Quote:
Originally posted by BradShaw
Anyone watch 60 mins. last week? When you call Dell tech support, you are calling India. Why pay someone in the US $2-3k a month, when they can provide basically the same service for $400 a month? I think Michael Dell is onto something.
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Brad,
did you also hear that they are VERY likely to move it all back to the states because 90% of the people that called their support complained about it later because of not understanding half of what was said?
Outsourcing internal people might be a good idea, for example programmers and the like. But SUPPORT to india? To have them actually talk to your clients? I would never suggest that.