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Mikefsbs

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#1

Verotel down?????????

09-09-2003, 03:55 AM

After what happened to globill and what had happened to globosale, verotel website is suddenly down now ?
Anyone know what's happenning?
They did not send my latest payroll to the bank today, usually would receive it today!

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PigBlimpin'

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#2

09-09-2003, 04:03 AM

They were up a couple hours ago.
They seem to be down now.

Pig Blimpin'... spendin' cheeze.
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Mikefsbs

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#3

09-09-2003, 04:06 AM

Not suprised at the website's down, but rather, the delay in payment today. Expected to receive my payroll today, but was delayed.

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#4

09-09-2003, 04:09 AM

Sure they are fine, lets not jump at shadows till we have some confirmation of what is occurring here.

Understandably we are all a bit reactionary at he moment, but lets not through the baby out with the bathwater!!

I have a call to them earlier today all fine and will be speaking to their CEO later today.

Will keep you posted.

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SENSEX

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#5

09-09-2003, 04:22 AM

Verotel is down, AGAIN. They have got to get a better host, this happens way to much.
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rowan

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#6

09-09-2003, 04:32 AM

This is getting beyond a joke. They've been down at least a few times in the past month, and the duration of each event is hours, not minutes. I think they've owned up to two of the outages.

"Verotel" was spamm^H^H^H^Hposting on here yesterday, what do you have to say about these problems?
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#7

09-09-2003, 04:53 AM

I've just called Verotel and have been told that they switched to backup 30 seconds ago, but I still can't see any difference. I can't even resolve the IP for www.verotel.com
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#8

09-09-2003, 04:53 AM

They certainly need to themselves a new host, this is becoming a real pain, and I'm really surprised I didn't recieve my wire yesterday, that worries me!
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#9

09-09-2003, 04:56 AM

fucking down for me

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#10

09-09-2003, 05:00 AM

Just checked my bank account and my wire just showed up, that makes me feel better, now if they would get that damn site back up again
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#11

09-09-2003, 05:02 AM

Just checked with my bank my wire is there on-time as usual

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SENSEX

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#12

09-09-2003, 05:05 AM

Originally posted by Smurfette
Just checked my bank account and my wire just showed up, that makes me feel better, now if they would get that damn site back up again

What bank are you using? I use Scotia and it always takes at least 3-4 days before the bank actually releases the funds to my account. A real pain...
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#13

09-09-2003, 05:06 AM

Originally posted by SENSEX

What bank are you using? I use Scotia and it always takes at least 3-4 days before the bank actually releases the funds to my account. A real pain...

I also use Scotia also and I usually get mine the same day.
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Resolute

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#14

09-09-2003, 05:09 AM

OK I have just spoken to them.

A power outage that effect an entire Amsterdam city block was apparentely, responsible for the outage.

Power is now restored and they are rebooting now !

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SENSEX

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#15

09-09-2003, 05:10 AM

Originally posted by Resolute
OK I have just spoken to them.

A power outage that effect an entire Amsterdam city block was apparentely, responsible for the outage.

Power is now restored and they are rebooting now !

Ok... but are their servers not in SanFran???
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#16

09-09-2003, 05:13 AM

Originally posted by SENSEX

Ok... but are their servers not in SanFran???

Not as far as I know.

I have been into their server room in Amsterdam.

They may also have servers in San Francisco.

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#17

09-09-2003, 05:15 AM

Originally posted by Resolute
OK I have just spoken to them.

A power outage that effect an entire Amsterdam city block was apparentely, responsible for the outage.

No backup power? In what DC are they?

Andre

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#18

09-09-2003, 05:16 AM

Originally posted by Resolute
OK I have just spoken to them.

A power outage that effect an entire Amsterdam city block was apparentely, responsible for the outage.

Power is now restored and they are rebooting now !

They run a site which processes for thousands of merchants around the clock and they don't have data centre with a UPS and generator?
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#19

09-09-2003, 05:28 AM

their nameservers still don't work...
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#20

09-09-2003, 05:31 AM

Originally posted by evil
their nameservers still don't work...

Power is now restored and they are rebooting now !

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#21

09-09-2003, 05:40 AM

up now
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#22

09-09-2003, 05:43 AM

Originally posted by rowan
This is getting beyond a joke. They've been down at least a few times in the past month, and the duration of each event is hours, not minutes. I think they've owned up to two of the outages.

They have been down only TWICE for a number of hours in the last month that I know of - I monitor 2 master accounts constantly, and would never be more than 6 hours between accesses. We didn't lose ANY processing last time as their processing system was still up, but this time the join page processing is down also.

I'm not hitting the panic button, but yet I rarely do. We do some hard research before making decisions, and having constant contact with different areas of Verza (Verotel) on almost a daily basis on a number of issues tells me our initial research is still valid. I would say they are as solid as iBill, but maybe that wouldn't be saying the right thing

I seem to remember when I was with some of the usual US based suspects that downtime was MUCH more frequent than what we have experienced in a relatively trouble free operation since December last year.

Has anyone else but me spoken with Visa Europe? Verotel's banks? Or even tried to get a press release from Visa USA? Pictures get painted a little differently.....

Don't believe the hype all the time.

Just because chicken little said the sky is falling didn't mean it was.

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#23

09-09-2003, 05:51 AM

Ok everyone, calm down. Everything is fine. We experienced a power outage in Amsterdam which affected the entire block and surrounding area where our offices are located. I came home to work from home because as I figured with all the uproar of the last few days you guys would be jumping to all sorts of conclusions.

I have been informed a few minutes ago that the power is back up in Amsterdam and the system admins are working to bring all the servers and services back up.

Telephones are now working again in the event you want to call our main office.

The only thing I can say is #$% happens. Just be patient and everything will be back to normal soon.

Darryl McDade
Merchant Relationship Executive
Verotel Merchant Services BV
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#24

09-09-2003, 06:08 AM

Originally posted by EvilToyBoy
Has anyone else but me spoken with Visa Europe? Verotel's banks? Or even tried to get a press release from Visa USA? Pictures get painted a little differently.....

Don't believe the hype all the time.

Just because chicken little said the sky is falling didn't mean it was.

Jesus Christ!!!

Gotta be more careful about the wording of my posts!!

26 ICQ's later from people wanting to know what I heard about Verotel going down the tubes etc etc etc etc....

WHOOAAA HORSEY!!!!

What I meant is that I spoke with Visa (USA and Europe) and the banks BEFORE we made the move to Verotel, and again in more recent times....

THE NEWS THEN WAS ALL GOOD!

The points I was alluding to are as follows:
- VISA USA never issued a press release (and don't have one!) when the original Visa BS hit in October last. Nore did they in the recent "recent sky is falling" episode.
- Visa Europe are NOT under the same pressures as VISA USA.
- Banking systems in Europe work VERY differently to the USA, fraud systems are more advanced and relationships between banks and credit providers much smoother.

Remember that European banks don't issue credit cards like raffle tickets as they do in US, Australia and others. Any one eber wondered why that is?

Why not think for a minute about WHO gains from the current path in the USA?? Who has the most to gain by tightening controls over our industry? It is not necessarily the same people who will bend over and take their pants down (understandably so I might add!) to protect tens of millions in monthly rebills.

Bear in mind that there are MANY industries (both on and offline) that make chargebacks and the like that we face look like an entry on the positive side of the ledger (i.e. they are MUCH worse!).

Like I said. Hard research people. I'll be buggered if I'm gonna do EVERYONE'S for them.

Just had to stop ICQ bouncing all over my screen

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Mikefsbs

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#25

09-09-2003, 06:18 AM

Sign up page still down though

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justsexxx

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#26

09-09-2003, 06:20 AM

Originally posted by Verotel
Ok everyone, calm down. Everything is fine. We experienced a power outage in Amsterdam which affected the entire block and surrounding area where our offices are located. I came home to work from home because as I figured with all the uproar of the last few days you guys would be jumping to all sorts of conclusions.

I have been informed a few minutes ago that the power is back up in Amsterdam and the system admins are working to bring all the servers and services back up.

Telephones are now working again in the event you want to call our main office.

The only thing I can say is #$% happens. Just be patient and everything will be back to normal soon.

You are hosting it in our office, and you don't have a UPS? Hmm

Andre

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msg

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#27

09-09-2003, 06:23 AM

Originally posted by Verotel

The only thing I can say is #$% happens. Just be patient and everything will be back to normal soon. [/B]

it sounds like this could have been prevented with proper planning. With all the money you all take in can't you afford backup generators?
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#28

09-09-2003, 07:13 AM

Originally posted by EvilToyBoy
They have been down only TWICE for a number of hours in the last month that I know of - I monitor 2 master accounts constantly, and would never be more than 6 hours between accesses. We didn't lose ANY processing last time as their processing system was still up, but this time the join page processing is down also.

I just did a quick search of GFY...

- today
- 27th August
- 21st August
- 19th August

That's 4 times in 3 weeks.
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SENSEX

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#29

09-09-2003, 07:19 AM

Stats page is still down, and so are the signup pages!
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Mikefsbs

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#30

09-09-2003, 07:30 AM

Its finally back up, sign ups up as well
They should do something about all these downtimes really, it really is affecting us. if i get 10 sign ups per day, will lose 4 due to downtime of 8-10 hours , and 4 times in 3 weeks? That's 12 in 3 weeks. Something to be done as backups? Verotel?

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#31

09-09-2003, 07:31 AM

finally working again, still think this is too much crap for a short few weeks.
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#32

09-09-2003, 09:20 AM

YOU KNOW MAYBE IF MORE TOOK A 2 MINUTE CALL TO MAKE LIKE I JSUT DID THEN TO MAKE ANOTHER CALL TO SEE IF THEY WAS TELLING THE TRUTH YOU MIGHT BE HAPPY ,

THE COUNTRY THAT THERE SERVER ARE BASED IN HAD A MAGER POWER OUT TODAY , YA A BROWN OUT , YA LIKE WE CAN HOLD THAT TO THEM , AND I MADE A CALL TO A PERSON IN THE SAME AREA AND THEY TOLD ME THE SAME THING ,

ya it matters to me , i have three acc with them and even more with ccbill ,
they are fine it was out of there controle and seem to be all ok now
!!! !just my

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SENSEX

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#33

09-09-2003, 09:34 AM

Originally posted by prostock

THE COUNTRY THAT THERE SERVER ARE BASED IN HAD A MAGER POWER OUT TODAY , YA A BROWN OUT , YA LIKE WE CAN HOLD THAT TO THEM , AND I MADE A CALL TO A PERSON IN THE SAME AREA AND THEY TOLD ME THE SAME THING ,

Its no excuse. When the great blackout of 2003 happened a few weeks ago, my host was up the whole time, because they have a backup. (Sinhost)
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#34

09-09-2003, 10:36 AM

my 5 year old neighbor has a ups why doesn't verotel?
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#35

09-09-2003, 11:57 AM

Originally posted by Resolute
Sure they are fine, lets not jump at shadows till we have some confirmation of what is occurring here.

Understandably we are all a bit reactionary at he moment, but lets not through the baby out with the bathwater!!

I have a call to them earlier today all fine and will be speaking to their CEO later today.

Will keep you posted.

See guys > They are fine !!

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doober

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#36

09-09-2003, 12:20 PM

and they are back to being in "down status" ....lol
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#37

09-09-2003, 12:44 PM

Originally posted by doober
and they are back to being in "down status" ....lol

No they are up

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#38

09-09-2003, 01:16 PM

Originally posted by SENSEX

Its no excuse. When the great blackout of 2003 happened a few weeks ago, my host was up the whole time, because they have a backup. (Sinhost)

AND What are you telling me that Brad is in New York NOT !!!!!
he is in Mich, LOL I use him as well .
I am not to sure but i Do NOT belvie that Brad was in the same area as the black out there ,
And Verotel isnt THE HOST , GEEE I THOUGHT they are the biller ! so why are you on there ass over a black out ?

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#39

09-09-2003, 01:19 PM

Originally posted by Resolute

No they are up

like a yoyo
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I Am The Walrus

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#40

09-09-2003, 01:29 PM

Quick lesson in history.......

Globill Site Down On And Off For A Few Days
Globill Site Appears Back Online
Globill Gets Shut Down By Visa

Yambo.Biz Down On And Off For A Few Days
Yambo.Biz Site Appears Back Online
Yambo.Biz No Longer Processes Visa

ACPay Site Down On And Off For A Few Days
ACPay Site Appears Back Online
ACPay No Longer Processing Adult

Globosale Site Down On And Off For A Few Days
Globosale Site Appears Back Online
Globosale No Longer Processing

Verotel Site Down On And Off For A Few Days....

Anyone else happen to see a pattern emerging here

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Mikefsbs

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#41

09-09-2003, 02:18 PM

Now itseems down for me again
what's wrong man!!!

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I Am The Walrus

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#42

09-09-2003, 02:19 PM

Originally posted by Mikefsbs
Now itseems down for me again
what's wrong man!!!

see the post above yours

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#43

09-09-2003, 02:35 PM

Power Outage? but not in amsterdam so thats bullshit, if its in amsterdam then its dutch news.

no news here, and what about UPS.

If visa dont take them down then all people will go away im seeing weekly threads about verotel down now. and always problems?

maybe its time for verotel to get a real system administrator instead of saying POWER OUTAGE
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#44

09-09-2003, 02:45 PM

Telecity is up, so no power outage there, its verotel.

Tracing route to secure.verotel.com [81.23.249.196]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 15 ms 18 ms 39 ms r1-ge0-1-4.mill1.nb.home.nl [213.51.12.1]
3 22 ms 17 ms 21 ms bb1-pos4-3.mill1.nb.home.nl [213.51.152.53]
4 24 ms 23 ms 16 ms bb1-pos15-1.amsix-nikhef.home.nl [213.51.158.26]
5 29 ms 22 ms 22 ms r1-ge0-3-0-0.amsix-nikhef.home.nl [213.51.132.94]
6 26 ms 24 ms 48 ms amsix.globalswitch.netholding.nl [193.148.15.79]
7 25 ms 28 ms 17 ms gigE.TeleCity2.M20.NetHolding.nl [81.23.229.130]
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.
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I Am The Walrus

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#45

09-09-2003, 02:46 PM

Originally posted by Hansm
Telecity is up, so no power outage there, its verotel.

see five posts up thats the correct answer

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#46

09-09-2003, 02:49 PM

Yes it , the site comes up for them , but some thing fucked up on there programing side , i just talked the Netherlands office and said all should be back up on line in a hour , ya i know it sucks man ,
the best time for our sites are from like 8am to 12 am then slows down , i am sure many are doing way more trhen us but we are getting a good amount for a new starting site ,
Wish all the best

Maybe others shouldnt be so afraid to call
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#47

09-09-2003, 03:53 PM

Back up in Australia, for now For all of Verotel's good points this is really starting to piss me off.

Spooky

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#48

09-09-2003, 07:21 PM

I had been with I-BILL for many years. When the new VISA and MASTERCARD changes were announced by I-Bill (with less than 30 days to comply)... I had to make a major decision.

I did not like the MasterCard regulation. Whereby I would work hard to sell a member.. and before they checked out, would be exposed to all competition. Again... this was my thinking in October 2002.

Ever since I-BILL was sold in March 2002, customer service had declined greatly. Perhaps hiring too many five dollars an hour employees with English as a second language. I had one loyal long-term member that got confused and called IBILL in June 2002... asking for his access info... instead he was canceled and was refunded three months. He complained to me, questioning me. I just wanted to curse I-BILL.

IBILL had many extended off-line periods as they prepared for the changes demanded by VISA/MASTERCARD.

I have been happy with Verotel. When ever I had a question or technical question, it was promptly taken care of successfully. Over the many months with them, I have had ZERO chargebacks.

Some have confirmed there was a power outage today in the Netherlands, yet some cry" the sky is falling", wanting verotel to fail as a processor.

I recall the many times IBILL was down to major software changes. I am NOT concerned that VEROTEL is down alot the past 2-4 weeks. It proves to me they are making changes to stay fully compliant.

My fifteen cents. Lets hope verotel survives this storm... or else if only I-BILL and CCBILL is left standing... sigh... watch your %
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