Quote:
Originally posted by loverboy
the delay is not an excuse, but as long as they get you safer to your destination, i guess they did their job.
they need to buy new planes too, heard they got the crap ones
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They didn't do their job. I am not satisfied with the customer service aspect of the trip. Getting their safe? Fine - great. Getting their 7 hours late on the way their? Not a problem, I left a day early for a reason. Getting home a full day late? Sure, fine, ruined my weekend - but whatever. But disregarding my compensation just because I flew first class? Retarded and deserving of losing the rest of my business.