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you cant adjust it, you have signal degredation, they need to come out and check your wires and shit.
just keep the address of your diagnostics page handy, save that traceroute, and tell them it when you're on the phone.
that traceroute alone is enough... dont bs around to much with Level1 support, try to get pushed to Level3, so they can provision a date for you... itll be about 2 weeks possibly before someone gets out there to do anything... (usually)
Who is the ISP?
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