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Not specifically in relation to paycom, but in general why are people in such a rush to defend poor support?
And why is it okay to suck via email? This is internet business for heaven's sake: surely the first line of support should be email. And if you don't want to or cannot handle a particular line of support properly, why offer it?
Right now I have requests in to two companies: both sent via support forms on their sites and both unanswered after 4+ days. They were simple things, exactly the sort of issues that can be handled more efficiently by email. But it looks like I'm going to end up on the phone for one, and ICQ for the other. Both a pain, since we are in different time zones.
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