FunForOne

What is the proper way to report a comany that hasn't fullfilled their service.

I puchased something recently and it has not been delievered. (from someone on this board)

I have tried on two occasions to contact customer service with no response.

What do you consider an adequate attempt to contact and get an explanation before I post their name on this board?

I dont want to ruin a name if there is a reasonable explanation, but I would sure mention their name if they provided good service.