Member wants 22 months of refunds.

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  • NetRodent
    Confirmed User
    • Jan 2002
    • 3985
    #1

    Member wants 22 months of refunds.

    Just got the lovely email from a member who joined in November of 2001...

    I am so mad to find that you have been billing my credit card for
    years now at $49.95 a month and I have been getting nothing for it!

    I have not been accessing your site and I demand a full refund. My Account number, according to ibillcs, is (censored) and I have been billed $1198.80 by you fraudulently.

    Ibillcs has indicated that they will issue an immediate credit for
    $249.75 which leaves a balance due to me of $949.05 which I expect you to pay immediately. If I do not hear from you this week, I will take action including contacting the FTC as well as the consumer fraud division in Georgia.

    Please resolve this improper billing ASAP.

    (censored)
    Come on, 22 months and he didn't notice he was getting billed? Seems less like a case of fraud than consumer carelessness or stupidity.
    "Every normal man must be tempted, at times, to spit on his hands, hoist the black flag, and begin slitting throats."
    --H.L. Mencken
    Tags: None
    • Dirty F
      Too lazy to set a custom title
      • Jul 2001
      • 59204
      #2
      Find out his ip and then check your logs.

      If he logged in then tell him to fuck off.

        Comment

        • LadyMischief
          Orgasms N Such!
          • Sep 2002
          • 18135
          #3
          Contact a lawyer.. There's no way he didn't see that on his statements, and if he did nothing to cancel it previously, I do believe he's in the wrong.

          ICQ 3522039
          Content Manager - orgasm.com
          [email protected]

            Comment

            • Kimmykim
              bitchslapping zebras!!!!!
              • Jun 2001
              • 16015
              #4
              I guess it's all going to depend on how many chargebacks his bank will let him push through. Be careful since it's possible for a consumer to get a chargeback and a credit for the same sale.

                Comment

                • gornyhuy
                  Chafed.
                  • May 2002
                  • 18041
                  #5
                  Sounds like a case of fraud on HIS case.

                  icq:159548293

                    Comment

                    • twistyneck
                      So Fucking Banned
                      • Jan 2002
                      • 4660
                      #6
                      Be sure to sue him for the $250 that ibill gave back.

                        Comment

                        • beemk
                          CLICK HERE
                          • Jan 2002
                          • 20829
                          #7
                          cant you check his login to see how many times he logged in?
                          I host with Vacares

                            Comment

                            • directfiesta
                              Too lazy to set a custom title
                              • Oct 2002
                              • 30168
                              #8
                              Don't you feel like stangling the guy????

                              At least ask his phone number, address, SSN, and so on... This could make him dissapear by fear of wife, employer, neighboors,....

                              And Ibill is at shame to reimburse him even a nickel.
                              I know that Asspimple is stoopid ... As he says, it is a FACT !

                              But I can't figure out how he can breathe or type , at the same time ....

                                Comment

                                • loverboy
                                  When it rains, it pours
                                  • May 2003
                                  • 20609
                                  #9
                                  in the first place, if he was the one who signed up, he can always cancel them anytime he wishes to. i think he is too dumb to notice that every month, he being billed for that price. come on. if he files a case, a lawyer will come in handy.

                                    Comment

                                    • baddog
                                      So Fucking Banned
                                      • Apr 2001
                                      • 107089
                                      #10
                                      Originally posted by beemk
                                      cant you check his login to see how many times he logged in?
                                      he probably did, and saw that the guy did not login . . . sticky problem for sure

                                        Comment

                                        • polish_aristocrat
                                          Too lazy to set a custom title
                                          • Jul 2002
                                          • 40377
                                          #11
                                          Idiot !
                                          I don't use ICQ anymore.

                                            Comment

                                            • NetRodent
                                              Confirmed User
                                              • Jan 2002
                                              • 3985
                                              #12
                                              Originally posted by baddog


                                              he probably did, and saw that the guy did not login . . . sticky problem for sure
                                              Actually the guy did log in but only on the first two days of his membership. After that nothing.

                                              We don't currently monitor dormant accounts. I'm thinking it would be interesting to see what percentage of our recurring members are dormant or long dormant.
                                              "Every normal man must be tempted, at times, to spit on his hands, hoist the black flag, and begin slitting throats."
                                              --H.L. Mencken

                                                Comment

                                                • Chris
                                                  Too lazy to set a custom title
                                                  • May 2003
                                                  • 27880
                                                  #13
                                                  any idea what your going to do ?
                                                  [email protected]

                                                    Comment

                                                    • JDog
                                                      Confirmed User
                                                      • Feb 2003
                                                      • 7453
                                                      #14
                                                      Originally posted by Battuss
                                                      Find out his ip and then check your logs.

                                                      If he logged in then tell him to fuck off.
                                                      Find out his IP, and see if the class c matches the IP he signed up with? Or is close! And I don't think that you have to legally give him back 22 months of refunds!

                                                      That is just fucked up!

                                                      jDoG
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                                                        Comment

                                                        • Peaches
                                                          Old broad
                                                          • Oct 2002
                                                          • 13933
                                                          #15
                                                          No other company would grant them more than 2 months chargebacks, there's no reason why you should either.

                                                          The only problem is - how far back will his CC company let him go? I've heard stories of porn customers going as far back as 15 months (funny how the CC companies will allow more than 2 months of CB's to porn customers, and not anyone else....). If you run a risk of shooting yourself in the foot with a higher CB rate, it might be worth it to pay him just to prevent that.

                                                          (and start using more checks processing...... )

                                                            Comment

                                                            • clubsexy
                                                              Confirmed User
                                                              • Jan 2003
                                                              • 1630
                                                              #16
                                                              Some people just pay their CC bills just to avoid late charges and what not and don't even check the statements.

                                                              I was getting billed anually for some crap that happened when I signed up with classmates.com and they did some cross sell to some vacation program.

                                                              When I called them and talked to them saying I never signed up, that's when I realized it was billing for about 3 years already. I felt stupid for not seeing the 49.95 charges.

                                                              Either way, I didn't get the 3 years prior back at all. I did get a reversal of the charge I noticed.

                                                              I look at my statements more closely now.
                                                              SIG TOO BIG! Maximum 120x60 button and no more than 3 text lines of DEFAULT SIZE and COLOR. Unless your sig is for a GFY top banner sponsor, then you may use a 624x80 instead of a 120x60.

                                                                Comment

                                                                • Kimmykim
                                                                  bitchslapping zebras!!!!!
                                                                  • Jun 2001
                                                                  • 16015
                                                                  #17
                                                                  He can legitimately get 6 months of chargebacks under his cardholder agreement in most cases. At his banks discretion they may choose to give him more than that, and it's possible they could give him all of the months back.

                                                                  It sucks, yes, but this is a risk management issue, and the wisest thing to do here is to stop worrying about who's getting screwed and spend the time more effectively assessing the risk of that many potential chargebacks coming in the first month of Visa's new compliance rules.

                                                                    Comment

                                                                    • chemicaleyes
                                                                      UNSTOPPABLE
                                                                      • Aug 2003
                                                                      • 11569
                                                                      #18
                                                                      Originally posted by Battuss
                                                                      Find out his ip and then check your logs.

                                                                      If he logged in then tell him to fuck off.
                                                                      No way as way, No limitation as limitation. AmeriNOC formally PhatServers

                                                                        Comment

                                                                        • Theo
                                                                          HAL 9000
                                                                          • May 2001
                                                                          • 34515
                                                                          #19
                                                                          hmmm,doesnt look good.

                                                                            Comment

                                                                            • NetRodent
                                                                              Confirmed User
                                                                              • Jan 2002
                                                                              • 3985
                                                                              #20
                                                                              Originally posted by JDog


                                                                              Find out his IP, and see if the class c matches the IP he signed up with? Or is close! And I don't think that you have to legally give him back 22 months of refunds!

                                                                              That is just fucked up!

                                                                              jDoG
                                                                              Unfortunately they're not. Currently one is RoadRunner and the other is Comcast. However in two years it would be more surprising if they were the same.

                                                                              The ip from the email traceroutes to George where he appears to reside based on his reference the George consumer fraud division. The join ip currently traceroutes to South Carolina.

                                                                              In two years its possible he moved or the ip addresses have been shuffled around. You can't really tell anything two years later.
                                                                              "Every normal man must be tempted, at times, to spit on his hands, hoist the black flag, and begin slitting throats."
                                                                              --H.L. Mencken

                                                                                Comment

                                                                                • liquidmoe
                                                                                  Confirmed User
                                                                                  • Mar 2002
                                                                                  • 4994
                                                                                  #21
                                                                                  The best post I have seen in this thread is to monitor dormant accounts, that seems like the best option to avoid these matters in the future. Sure everyone likes to collect funds but if a person hasnt logged in in months and when he has only logged in twice it may be a good idea to contact the moron, if only to prevent future CB and other bullshit.

                                                                                  Take Luck!

                                                                                    Comment

                                                                                    • pamphage
                                                                                      Confirmed User
                                                                                      • Jan 2003
                                                                                      • 3569
                                                                                      #22
                                                                                      scarey stuff in this thread
                                                                                      SIG TOO BIG! Maximum 120x60 button and no more than 3 text lines of DEFAULT SIZE and COLOR.
                                                                                      Unless your sig is for a GFY top banner sponsor, you may use a 624x80 instead of a 120x60.
                                                                                      Let me repeat... A 120 x 60 button and no more that 3 lines of DEFAULT SIZE AND COLOR text.

                                                                                        Comment

                                                                                        • NetRodent
                                                                                          Confirmed User
                                                                                          • Jan 2002
                                                                                          • 3985
                                                                                          #23
                                                                                          Originally posted by Kimmykim
                                                                                          He can legitimately get 6 months of chargebacks under his cardholder agreement in most cases. At his banks discretion they may choose to give him more than that, and it's possible they could give him all of the months back.

                                                                                          It sucks, yes, but this is a risk management issue, and the wisest thing to do here is to stop worrying about who's getting screwed and spend the time more effectively assessing the risk of that many potential chargebacks coming in the first month of Visa's new compliance rules.
                                                                                          In regards to the new Visa rules, even if this turns into 22 chargebacks that's not going to worry us much.

                                                                                          Our response to him was that we'd entertain refunding his money but we'd like to know how he let 22 months go by without noticing the charges. We also don't know if he's claming he wasn't the one who joined; the email is a bit vague in that regard.
                                                                                          "Every normal man must be tempted, at times, to spit on his hands, hoist the black flag, and begin slitting throats."
                                                                                          --H.L. Mencken

                                                                                            Comment

                                                                                            • NetRodent
                                                                                              Confirmed User
                                                                                              • Jan 2002
                                                                                              • 3985
                                                                                              #24
                                                                                              Originally posted by liquidmoe
                                                                                              The best post I have seen in this thread is to monitor dormant accounts, that seems like the best option to avoid these matters in the future. Sure everyone likes to collect funds but if a person hasnt logged in in months and when he has only logged in twice it may be a good idea to contact the moron, if only to prevent future CB and other bullshit.
                                                                                              Is it better to contact the subscriber or to just cancel the account?

                                                                                              If you try to contact the subscriber, you run the risk of reminding him that you've been billing him for a service he hasn't used. He might then want his money back.
                                                                                              "Every normal man must be tempted, at times, to spit on his hands, hoist the black flag, and begin slitting throats."
                                                                                              --H.L. Mencken

                                                                                                Comment

                                                                                                • jscott
                                                                                                  jscizzle
                                                                                                  • Feb 2001
                                                                                                  • 25434
                                                                                                  #25
                                                                                                  dumbass shouldnt become members of sites without reading the billing rules, his stupid ass's loss

                                                                                                  "what a idiot", exactly
                                                                                                  If you think tough men are dangerous, wait until you see what weak men are capable of.
                                                                                                  - Jordan B. Peterson
                                                                                                  Listen to Pomp tell why is Bitcoin important

                                                                                                    Comment

                                                                                                    • GigaChris
                                                                                                      Confirmed User
                                                                                                      • Dec 2002
                                                                                                      • 1383
                                                                                                      #26
                                                                                                      wow this one's a tuff one to call
                                                                                                      __chris

                                                                                                      Operations Director
                                                                                                      www.gigacash.com
                                                                                                      icq# 154169968

                                                                                                      Selling your biz? Selling premium domains? We buy. Contact me.

                                                                                                        Comment

                                                                                                        • dnsmonster
                                                                                                          Confirmed User
                                                                                                          • Jul 2002
                                                                                                          • 634
                                                                                                          #27
                                                                                                          I think you should pay the guy the money and consider it a dumbass tax, with you being a dumbass and not monitoring all accounts.
                                                                                                          I couldn't possibly know what I'm talking about, I'm completely, absolutely and definitively out of my fucking mind.

                                                                                                            Comment

                                                                                                            • polish_aristocrat
                                                                                                              Too lazy to set a custom title
                                                                                                              • Jul 2002
                                                                                                              • 40377
                                                                                                              #28
                                                                                                              I just wanted to post - refund him, since he will contact the media and they will report about bad pornographers scamming customers...but then I realised that he will rather not contact the press about it...
                                                                                                              I don't use ICQ anymore.

                                                                                                                Comment

                                                                                                                • scoreman
                                                                                                                  Confirmed User
                                                                                                                  • Nov 2001
                                                                                                                  • 1491
                                                                                                                  #29
                                                                                                                  If anyone is a dumbass its the cardholder who let the charges go for almost 2 years unnoticed. No offense meant Club Sexy, but at some point people need to be accountable for their finances.

                                                                                                                    Comment

                                                                                                                    • FATPad
                                                                                                                      Confirmed User
                                                                                                                      • Oct 2001
                                                                                                                      • 6693
                                                                                                                      #30
                                                                                                                      Originally posted by dnsmonster
                                                                                                                      I think you should pay the guy the money and consider it a dumbass tax, with you being a dumbass and not monitoring all accounts.
                                                                                                                      I do think sites should probably monitor for inactive accounts, but in a case like this, the guy who let 22 months of billing go by without noticing is the dumbass, not the porn site operator.
                                                                                                                      <a href="http://www.adultcontent.co.uk">Adult Content UK - Great British Content</a>

                                                                                                                        Comment

                                                                                                                        • baddog
                                                                                                                          So Fucking Banned
                                                                                                                          • Apr 2001
                                                                                                                          • 107089
                                                                                                                          #31
                                                                                                                          Originally posted by NetRodent


                                                                                                                          Actually the guy did log in but only on the first two days of his membership. After that nothing.
                                                                                                                          well, that is what I meant to be honest. this is one of the things about the auto rebill, and one of the reasons that we are having VISA issues today

                                                                                                                          JMHO

                                                                                                                            Comment

                                                                                                                            • polish_aristocrat
                                                                                                                              Too lazy to set a custom title
                                                                                                                              • Jul 2002
                                                                                                                              • 40377
                                                                                                                              #32
                                                                                                                              polish_aristocrat's solution to this problem:

                                                                                                                              Give him free access to your site for the next 22 months
                                                                                                                              I don't use ICQ anymore.

                                                                                                                                Comment

                                                                                                                                • ~Ray
                                                                                                                                  visit hardlinks.org
                                                                                                                                  • Jun 2003
                                                                                                                                  • 18361
                                                                                                                                  #33
                                                                                                                                  NetRodent,
                                                                                                                                  If he charges back 22 months and you can prove that HE signed up... take him to small claims court and you will win. He is responsible for the charges on HIS credit card...not you.

                                                                                                                                  The customer is NOT always right.


                                                                                                                                  ~Ray
                                                                                                                                  Adult Backlinks for Adult Websites - Testimonials Available

                                                                                                                                    Comment

                                                                                                                                    • baddog
                                                                                                                                      So Fucking Banned
                                                                                                                                      • Apr 2001
                                                                                                                                      • 107089
                                                                                                                                      #34
                                                                                                                                      Originally posted by NetRodent
                                                                                                                                      Our response to him was that we'd entertain refunding his money but we'd like to know how he let 22 months go by without noticing the charges
                                                                                                                                      probably the best move, if more companies had customer service like yours obviously does, we would have a lot less trouble today.

                                                                                                                                        Comment

                                                                                                                                        • baddog
                                                                                                                                          So Fucking Banned
                                                                                                                                          • Apr 2001
                                                                                                                                          • 107089
                                                                                                                                          #35
                                                                                                                                          Originally posted by NetRodent


                                                                                                                                          Is it better to contact the subscriber or to just cancel the account?

                                                                                                                                          If you try to contact the subscriber, you run the risk of reminding him that you've been billing him for a service he hasn't used. He might then want his money back.
                                                                                                                                          I would vote with just canceling . . . the question is, how dormant is dormant? 3 months? 6? 12?

                                                                                                                                            Comment

                                                                                                                                            • Thrawn$
                                                                                                                                              Confirmed User
                                                                                                                                              • Apr 2002
                                                                                                                                              • 4596
                                                                                                                                              #36
                                                                                                                                              Give him a 3Day free trial then convert it to 49.99
                                                                                                                                              Tracking 202 | Start Tracking PPC Campaigns Like A Pro

                                                                                                                                                Comment

                                                                                                                                                • grogan
                                                                                                                                                  So Fucking Banned
                                                                                                                                                  • Feb 2001
                                                                                                                                                  • 2284
                                                                                                                                                  #37
                                                                                                                                                  Give me my fucking money back!!! My girls need booze!

                                                                                                                                                    Comment

                                                                                                                                                    • WiredGuy
                                                                                                                                                      Pounding Googlebot
                                                                                                                                                      • Aug 2002
                                                                                                                                                      • 34515
                                                                                                                                                      #38
                                                                                                                                                      I thought CB's can go back as far as 6-9 months? 22 Months is absolutely ridiculous and quite honestly his fault for allowing the membership to recur month after month without looking into it, even if it was a fraudulent join.

                                                                                                                                                      WG
                                                                                                                                                      I play with Google.

                                                                                                                                                        Comment

                                                                                                                                                        • Peaches
                                                                                                                                                          Old broad
                                                                                                                                                          • Oct 2002
                                                                                                                                                          • 13933
                                                                                                                                                          #39
                                                                                                                                                          Originally posted by baddog


                                                                                                                                                          well, that is what I meant to be honest. this is one of the things about the auto rebill, and one of the reasons that we are having VISA issues today

                                                                                                                                                          JMHO
                                                                                                                                                          None of the other auto rebillers monitor dormant accounts. TiVo, Netflix, AOL, etc. aren't having the same Visa issues.

                                                                                                                                                          As stated before, it's the CARD holder's responsibility and I can guarantee you he'd not get more than 2 months of credit from TiVo, Netflix, AOL, etc. Unfortunately, because we're the "bad people", we have to give in where others don't.

                                                                                                                                                            Comment

                                                                                                                                                            • candyflip
                                                                                                                                                              Carpe Visio
                                                                                                                                                              • Jul 2002
                                                                                                                                                              • 43072
                                                                                                                                                              #40
                                                                                                                                                              Originally posted by Peaches

                                                                                                                                                              None of the other auto rebillers monitor dormant accounts. TiVo, Netflix, AOL, etc. aren't having the same Visa issues.

                                                                                                                                                              As stated before, it's the CARD holder's responsibility and I can guarantee you he'd not get more than 2 months of credit from TiVo, Netflix, AOL, etc. Unfortunately, because we're the "bad people", we have to give in where others don't.
                                                                                                                                                              I'm pretty sure AOL is having all sorts of issues. Maybe not identical, but it all has to do with billing and additional charges.

                                                                                                                                                              There's a link here someone...it was posted last week.

                                                                                                                                                              Spend you some brain.
                                                                                                                                                              Email Me

                                                                                                                                                                Comment

                                                                                                                                                                • baddog
                                                                                                                                                                  So Fucking Banned
                                                                                                                                                                  • Apr 2001
                                                                                                                                                                  • 107089
                                                                                                                                                                  #41
                                                                                                                                                                  Originally posted by Peaches

                                                                                                                                                                  None of the other auto rebillers monitor dormant accounts. TiVo, Netflix, AOL, etc. aren't having the same Visa issues.

                                                                                                                                                                  As stated before, it's the CARD holder's responsibility and I can guarantee you he'd not get more than 2 months of credit from TiVo, Netflix, AOL, etc. Unfortunately, because we're the "bad people", we have to give in where others don't.
                                                                                                                                                                  actually, I thought I just read something recently about AOL having problems with their auto rebill policy.

                                                                                                                                                                    Comment

                                                                                                                                                                    • Nezster
                                                                                                                                                                      Confirmed User
                                                                                                                                                                      • Feb 2003
                                                                                                                                                                      • 2192
                                                                                                                                                                      #42
                                                                                                                                                                      that's some bullshit man. THe fucker should have checked his bill a little bit better. I could imagine him paying for a whole lot of other stuff that he didn't know about LOL

                                                                                                                                                                        Comment

                                                                                                                                                                        • SinEmpire
                                                                                                                                                                          Confirmed User
                                                                                                                                                                          • Nov 2001
                                                                                                                                                                          • 9813
                                                                                                                                                                          #43
                                                                                                                                                                          I wouldn't worry about it. Tell them that IBill as the merchant processor has already settled the matter and it's out of your hands. If they want the rest of their money, tell them to sue IBill.

                                                                                                                                                                          Brad
                                                                                                                                                                          President at MojoHost | brad at mojohost dot com | Skype MojoHostBrad
                                                                                                                                                                          71 industry awards for hosting and professional excellence since 1999

                                                                                                                                                                            Comment

                                                                                                                                                                            • AbeFroman
                                                                                                                                                                              Confirmed User
                                                                                                                                                                              • Jan 2002
                                                                                                                                                                              • 220
                                                                                                                                                                              #44
                                                                                                                                                                              Give the guy his money you dirty pronograffer! You tricked him with your fine print you sob! If I were you I would close up shop and do something respectable!

                                                                                                                                                                              Looking to go mainstream? Check out our top affiliate program at Mainstream Mollah

                                                                                                                                                                                Comment

                                                                                                                                                                                • nosey
                                                                                                                                                                                  Talk Hard
                                                                                                                                                                                  • Feb 2003
                                                                                                                                                                                  • 14413
                                                                                                                                                                                  #45
                                                                                                                                                                                  Originally posted by SinEmpire
                                                                                                                                                                                  I wouldn't worry about it. Tell them that IBill as the merchant processor has already settled the matter and it's out of your hands. If they want the rest of their money, tell them to sue IBill.

                                                                                                                                                                                  Brad

                                                                                                                                                                                  | Domain whois privacy Free || GFY favored Hosting |
                                                                                                                                                                                  $Chaturbate || FpcTraffic FPCPlugs || PlugRush Traffic

                                                                                                                                                                                    Comment

                                                                                                                                                                                    • Peaches
                                                                                                                                                                                      Old broad
                                                                                                                                                                                      • Oct 2002
                                                                                                                                                                                      • 13933
                                                                                                                                                                                      #46
                                                                                                                                                                                      Originally posted by WiredGuy
                                                                                                                                                                                      I thought CB's can go back as far as 6-9 months? 22 Months is absolutely ridiculous and quite honestly his fault for allowing the membership to recur month after month without looking into it, even if it was a fraudulent join.

                                                                                                                                                                                      WG
                                                                                                                                                                                      It all depends on your CC contract, but most say that you must contact them IN WRITING "no later than 60 days after we sent you the first bill on which the problem appeared" (reading off one of my statements ).

                                                                                                                                                                                      Here's another fun note on one of my cards:

                                                                                                                                                                                      "If you have a problem with the quality of goods or services that you purchased with a credit card, and you have tried in good faith to correct the problem with the merchant, you may not have to pay the remaining amount due on the goods or services. You have this protection only when the purchase price was more than $50 and the purchase was made in your home state or within 100 miles of your mailing address.

                                                                                                                                                                                      I've had to do some legitimate charge backs and I've always had to provide reams of proof. And I work with a consumer help group in Atlanta and I've NEVER seen anyone get credit for more than 60 days on any other monthly service billing except porn.

                                                                                                                                                                                        Comment

                                                                                                                                                                                        • calm
                                                                                                                                                                                          Confirmed User
                                                                                                                                                                                          • Aug 2003
                                                                                                                                                                                          • 1191
                                                                                                                                                                                          #47
                                                                                                                                                                                          Originally posted by NetRodent


                                                                                                                                                                                          Unfortunately they're not. Currently one is RoadRunner and the other is Comcast. However in two years it would be more surprising if they were the same.

                                                                                                                                                                                          The ip from the email traceroutes to George where he appears to reside based on his reference the George consumer fraud division. The join ip currently traceroutes to South Carolina.

                                                                                                                                                                                          In two years its possible he moved or the ip addresses have been shuffled around. You can't really tell anything two years later.
                                                                                                                                                                                          same connection, I'd bet alot on it.

                                                                                                                                                                                          roadrunner=broadband=medione=attbi=comcast

                                                                                                                                                                                          I know because I've had three e-mail changes in 3 years.
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                                                                                                                                                                                            Comment

                                                                                                                                                                                            • Peaches
                                                                                                                                                                                              Old broad
                                                                                                                                                                                              • Oct 2002
                                                                                                                                                                                              • 13933
                                                                                                                                                                                              #48
                                                                                                                                                                                              Originally posted by baddog


                                                                                                                                                                                              actually, I thought I just read something recently about AOL having problems with their auto rebill policy.
                                                                                                                                                                                              From what I've run into in working with a consumer group, the problems stem from AOL not cancelling when the customer calls/emails to cancel. Not when a customer is dormant for years and doesn't BOTHER to cancel. But I could be wrong.

                                                                                                                                                                                                Comment

                                                                                                                                                                                                • calm
                                                                                                                                                                                                  Confirmed User
                                                                                                                                                                                                  • Aug 2003
                                                                                                                                                                                                  • 1191
                                                                                                                                                                                                  #49
                                                                                                                                                                                                  Originally posted by Peaches

                                                                                                                                                                                                  From what I've run into in working with a consumer group, the problems stem from AOL not cancelling when the customer calls/emails to cancel. Not when a customer is dormant for years and doesn't BOTHER to cancel. But I could be wrong.
                                                                                                                                                                                                  I do believe the latter was the case.
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                                                                                                                                                                                                    • Peaches
                                                                                                                                                                                                      Old broad
                                                                                                                                                                                                      • Oct 2002
                                                                                                                                                                                                      • 13933
                                                                                                                                                                                                      #50
                                                                                                                                                                                                      Looks like AOL was billing customers who had canceled:

                                                                                                                                                                                                      http://crainsny.com/news.cms?newsId=6537

                                                                                                                                                                                                      and double billing:

                                                                                                                                                                                                      http://kdka.com/local/local_story_252174955.html

                                                                                                                                                                                                      Unless there's something I'm missing, I don't see them in trouble for billing dormant accounts which hadn't been canceled by the customer.

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