Even though Ibill has improved system performance and reporting, I as well as others, in my forum are thoroughly disgusted with customer service. They have no idea what we need or how to provide new customers with an adequate online sign up account set up in a timely manner.
The most disturbing news is that I hear they promoted the person currently in charge of the call center to a VP of Ops position, the worst fucking piece of thier business.
WHOEVER is in charge there please hear us when we say "They didn't get it done on the customer side, why put them in charge of all else. Are you all fucking stupid or is it just that easy to get a VP position? My guess is that the qualifications are:
1: SAT higher than a dead dog
2: Body must be breathing "oxygen" Dead people may not apply
3: I have industry experience (ex-teller at the bank)
4: Oh! I was the last person left, Gee, they made me a VP
5: What a "rack" on that one! Make Her a VP and send HER to my office for some personal dick-tation!
Gee, no MBA, no Operational experience, hmmm, iBill found them another winner. I hope this gets them to the next level before CCBill does it for them.
Do us all a favor this Holiday season and take a look at your customer "no" service and this body filling a position as a VP of Ops which could be done currently by a blow up "Annie Doll".
Christ... please give us what we are paying for. If not, shut down that shitbox you call customer service and subcontract it out to India like all your competition is doing.
Before I start jacking off I leave you with this, we are happy with day to day processing but the ongoing customer service and payout effort is horseshit. You fucks need to hire Ron Jeremy, at least he could manage a consistant level of "servicing the client".
The most disturbing news is that I hear they promoted the person currently in charge of the call center to a VP of Ops position, the worst fucking piece of thier business.
WHOEVER is in charge there please hear us when we say "They didn't get it done on the customer side, why put them in charge of all else. Are you all fucking stupid or is it just that easy to get a VP position? My guess is that the qualifications are:
1: SAT higher than a dead dog
2: Body must be breathing "oxygen" Dead people may not apply
3: I have industry experience (ex-teller at the bank)
4: Oh! I was the last person left, Gee, they made me a VP
5: What a "rack" on that one! Make Her a VP and send HER to my office for some personal dick-tation!
Gee, no MBA, no Operational experience, hmmm, iBill found them another winner. I hope this gets them to the next level before CCBill does it for them.
Do us all a favor this Holiday season and take a look at your customer "no" service and this body filling a position as a VP of Ops which could be done currently by a blow up "Annie Doll".
Christ... please give us what we are paying for. If not, shut down that shitbox you call customer service and subcontract it out to India like all your competition is doing.
Before I start jacking off I leave you with this, we are happy with day to day processing but the ongoing customer service and payout effort is horseshit. You fucks need to hire Ron Jeremy, at least he could manage a consistant level of "servicing the client".
Comment