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Continental is usually pretty good but every so often they fuck up royally. The last flight I took on CO left one of my two bags in Newark. The upside is they gave me $75 in voucher and the bag landed on the next flight in - which was 30 minutes later.
Nonetheless, I have never had a 100% great experience on any airline. Continental just seems to fuck up less. And their customer service isn't that great when they do, but it's WAY better than American.
You can write a letter, tell them you bought two J tickets and describe your experiences in vivid detail, and tell them that after that experience you should expect a pair of free round trip first class international tickets (as you did pay full fare for international tickets).
And just so you know, you do NOT have elite status on Continental according to that ticket. If you did it would have your status level printed on the upper right of the gate ticket and underneath your name and date on your passenger receipt. You should get a Onepass account and see if they will put your last couple flights on the account. You get extra miles on a J fare.
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