I do believe 95% of DELL's technical support and customer service is in India now.
Funny, they leave sales in North America though?
Seriously give Fujitsu some consideration .. they are HUGE in Europe and Japan.
Unsure where alienware has their support based out of?
Oh, and one more nice thing about Fujitsu is locally authorized service providers. None of this "send it to the depot" crap. Most states have authorized service providers in their major cities .. espically California.
Enjoy, and discuss!