigdog
                                                                                  Confirmed User
                                                                                  • Jul 2001
                                                                                  • 6964
                                                                                  #21
                                                                                  Originally posted by ThunderBalls
                                                                                  Bought a laptop from Dell a few weeks ago and a few minutes ago (11:00 at night) I get a call from some fucker that can barely speak english telling me he's from Dell wanting to know if I was happy with my computer. I asked why the hell he was calling my house at 11 at night and he said 'sorry, I'm in India'.

                                                                                  What the hell is this world coming to.
                                                                                  i hope this is a joke that they called you at 11pm

                                                                                    Comment

                                                                                    • Deepsy1
                                                                                      Confirmed User
                                                                                      • Jul 2003
                                                                                      • 506
                                                                                      #22
                                                                                      dell got a good laptops
                                                                                      ...but still im having memories of high speed,when the cops crash, pushing a cock into my ass,while my tiny pecker blasts.

                                                                                        Comment

                                                                                        • ThunderBalls
                                                                                          So Fucking Banned
                                                                                          • Oct 2002
                                                                                          • 2926
                                                                                          #23
                                                                                          Originally posted by Deepsy1
                                                                                          dell got a good laptops

                                                                                          You talk like the dude who called.

                                                                                            Comment

                                                                                            • Zayne E.
                                                                                              Confirmed User
                                                                                              • Apr 2002
                                                                                              • 1383
                                                                                              #24
                                                                                              I have had a Dell since May and I loved it...at first.

                                                                                              One day the keyboard took a shit...they had a new one on my doorstep the next morning...still a minor inconvenience. Then the biggie...a couple weeks ago my hard drive completely failed...lost most of everything I did the second half of the year.

                                                                                              They had a new HD installed within days but now I need to have many gigs of data recovered off the failed drive. Dell had some clown contact me with an estimate for recovering the psd's...$2,500 - $2,800...told them to pound sand up their collective asses.

                                                                                              Funny part was the follow up phone call I got from Dell's customer satisfaction department. They followed up on some of the tech support calls I made. I am greeted on the phone with a horrendous accent...which highlights all the support calls. They asked how they could improve their tech support and I told them the thick accents made the calls last twice as long as I would have liked since I had to keep asking, "huh? What was that?". He just said he'd make a note of that.

                                                                                                Comment

                                                                                                • ThePornPusher
                                                                                                  Confirmed User
                                                                                                  • Oct 2003
                                                                                                  • 1823
                                                                                                  #25
                                                                                                  Originally posted by ThunderBalls



                                                                                                  You talk like the dude who called.

                                                                                                  I can't stop laughing..

                                                                                                    Comment

                                                                                                    • loverboy
                                                                                                      When it rains, it pours
                                                                                                      • May 2003
                                                                                                      • 20609
                                                                                                      #26
                                                                                                      Originally posted by hyper
                                                                                                      they outsourced their customer service to india, and laid off american workers
                                                                                                      Isnt it Dell cancelled their Indian Tech Support coz some US customers complained that their India Based Tech Support rep. are difficult to communicate with because of thick accents and scripted responses?

                                                                                                      http://www.cnn.com/2003/TECH/biztech...ll.centers.ap/

                                                                                                        Comment

                                                                                                        • Zayne E.
                                                                                                          Confirmed User
                                                                                                          • Apr 2002
                                                                                                          • 1383
                                                                                                          #27
                                                                                                          Originally posted by loverboy


                                                                                                          Isnt it Dell cancelled their Indian Tech Support coz some US customers complained that their India Based Tech Support rep. are difficult to communicate with because of thick accents and scripted responses?

                                                                                                          http://www.cnn.com/2003/TECH/biztech...ll.centers.ap/
                                                                                                          Yes...for Dell corporate owners. The article went on to say:

                                                                                                          "Calls from some home PC owners will continue to be handled by the technical support center in Bangalore, India, and Weisblatt said Dell has no plans to scale back the operation there."

                                                                                                          Thanks for the link

                                                                                                            Comment

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