Quote:
Originally posted by detoxed
Is this the wrong thread or what?
|
Well, hooper did bring it up.
anyways...
Hooper: It seems a little silly to have the text there in the terms if you're not actually billing customers on a recurring basis at the moment. Surely you're just scaring off potential customers. If they're not going to be rebilled, get rid of the text for now and i'm sure you'll make a few more sales.
You mentioned great customer satisfaction. Stocktrader23 asked earlier about customer satisfaction, and how you measure it and you replied with number of chargebacks/refunds/support requests per sale. You honestly don't see these numbers changing if you implement the recurring charges?