Satisfied customers are becoming a problem...

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  • Varius
    Confirmed User
    • Jun 2004
    • 6890
    #1

    Satisfied customers are becoming a problem...

    I was checking around various statistics from our processing, re: cancellation reason, decline reasons, etc...

    I found that 20.63% of our cancellations done on the processor's end are "Satisfied Customer". I checked to make sure that's not the default in the cancellation dropdown, and it isn't...

    Now I have to think of ways to "UNsatisfy" them so they don't cancel

    Damn surfers, always giving me more work to do
    Skype variuscr - Email varius AT gmail
    Tags: None
    • Spunky
      I need a beer
      • Jun 2002
      • 133978
      #2
      Damn those ungrateful satisfied customers to hell

        Comment

        • johndoebob
          Confirmed User
          • Mar 2004
          • 3405
          #3
          Satisfied Customer = They got what they wanted and that's it.

          Those 20% aren't constantly looking for fuck buddys and either found someone or noticed that they don't have any success even though your service was satisfying.

          To keek them longer isn't possible, you can just make money off them by upselling but you can easily overdo that.

            Comment

            • Tony Montana
              Confirmed User
              • Jan 2005
              • 794
              #4
              Originally posted by johndoebob
              Satisfied Customer = They got what they wanted and that's it.

              Those 20% aren't constantly looking for fuck buddys and either found someone or noticed that they don't have any success even though your service was satisfying.

              To keek them longer isn't possible, you can just make money off them by upselling but you can easily overdo that.
              Yeah, alot of people don't want a monthly subscription. Would you fork out $40 every month for the same site? I wouldn't..
              I am a marketing Genius.

                Comment

                • Varius
                  Confirmed User
                  • Jun 2004
                  • 6890
                  #5
                  Originally posted by johndoebob
                  Satisfied Customer = They got what they wanted and that's it.

                  Those 20% aren't constantly looking for fuck buddys and either found someone or noticed that they don't have any success even though your service was satisfying.

                  To keek them longer isn't possible, you can just make money off them by upselling but you can easily overdo that.
                  I know...my post was meant to be humorous, not actually bitching at people who cancel because they are satisfied
                  Skype variuscr - Email varius AT gmail

                    Comment

                    • alec
                      Confirmed User
                      • Jun 2005
                      • 1877
                      #6
                      Got the same problem here man.. Business ain't really doing well lately.

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