All I am going to say is this...
Nothing worthwhile is ever easy. I'm not excusing any errors they might have made on anybody's accounts, but I think that we could all probably agree that to start from scratch and endeavor to create such a massive solution is no small undertaking.
In the grand scheme of things, if and when they get beyond what sounds like all of these growing pains then there's a great product we're all going to be able to use and enjoy. Epoch's commitment to adult is huge and wouldn't it be awesome if they were able to overcome all of the challenges and become an accepted alternative to PayPal?
Seems to me that the operators have always displayed intelligence and humility and I would bet they'll read this thread, meet about it and work even harder to overcome these issues.
As consumers we all have the choice to use their product or not to use it. Perhaps those of you who are dissatisfied should just give it a rest for a while... and try back later?
...I just wish them luck. I know what they're trying to do isn't easy and also that exponential growth is probably the single biggest challenge to overcome in business. If they succeed, the payoff will be huge for them and the dividends for our industry will be substantial too
Cheers,
Brad