Quote:
Originally posted by TaylorM
Tried that.......... I got no where.
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unfortunately it was a decision that both you and the merchant came to, therefore you need to deal with the merchant directly.
Call the home office, send letters, faxes. Keep copies of ALL of them. Emails and such.
If you want to dispute it with Visa what you will need is a proof of the agreement you and the hotel came to (he will reimburse if he rents out the room) Proof that he said that (in writing) and proof that it was rented.
Thing is, in this case Visa has no more power than you do if they don't have proof. We can't just tell the merchant 'well you made a promise, now honor it'
There are too many legalities involved.