I'm not using 3rd party billers anymore - I have my own merchant account. Can anyone recommend a company to handle charge-backs, credits and customer service?
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Wallstreetduo -
Intertrans offers these services, if you use us as a gateway. -
Check out KeyIC, www.keyic.com. They have one of the most well thought out systems I have ever seen, i.e. the fraud protections are amazing. They should be able to take care of you, with both products AND service.Comment
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WallstreetduoOriginally posted by wallstreetduo
I'm not using 3rd party billers anymore - I have my own merchant account. Can anyone recommend a company to handle charge-backs, credits and customer service?
AdultRep will provide you with this service no matter who you choose as your gateway. We'll also make money for you by calling up all your customers who are declined on rebillings and get new payment information from them. Additionally, we'll give you a toll free 800 line and a Live Chat button that you can use in your members area so that your customers can contact us any time with whatever questions they might have.
Our Chargeback Combat program fights your chargebacks with your merchant bank after you've received them. Depending on the policies of your merchant bank, we can reverse a large number of your chargebacks. The chargebacks we can't reverse are sent to our collections department and we'll chase your customers down and get your money back.
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Originally posted by wizz
The chargebacks we can't reverse are sent to our collections department and we'll chase your customers down and get your money back.
Victoria
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Thanks everyone for the info. I bill - on a good month - around $175K. How do I figure out a budget for CS? $1 a call? A % of sales? Do their bill me or do I pay in advance? Any info would really help.WallstreetduoComment
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Wallstreetduo,
would you mind to let me know what sites you are running?
ThxComment
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wallstreetduo,Originally posted by wallstreetduo
Thanks everyone for the info. I bill - on a good month - around $175K. How do I figure out a budget for CS? $1 a call? A % of sales? Do their bill me or do I pay in advance? Any info would really help.
If you contact me on ICQ or e-mail, I can ask you a few questions and give you a quote for customer service. We price our services depending on how extensive you want your customer service offering for your members. Customers who want 24/7 service pay more than customers who want just 8/5 service. No matter what your budget, we can find a solution to fit.
VictoriaSIG TOO BIG! Maximum 120x60 button and no more than 3 text lines of DEFAULT SIZE and COLOR. Unless your sig is for a GFY top banner sponsor, then you may use a 624x80 instead of a 120x60.Comment
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Hi,Originally posted by wallstreetduo
I'm not using 3rd party billers anymore - I have my own merchant account. Can anyone recommend a company to handle charge-backs, credits and customer service?
Netbilling can handle all of your processing, fraud scrubbing, canccel upsells and customer service for you via phone and email. We also provide toll free customer service from over 15 countries and our processing services are second to none.
Even if you do not process with us, we can still do all of your customer service.
Toll Free within the US: (888)357-8166
Outside the US: (661)252-2456
Thank you, Mitch Farber
Mitch Farber
CEO - NETbilling, Inc.
Email / Phone: 888-357-8166 / 661-252-2456
Transaction processing & 24/7 call center services with exceptional rates and flexibility, since 1998!Comment
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