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You might be waiting a long long time with these guys. I don't think they even own a datacenter, they lease servers and it's not likely the place they lease from is down or anything. They probably couldn't pay their bills or something and they got cut off. Honestly hit one of the guys from Webair or Oxeo and throw your backup on there and have them give you a little deal for the shit you just got hit with. I could be wrong and I hope I am, but you never know.
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