Quote:
Originally posted by Rand
Originally posted by SmokeyTheBear
Like the money they trusted you with ?
Exactly. With hundreds of thousands of accounts and a handful of complaints (some from known fraudsters and others from people who just needed to follow a few rules) I think that is pretty damn good ratio.
I dont think you need to tell gfy not to believe everything they read. I do however think if you know about a known "fraudster" there should be no reason why you can't post the info.
Well, you may not know of a reason but there are plenty. We learned a thing or too about investigations while we helped authorities fight CP.
heres a suggestion for your risk collection team.. Perhaps you might want to notify the user you are taking money from .
First of all... no one takes the money. The account is suspended until the cardholder contacts eP. I mean what? We should just wait until someone calls us to explain why we should leave their account open? -- What planet do you live on?
We do send a notificationl to both the account holders eP email address as well as the external email address they used when they signed up. It is an automated process that happens any time eP suspends an account for any reason.
All this bad publicity means both the seized accounts and the new accounts are being treated in the same lackluster manner.
Suspended accounts are all treated the same way. Nothing is seized. People just don't like being questioned sometiimes. They don't always like making an effort such as identifying themselves. Well sorry, that's the rules.
Did you ever think of putting this tidbit on your website ??
Anyone writing from an external email address is given instructions of what to do.
ever think of actually responding to your emails without the use of a stock form letter ?
Yes.
I sleep better with my money, you sleep better with my money, boy do i feel good inside.
Basically what your saying in this response is, Everybody else is wrong and you are right. Your customer support is top notch and needs no improvement, and its all just coincidence , just like paypal
That's not what I said at all.
You may not appreicate my time here or agree with the answers but plenty of others do.
I'm open to constructive criticism, but that's not exactly what I would call your comments.
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How much years it take to get a adress changed in your system btw?
I sent a fax about this 1 month ago.
Never got news .. and your rep on ICQ is clueless like usual.
Thanks