Card Service Int'l not paying? - GoFuckYourself.com - Adult Webmaster Forum

X

Lily

Confirmed User

Join Date: Jan 2003

Posts: 147
Share

Post
#1

Card Service Int'l not paying?

08-20-2003, 04:59 PM

Anyone else who processes with Card Service having a problem with deposits over the past few days?

I was on the phone with them for 4 hours today and I was told that they switched banks and are having "technical" issues funding some accounts (namely adult accounts that have something to do with the web) and that they have no ETA for a fix. I usually get daily deposits and I've gotten nothing this week.
Tags: None
Cassie

Confirmed User

Join Date: Mar 2003

Posts: 3139
Share

Post
#2

08-20-2003, 05:03 PM

talk to pat fitzgereld over there. she is a senior vp risk analyst over there. if she is still there, she should be able to assist you more then a rep.

though dont be surprised if they shut your account down.....sorry to say it but they are helpful to your face (over the phone) all the while stabbing you in the back.

ICQ: 309756847
]
Comment
Lily

Confirmed User

Join Date: Jan 2003

Posts: 147
Share

Post
#3

08-20-2003, 05:09 PM

Well I know that I'm not the only one having the problem, I'm just trying to figure out if they're giving the same story to everyone.

I have low charge backs and have been with them for over 3 yrs., I can't imagine that they'd just spontaneously close my account without even telling me.

The fact that I know it's happening to other people is a little bit reassuring.

Would you happen to know her extension?
Comment
Cassie

Confirmed User

Join Date: Mar 2003

Posts: 3139
Share

Post
#4

08-20-2003, 05:11 PM

800-456-5989 ext. 4549

did they mention that this may be a first data issue?

ICQ: 309756847
]
Comment
Lily

Confirmed User

Join Date: Jan 2003

Posts: 147
Share

Post
#5

08-20-2003, 05:14 PM

You know, I'm not sure. I could have sworn that at one point the guy said they switched to First Interstate bank, but that's been gone a long time so it might be first data that he said.

What's that?
Comment
Cassie

Confirmed User

Join Date: Mar 2003

Posts: 3139
Share

Post
#6

08-20-2003, 05:19 PM

if i remember correctly, fd is a central processing center and when they change information of any type, then lots of merchants can be affected. ask pat when you call her.

ICQ: 309756847
]
Comment
Lily

Confirmed User

Join Date: Jan 2003

Posts: 147
Share

Post
#7

08-20-2003, 05:21 PM

Ok, thanks a lot. Ignore my ICQ lol

I just tried to call Pat and she's not there so I'll try again tomorrow. I know they told me that they just discovered the problem today but I talked to someone who has been waiting for a wire transfer since the 12th so they lied right to my face.
Comment
goBigtime

Confirmed User

Join Date: Nov 2002

Posts: 7761
Share

Post
#8

08-20-2003, 05:33 PM

Cardservice International.
Cardservice International.
Cardservice International.

10:1 they fuck you.
Comment
SoBeGirl Video

So Fucking Banned

Join Date: Sep 2002

Posts: 2493
Share

Post
#9

08-20-2003, 09:59 PM

When you call them and tell them that you are an adult biz they will cut off your merchant account very quickly. You were warned.
Comment
Theo

HAL 9000

Join Date: May 2001

Posts: 34515
Share

Post
#10

08-20-2003, 10:01 PM

4hours on the phone

did you wait them to reply your call or 4hours you were talking with them? just curious
Comment
twistyneck

So Fucking Banned

Join Date: Jan 2002

Posts: 4660
Share

Post
#11

08-20-2003, 10:13 PM

Originally posted by goBigtime
Cardservice International.
Cardservice International.
Cardservice International.

10:1 they fuck you.

Yup, they are some of the biggest dickheads it has ever been my displeasure to do business with and that was for mainstream stuff.
Comment
Lily

Confirmed User

Join Date: Jan 2003

Posts: 147
Share

Post
#12

08-20-2003, 10:22 PM

Well telling them that I'm an adult biz wouldn't be news to them. I've been using them for three years with very few problems and I'm registered as an adult account and always have been. I've paid my high risk fees every year.

As for the time on the phone, a LOT of it I was on hold while they "tried to figure out" what was going on. The two times I did disconnect and was promised a call back, I didn't get one and I had to call back in.
Comment
Lily

Confirmed User

Join Date: Jan 2003

Posts: 147
Share

Post
#13

08-20-2003, 10:25 PM

Ok well who would you guys recommend? A processing company where the fees aren't so high that I'd have to restructure my entire company?
Comment
4Pics

Confirmed User

Join Date: Dec 2001

Posts: 7952
Share

Post
#14

08-20-2003, 10:43 PM

netbilling.com
Comment
Kimmykim

bitchslapping zebras!!!!!

Join Date: Jun 2001

Posts: 16015
Share

Post
#15

08-20-2003, 10:45 PM

Originally posted by Cassie
if i remember correctly, fd is a central processing center and when they change information of any type, then lots of merchants can be affected. ask pat when you call her.

First Data owns Card Services and does process for high risk, just not for Sobe apparently.
Comment
PM2

So Fucking Banned

Join Date: Jul 2003

Posts: 504
Share

Post
#16

08-20-2003, 10:53 PM

first data may be getting ready to clean house.

reducing exposure to risk seems to be on the plates of similar companies... ie intercept.
Comment
IMP^or^SNiTL.e

A/S/L .. I don't names.

Join Date: Aug 2003

Posts: 1177
Share

Post
#17

08-20-2003, 11:12 PM

nope been fine
Comment
Theo

HAL 9000

Join Date: May 2001

Posts: 34515
Share

Post
#18

08-20-2003, 11:16 PM

first sign thaat makes me worry about a co. is their poor CS.

do what 4Pics said. Get your own merc. account with netbilling and leave behind all these troubles
Comment
Kimmykim

bitchslapping zebras!!!!!

Join Date: Jun 2001

Posts: 16015
Share

Post
#19

08-20-2003, 11:16 PM

Originally posted by PM2
first data may be getting ready to clean house.

reducing exposure to risk seems to be on the plates of similar companies... ie intercept.

First Data's risk exposure is negligible, heck they also own Western Union, Telecheck and NYCE
Comment
goBigtime

Confirmed User

Join Date: Nov 2002

Posts: 7761
Share

Post
#20

08-20-2003, 11:23 PM

Originally posted by twistyneck

Yup, they are some of the biggest dickheads it has ever been my displeasure to do business with and that was for mainstream stuff.

E X A C T L Y .

CSI
CSI
CSI

CSI / CARDSERVICE INTERNATIONAL.

Stay AWAY.
Comment
sextoyking

Confirmed User

Join Date: Dec 2001

Posts: 6034
Share

Post
#21

08-20-2003, 11:27 PM

Lily,

if it's happ. to others you know with cardservice, it's probably not your account per say.

Global Payment and a few others have been late for some companies this past week. I think it's some system problems or something, doesn't make sense though.

We had CS in 1995-1996, they were ok. Ran several mill. through them, back then didn't really have any fraud controls so there risk dept. gotta sorta mad sending us 20-30 cb's per day

ICQ: 52344098
--------------------------------------
50% Commissions on all Product Sales. http://www.wishing.com/money
Comment
DTK

Confirmed User

Join Date: Feb 2002

Posts: 4546
Share

Post
#22

08-20-2003, 11:58 PM

Originally posted by Soul_Rebel
first sign thaat makes me worry about a co. is their poor CS.

do what 4Pics said. Get your own merc. account with netbilling and leave behind all these troubles

Keep in mind that netbilling does not provide merchant accounts. They provide the 'middleman' services commonly associated with traditional 3rd party processors, though at a far lower rate.

Netbilling actively recommends CardServices for merchant account acquisition.

I hope a Netbilling rep will address this.

KK please correct any mistakes

Arguing whether the Democratic or Republican party is better is like debating which steaming pile of shit is slightly less stinky.
Comment
sextoyking

Confirmed User

Join Date: Dec 2001

Posts: 6034
Share

Post
#23

08-21-2003, 12:04 AM

Dtk,

Netbilling is just a gateway that sends off your transactions for approval, etc. But they also handle customer service issues, fraud detection, etc.

They don't issue you your merchant accounts, they are probably an ISO, who deals with different banks who approve you the merchant for the account.

If I was running paysites and not stores, I would probably use someone like netbilling, jettis, etc for fraud controls, etc.

ICQ: 52344098
--------------------------------------
50% Commissions on all Product Sales. http://www.wishing.com/money
Comment
DTK

Confirmed User

Join Date: Feb 2002

Posts: 4546
Share

Post
#24

08-21-2003, 12:07 AM

Originally posted by sextoyking
Dtk,

Netbilling is just a gateway that sends off your transactions for approval, etc. But they also handle customer service issues, fraud detection, etc.

They don't issue you your merchant accounts, they are probably an ISO, who deals with different banks who approve you the merchant for the account.

If I was running paysites and not stores, I would probably use someone like netbilling, jettis, etc for fraud controls, etc.

Exactly what I was trying to say but stated much more clearly

Arguing whether the Democratic or Republican party is better is like debating which steaming pile of shit is slightly less stinky.
Comment
Lily

Confirmed User

Join Date: Jan 2003

Posts: 147
Share

Post
#25

08-21-2003, 06:37 AM

I'd spoken with Netbilling before and from what I remember, their only options are Cardservice and some type of offshore merchant account. Can anyone confirm that? I'll give them a call today I guess.

I don't have problems with fraud and I do my own customer service so I'd rather not pay extra and still have a Cardservice merchant account.

I was going to switch to another company but they didn't have any gateways that they recommend so I got stuck at that point.
Comment
sperbonzo

I'd rather be on my boat.

Join Date: May 2003

Posts: 9750
Share

Post
#26

08-21-2003, 06:49 AM

Lilly, I sent you an ICQ. We help merchants gettting their own merchant accounts (not through CSI) both domestic and offshore.
If you need them, we also have some outstanding gateway and fraud control technologies available

Michael Sperber
Fraudscrub.com
[email protected]
+1 954 650 5789

Michael Sperber / Acella Financial LLC/ Online Payment Processing

[email protected] / http://Acellafinancial.com/

ICQ 177961090 / Tel +1 909 NET BILL / Skype msperber
Comment
Brad Mitchell

Confirmed User

Join Date: Nov 2001

Posts: 9813
Share

Post
#27

08-21-2003, 07:19 AM

Right before you get TMF'd, before they tell you you've lost your merchant account, they'll stop paying you for about two weeks so they can keep your money in reserve and hold it for a year. Good luck, they're a bunch of motherfuckers.

Brad

President at MojoHost | brad at mojohost dot com | Skype MojoHostBrad
71 industry awards for hosting and professional excellence since 1999
Comment
angeleyes

Confirmed User

Join Date: Feb 2003

Posts: 3584
Share

Post
#28

08-21-2003, 07:42 AM

They are a pain to deal with even outside the adult industry. I used to work for a Bridal Gown Designer and they would hold our payments FOREVER!

Need a Writer? Contact Me. I write quality descriptions, short erotic stories, quality one-liners.. whatever you need.
Comment
Lily

Confirmed User

Join Date: Jan 2003

Posts: 147
Share

Post
#29

08-21-2003, 08:41 AM

Well they've told tons of people about their technical issues with switching banks and I know other people this is happening to, so I'm holding out hope that that's not the case. I don't know of any reason that they'd terminate my account.

sperbonzo, I don't think I got your ICQ.
Comment
2477

Confirmed User

Join Date: Oct 2002

Posts: 414
Share

Post
#30

08-21-2003, 09:55 AM

1. CardService is wholly owned by FirstData.

2. CSI will write adult accounts all day long.

3. You will not be shut off by CSI if you call up and say you are an adult company. Unless however, you've never registered your Co w/ the associations, and have been processing under the radar.

4. Customer service at corporate, could sometimes be a pain in the ass. But, if you set up an account through a CSI agent who understands the adult industry, you should always be able to go back to them w/ any issues.

5. CSI has been setting up merchant accounts for those who use NetBilling as their gateway for a while now.

6. Getting a merchant account for an adult site is not difficult. Just like anything, you need to speak/work with with the right people.

Coooostanza.....icq# 195813751
Comment
DaddyzHome

Confirmed User

Join Date: Aug 2003

Posts: 200
Share

Post
#31

08-21-2003, 11:13 AM

Originally posted by sperbonzo
Lilly, I sent you an ICQ. We help merchants gettting their own merchant accounts (not through CSI) both domestic and offshore.
If you need them, we also have some outstanding gateway and fraud control technologies available

Michael Sperber
Fraudscrub.com
[email protected]
+1 954 650 5789

Aren't you from WebSiteBilling.com?

If so, are we really supposed to give business to you?
Comment
rebel23

Confirmed User

Join Date: Dec 2002

Posts: 817
Share

Post
#32

08-21-2003, 11:36 AM

Originally posted by sextoyking

(...)

If I was running paysites and not stores, I would probably use someone like netbilling, jettis, etc for fraud controls, etc.

what do you use for stores sextoyking? do you do it all in house?

ICQ: 37378183
Comment
Hooper

Confirmed User

Join Date: Jul 2001

Posts: 2210
Share

Post
#33

08-21-2003, 11:43 AM

Card service has been paying us with no problems.

<a href="http://www.adultplatinum.com/"><img src="http://www.adult.com/wmbanners/10dcash-468x60.gif"></a>
Comment
Groove

Confirmed User

Join Date: Jan 2003

Posts: 3852
Share

Post
#34

08-21-2003, 11:54 AM

Originally posted by 2477
1. CardService is wholly owned by FirstData.

2. CSI will write adult accounts all day long.

3. You will not be shut off by CSI if you call up and say you are an adult company. Unless however, you've never registered your Co w/ the associations, and have been processing under the radar.

4. Customer service at corporate, could sometimes be a pain in the ass. But, if you set up an account through a CSI agent who understands the adult industry, you should always be able to go back to them w/ any issues.

5. CSI has been setting up merchant accounts for those who use NetBilling as their gateway for a while now.

6. Getting a merchant account for an adult site is not difficult. Just like anything, you need to speak/work with with the right people.

2477, who do you work for?
Comment
sperbonzo

I'd rather be on my boat.

Join Date: May 2003

Posts: 9750
Share

Post
#35

08-21-2003, 12:20 PM

Aren't you from WebSiteBilling.com?

I used to work for them, I didn't own the company, and I was left unemployed and being owed 4 months worth of commisions that they had promised to pay me and then couldn't.

I am now working for a new company, and I'm not asking anybody to give me their money.....I help you get a direct relationship with the bank, your own merchant account....all business is between you and the bank. If you need gateway or fraudscrubbing technology, we can help you with that too.

Michael Sperber / Acella Financial LLC/ Online Payment Processing

[email protected] / http://Acellafinancial.com/

ICQ 177961090 / Tel +1 909 NET BILL / Skype msperber
Comment
sperbonzo

I'd rather be on my boat.

Join Date: May 2003

Posts: 9750
Share

Post
#36

08-21-2003, 12:21 PM

Lilly, just send me an email at [email protected]

Michael Sperber / Acella Financial LLC/ Online Payment Processing

[email protected] / http://Acellafinancial.com/

ICQ 177961090 / Tel +1 909 NET BILL / Skype msperber
Comment
2477

Confirmed User

Join Date: Oct 2002

Posts: 414
Share

Post
#37

08-21-2003, 12:24 PM

Originally posted by Groove

2477, who do you work for?

Domestically, I do the bus.dev. for a CSI agent office known as MerchantHawk. We write higher risk merchant accounts...mainly adult. Offshore...my roll is similar w/ an organization called Harbor.

Coooostanza.....icq# 195813751
Comment
Probono

Confirmed User

Join Date: Oct 2002

Posts: 2731
Share

Post
#38

08-21-2003, 12:51 PM

We use CSI and we have had no problems. Payments daily as usual.
Comment
Jinx_Co

Confirmed User

Join Date: Jul 2003

Posts: 228
Share

Post
#39

08-21-2003, 01:41 PM

CSI accepts adult related websites? Authorize.net doesn't the last time I did some checking on it.

Akira Web - Affordable adult web hosting solutions

ICQ: 36063200
Comment
x-vision

Confirmed User

Join Date: Nov 2002

Posts: 1013
Share

Post
#40

08-21-2003, 01:59 PM

we used to use card service, then found out we were getting ripped off and how much they suck so we switched. we had a problem once with first data that froze our account for a bit.

we did a ton of monthly volume with them so i got to speak to someone decent. try david atmore ext. 4529, he's their actual VP i believe.

Get the VirtualFX 2D to 3D TV Converter or 3D Glasses for your PC. Great affiliate and resale programs available.

http://www.realistixxx.com/
Comment
Lily

Confirmed User

Join Date: Jan 2003

Posts: 147
Share

Post
#41

08-21-2003, 04:04 PM

Who did you switch to?

Their story now is that it only happened to me and one other account and that they'll wire me the balance by tomorrow at 10am. Any batches after the 19th were not affected and I should get those on regular schedule.

I'm still going to switch as soon as I find someone comparable.
Comment
NETbilling

Confirmed User

Join Date: Jan 2002

Posts: 8599
Share

Post
#42

08-22-2003, 11:09 PM

Originally posted by Lily
Anyone else who processes with Card Service having a problem with deposits over the past few days?

I was on the phone with them for 4 hours today and I was told that they switched banks and are having "technical" issues funding some accounts (namely adult accounts that have something to do with the web) and that they have no ETA for a fix. I usually get daily deposits and I've gotten nothing this week.

Hi,

Sorry for the delay... I was in the hospital as we had a new baby boy. We have recevied no other complaints from any of our Cardservice merchants. Please call me Monday of you need assistance with this or email me tomorrow at [email protected].

888-357-8166

We do have another domestic bank besides CSI but we setup many merchants at CSI for several years now with no problems as long as you keep the content clean and the chargebacks down.
Netbilling does write mainstream merchant accounts in house but refer the adult accounts out for the merchant ID and we set them up in our system. Netbilling also offers a very inexpensive check processing option as well.

Thank you, Mitch Farber

Mitch Farber
CEO - NETbilling, Inc.
Email / Phone: 888-357-8166 / 661-252-2456
Transaction processing & 24/7 call center services with exceptional rates and flexibility, since 1998!
Comment
NETbilling

Confirmed User

Join Date: Jan 2002

Posts: 8599
Share

Post
#43

08-23-2003, 11:20 AM

Lily,

Let me know if you got your wire and Iif I can help you.

Mitch

Mitch Farber
CEO - NETbilling, Inc.
Email / Phone: 888-357-8166 / 661-252-2456
Transaction processing & 24/7 call center services with exceptional rates and flexibility, since 1998!
Comment

Previous template Next

Working...