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They should have a 24/7 ICQ number for you that should be on regardless of who is online or off, this way you can always get prompt support and not have to wait for any admin to come online before you server issues get fixed. If you need any help or are thinking of switching hosts hit me up on icq at 36837470 and I'll help you out with a great deal and support thats always on.
Good luck otherwise.
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Take Luck!
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