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Hello Guys
Ok I had to talk with my system administrators to explain me what happend. They told me that the site was suspended throught the WHM panel. The customer had the root password for it and maybe he played with the settings of it.
When we got the his ticket we resolve it in few mins.
The server was up and running for all the time.
It is true about the Hard disk problem (it was a hardware problems and it can happend to everyone). We replace the HD and we offer free backups to the customer.
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