Quote:
Originally posted by 49thParallel
S.A.K...And what happens if the surfer doesn't email you..(we both know that the chance of this happening are very slim indeed). They will in most likelyhood simply go to Paycom, try and cancel, and if its gone past the "one day before end of trial" timepoint...they get charged for the rebill. Please correct me if I am wrong.
Plus, how does the 1 day trial cross-sell work? If I take membership out at 8:00 p.m., does it rebill at midnight. And if at midnight, is it midnight in my time-zone or yours. And if yours, strange thing is I looked and looked and can't find anything on the sign-up form that would tell me exactly what time-zone you may be in. So, my midnight might be your 3:00 a.m. And guess what, I just got "rebilled"
Or am I just terribly mistaken, and a 3 day trial gives a full 72 hours and a one day trial gives 24 hours.
And, I should clear up that I was not specifically looking for anything wrong with your program. As you can see from my history on GFY, I treat ALL programs which I believe mislead the consumer equally.
P.S. Comparing sales tactics with a fitness club doesn't exactly fill me with confidence. I don't know about where you live...but around here, fitness clubs aren't generally up for "Business of the Year". What's next..."proudly managed using the ENRON principles of better business".
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I just used LA Fitness as one example. It happens in many other industries, not just adult was my point. I can name example after example.
Just looked into the rebill times. Here is a sample transaction on a 3 day trial I found:
2004-07-15 06:38 PM - time joined
2004-07-18 08:39 PM - time rebilled
Looks roughly to be 74 hours on this one I saw and 73 hours on another. So pretty consistent.