Anyone else just get this email?
Read this:
" One of the criteria our processor and acquiring bank is now using in determining reserve holdbacks of all credit card reserves is chargeback ratios. Although your chargeback ratios are under the limit of 1%, our accumulated reserves are being held by our European processor and acquiring bank. The reserves are being held pending the resolution of card association regulatory issues related to cumulative chargeback ratios and any potential fines as a result of those ratios. Accordingly, we will be suspending the reserve portion of your semi-monthly payout scheduled for August 19, 2003. "
So in essence Ibill is passing the buck to the clients in regards to issues they may be having with their bank. Rest assured you will never see this money again, and if there is a fine levied it will be our monies and not Ibill's that are taken.
I've been a big Ibill supporter, but this is just getting surreal. This is just shocking nonsense and really polishes off Ibill as a serious billing company. They must be able to communicate a resolution to this immediately rather than just allow this to go on and on.
I've heard some talk that this is not applied to all EU clients but rather only some, so even the above may not be totally true.
Read this:
" One of the criteria our processor and acquiring bank is now using in determining reserve holdbacks of all credit card reserves is chargeback ratios. Although your chargeback ratios are under the limit of 1%, our accumulated reserves are being held by our European processor and acquiring bank. The reserves are being held pending the resolution of card association regulatory issues related to cumulative chargeback ratios and any potential fines as a result of those ratios. Accordingly, we will be suspending the reserve portion of your semi-monthly payout scheduled for August 19, 2003. "
So in essence Ibill is passing the buck to the clients in regards to issues they may be having with their bank. Rest assured you will never see this money again, and if there is a fine levied it will be our monies and not Ibill's that are taken.
I've been a big Ibill supporter, but this is just getting surreal. This is just shocking nonsense and really polishes off Ibill as a serious billing company. They must be able to communicate a resolution to this immediately rather than just allow this to go on and on.
I've heard some talk that this is not applied to all EU clients but rather only some, so even the above may not be totally true.


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