How to handle members who chargeback. - GoFuckYourself.com - Adult Webmaster Forum

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robfantasy

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#1

How to handle members who chargeback.

12-22-2003, 06:13 PM

Do you threaten them with proof that they signed up to the site and that they are commiting fraud by charging back a legitimate purpose?

And that you are planning to fully prosecute them for defrauding your company?

Lets hear your thoughts.

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JSA Matt

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#2

12-22-2003, 06:14 PM

The people that chargeback, know damn well you are full of shit.
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robfantasy

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#3

12-22-2003, 06:15 PM

Originally posted by JSA Matt
The people that chargeback, know damn well you are full of shit.

im not joking though, im serious

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#4

12-22-2003, 06:15 PM

Call your IPSP (cc processor) and make sure they blacklist his/her card from making any further transactions with them.

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C_U_Next_Tuesday

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#5

12-22-2003, 06:16 PM

just turn them over to an online collection agency.. Someone here posted a link with some info on this subject.

People who charge back for no reason need a good wake up call.
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robfantasy

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#6

12-22-2003, 06:17 PM

Originally posted by SomeCreep
Call your IPSP (cc processor) and make sure they blacklist his/her card from making any further transactions with them.

thats a given..

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#7

12-22-2003, 06:17 PM

Sue them in small claims court. You might not ever get paid but you will fuck up their credit report for years.
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robfantasy

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#8

12-22-2003, 06:18 PM

Originally posted by C_U_Next_Tuesday
just turn them over to an online collection agency.. Someone here posted a link with some info on this subject.

People who charge back for no reason need a good wake up call.

i have the time to do it myself, and it would also be my pleasure

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#9

12-22-2003, 06:18 PM

Originally posted by robfantasy

im not joking though, im serious

...so am I.. what would you gain from threatening them?
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robfantasy

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#10

12-22-2003, 06:18 PM

Originally posted by twistyneck
Sue them in small claims court. You might not ever get paid but you will fuck up their credit report for years.

thats the route i want to go with, i want to fuck them for life. money isnt the issue for me

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#11

12-22-2003, 06:20 PM

Originally posted by JSA Matt

...so am I.. what would you gain from threatening them?

no threat.

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#12

12-22-2003, 06:22 PM

Tell them you will call their wife and tell her what that "Internet Marketing" charge in the CC bill really was.

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JSA Matt

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#13

12-22-2003, 06:24 PM

Originally posted by robfantasy
no threat.

Uhm...

Originally posted by robfantasy
Do you threaten them with proof
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#14

12-22-2003, 06:27 PM

An e-mail is sent out stating that members who chargeback have their full details sent to all processors used on each site we promote and that their address name and credit card details have been blocked by those processors. Our sponsors also block their IP address or addresses to all sites they own or manage. I know its not perfect and there are always ways around it but it better than saying "oh well nothing can be done about it"
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robfantasy

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#15

12-22-2003, 06:27 PM

Originally posted by JSA Matt

im sayin do i threaten them first with the proof, before i go forward and file legal action.

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robfantasy

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#16

12-22-2003, 06:28 PM

Originally posted by Cindyff
An e-mail is sent out stating that members who chargeback have their full details sent to all processors used on each site we promote and that their address name and credit card details have been blocked by those processors. Our sponsors also block their IP address or addresses to all sites they own or manage. I know its not perfect and there are always ways around it but it better than saying "oh well nothing can be done about it"

I just feel that these peices of shit should be fucked, and i want to play the grim reaper

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robfantasy

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#17

12-22-2003, 06:30 PM

also... how come some banks automatically issue the chargeback and some call you with the customer on the line and some tell the customer to call..

what is the most commond method

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#18

12-22-2003, 06:33 PM

Give me their address and a plane ticket and I will collect the money for you or bring your wife and/or kids a nice/decent/piece of shit car for christmas.
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#19

12-22-2003, 08:20 PM

Originally posted by robfantasy
Do you threaten them with proof that they signed up to the site and that they are commiting fraud by charging back a legitimate purpose?

And that you are planning to fully prosecute them for defrauding your company?

Lets hear your thoughts.

Good luck proving fraud. Extremely high standard in the US. You basically will need a Professor X type overmind to come up with real evidence of intent to defraud.
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#20

12-22-2003, 08:23 PM

Originally posted by robfantasy
Do you threaten them with proof that they signed up to the site and that they are commiting fraud by charging back a legitimate purpose?

And that you are planning to fully prosecute them for defrauding your company?

Lets hear your thoughts.

If your sales techniques are as tainted as most of the other sponsors on this board..
i.e. a) trials that need to be cancelled 24 hours before end of trial to avoid rebill
b) prechecked cross sells
and on and on...
then you should count your lucky stars that the surfer has yet to figure out a way to prosecute you.

For an industry that is basically legalized boiler room fraud, some of you guys sure whine alot.

Last edited by 49thParallel; 12-22-2003, 08:25 PM.
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#21

12-22-2003, 08:25 PM

Originally posted by robfantasy
Do you threaten them with proof that they signed up to the site and that they are commiting fraud by charging back a legitimate purpose?

And that you are planning to fully prosecute them for defrauding your company?

Lets hear your thoughts.

Just send some hard hittin niggaz over there with a basball bat !

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#22

12-22-2003, 08:26 PM

Originally posted by C_U_Next_Tuesday
just turn them over to an online collection agency.. Someone here posted a link with some info on this subject.

People who charge back for no reason need a good wake up call.

do you think a collection agency would waste there time on such a trivial sum i think not

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robfantasy

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#23

12-22-2003, 11:42 PM

Originally posted by 49thParallel

If your sales techniques are as tainted as most of the other sponsors on this board..
i.e. a) trials that need to be cancelled 24 hours before end of trial to avoid rebill
b) prechecked cross sells
and on and on...
then you should count your lucky stars that the surfer has yet to figure out a way to prosecute you.

For an industry that is basically legalized boiler room fraud, some of you guys sure whine alot.

i dont get it, a contract is a contract. an acceptance is an acceptance.

the surfer clicks to say he is over 18 and that agreement holds up. why is it any different if they click a terms of sale agreement?

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#24

12-22-2003, 11:52 PM

send them an email with their ip, dates logged in and out, downloaded content and tell them they are given 7 days to send you the owed money + expenses and that otherwise you will sue them

works
not always.. but hey
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#25

12-22-2003, 11:55 PM

its fuck
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#26

12-22-2003, 11:56 PM

Originally posted by twistyneck
Sue them in small claims court. You might not ever get paid but you will fuck up their credit report for years.

and ud spend ur fucking time and money for that..
ur fucking rediculous
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#27

12-23-2003, 12:03 AM

send collection letters to him/her address plus 5 houses up and down from his address.. you will get paid

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#28

12-23-2003, 12:09 AM

Originally posted by robfantasy

i dont get it, a contract is a contract. an acceptance is an acceptance.

the surfer clicks to say he is over 18 and that agreement holds up. why is it any different if they click a terms of sale agreement?

I checked your website and you have this prechecked at registration

"Click here to signup for Membership to Fantasy Life DVD Magazine - Three Month Membership for $19.95.This membership renews automatically at $19.95 every 3 months."

And you bitch about chargebacks? Grow the fuck up.

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#29

12-23-2003, 12:12 AM

i want to chargebac too
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V_RocKs

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#30

12-23-2003, 01:22 AM

I WANT to chargeback, but I need a fucking credit card first, or - so it seems?!?!
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#31

12-23-2003, 01:26 AM

Originally posted by V_RocKs
I WANT to chargeback, but I need a fucking credit card first, or - so it seems?!?!

can you say: "signature rules"?
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#32

12-23-2003, 01:28 AM

Just take it as a loss. Nothing in this world is 100% perfect. I dont get many chargebacks, I do however loose alot of business from people downloading my DVDs instead of buying them. Nothing we can do about it but say fuck it.

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#33

12-23-2003, 01:37 AM

We have the ability to mark peoples credit files for unpaid bills in our system. We will also be going after unpaid debit legally. that is all in extreme cases. We have found that a high % are paying their bills ontime with our system

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#34

12-23-2003, 01:41 AM

Originally posted by twistyneck
Sue them in small claims court. You might not ever get paid but you will fuck up their credit report for years.

hahha
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berg.the.red

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#35

12-23-2003, 02:29 AM

Originally posted by DjSap

I checked your website and you have this prechecked at registration

"Click here to signup for Membership to Fantasy Life DVD Magazine - Three Month Membership for $19.95.This membership renews automatically at $19.95 every 3 months."

And you bitch about chargebacks? Grow the fuck up.

so you send out collection and/or harrasing letters to a surfer you kinda "slipped one over on" because they had their dick in one hand while they were filling in the form and didn't bother to go over everything with a fine tooth comb ... they in turn bitch to their credit card company about charges they had no idea they were incurring when they signed up to your site, and visa/mc has more amunition to come down on the adult industry again and tighten the chargebacks even more ... well ... as long as you get your satisfaction i guess ...

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#36

12-23-2003, 02:42 AM

If somebody wants a refund do it and forget about it. If you don?t refund the money he will call his bank at then it is a chargeback.
Sad but true?everybody can chargeback in this business whatever he wants and you can?t stop him and this industry pays the biggest fees for credit cards.

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#37

12-23-2003, 03:16 AM

Forget it and move on...

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DjSap

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#38

12-23-2003, 12:48 PM

Originally posted by berg.the.red

so you send out collection and/or harrasing letters to a surfer you kinda "slipped one over on" because they had their dick in one hand while they were filling in the form and didn't bother to go over everything with a fine tooth comb ... they in turn bitch to their credit card company about charges they had no idea they were incurring when they signed up to your site, and visa/mc has more amunition to come down on the adult industry again and tighten the chargebacks even more ... well ... as long as you get your satisfaction i guess ...

Solution: Don't fucking precheck any boxes during registration.

To first trick the surfer into extra charges and then complain when the surfer is not fine with these is kinda strange from my perspective.

I urge you to precheck a box during your registration that says

"By checking this box you agree to turn over all your belongings to the owner of this website"

I bet you would get a few people who did not uncheck it, but would you be suprised and in rage because they do not agree to do what they said they would?

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#39

12-23-2003, 12:54 PM

Originally posted by WebDork
Forget it and move on...
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#40

12-24-2003, 10:36 AM

robfantasy

we help clients with chargebacks and collection activities as well.
Tell me if I can help you with further information

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#41

12-24-2003, 10:41 AM

i think adult companies should work with companies like equifax to report people who chargeback so it goes on their file or whatever and fucks up their credit

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#42

12-24-2003, 10:46 AM

Originally posted by robfantasy

i dont get it, a contract is a contract. an acceptance is an acceptance.

the surfer clicks to say he is over 18 and that agreement holds up. why is it any different if they click a terms of sale agreement?

Actually "surfer clicks to say he is over 18 and that agreement holds up" doesn't hold up in the US. I don't know about other conuntries, but if someone under 18 in the US clicks on one of those links that says they are over 18 won't hold up in court.

That's why you should never have any nipple or beaver shots in a free area. Parents can come after you if you have those pics and their kids see it.

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#43

12-24-2003, 10:50 AM

Originally posted by rebel23
i think adult companies should work with companies like equifax to report people who chargeback so it goes on their file or whatever and fucks up their credit

I have actually looked into doing something like that. You have to go through alot of stuff with Equifax to show that your a legit company and aren't going to mess with peoples credit records just for the hell of it.

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#44

12-24-2003, 10:52 AM

ice... yes... cc processors and big adult co's should be able to work with them, I would have thought...

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#45

12-24-2003, 10:55 AM

Say if a person complains to there credit card company that there card number was stolen? Ain't really nothing you can do legally about that, because the buyer is claiming he/she never purchased the item. So if you get alot of chargebacks I would not even waste my time with trying to legally prosecute them. Unless you are planning to not only lose but also pay up money to set that up with an attorney. Me personally I find it hard to trust credit cards. Because people fail to realize that they can screw you with a check as they can with a credit card. The best safe scenary is to safe-guard your program. By blacklisting credit card owners from ever purchasing from your website. But if you really are serious about full prosecution, be prepared to lose alot of money. Just my

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#46

12-24-2003, 10:57 AM

it is surely in the interests of the credit scoring agencies to identify habitual fraud like charge backs. I think it would help a lot.

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