Dell Customer Support [CONTEST]

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  • TaDoW
    Confirmed User
    • Sep 2001
    • 3875

    #1

    Dell Customer Support [CONTEST]

    I've been on hold for the last 36 minutes. what are your guys' gueses for the total call time by the time it's over? the closest one will win .. ehh .. ehh .. a banner!
    -TaDoW

    I've Upped My Standards, Up Yours!
  • revbuddylove
    Confirmed User
    • Jun 2002
    • 402

    #2
    Sorry to say that you are still a few minutes from being helped, 46 total.

    -Rev. Buddy Love
    Code Monkey at Adult.com

    Comment

    • kristin
      GOO!
      • Sep 2002
      • 9768

      #3
      Total call time??? 76 minutes and I'm sorry that's my guess, but it doesn't look good...
      Vacares rules.

      "Usually only fat guys have the kind of knowledge and ability that Kristin has."

      Comment

      • TaDoW
        Confirmed User
        • Sep 2001
        • 3875

        #4
        Originally posted by kristin
        Total call time??? 76 minutes and I'm sorry that's my guess, but it doesn't look good...
        You're such a big cock kristin ;)
        -TaDoW

        I've Upped My Standards, Up Yours!

        Comment

        • TaDoW
          Confirmed User
          • Sep 2001
          • 3875

          #5
          I hate this cheesy fucking tone-dead hold music that's blaring into my phone.
          -TaDoW

          I've Upped My Standards, Up Yours!

          Comment

          • asuna
            Confirmed User
            • May 2002
            • 8743

            #6
            You'll get disconnected

            Comment

            • kristin
              GOO!
              • Sep 2002
              • 9768

              #7
              I HATE automated systems, I will do everything to possibly avoid them, I feel your pain. I seriously start flipping out on them...

              The thing I hate about hold, that stupid lady that comes on literally every 30 seconds to tell you that someone will be right with you.
              Vacares rules.

              "Usually only fat guys have the kind of knowledge and ability that Kristin has."

              Comment

              • digihax
                So Fucking Banned
                • Feb 2003
                • 349

                #8
                I say 42 mins..

                Comment

                • EscortBiz
                  Fuck Checks, CASH only!
                  • May 2002
                  • 19422

                  #9
                  another hour and then a hindu will pick up

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                  Comment

                  • TaDoW
                    Confirmed User
                    • Sep 2001
                    • 3875

                    #10
                    Okay - the fuckers just told me to go to hell :-) I'm off the phone
                    -TaDoW

                    I've Upped My Standards, Up Yours!

                    Comment

                    • Triple 6
                      Confirmed User
                      • Feb 2002
                      • 5394

                      #11
                      LOL, I was thinking about posting my experience with DELL customer support, and saw this thread.

                      My sound card (turtle beach santa cruz) has been acting up, and this is now the third one I went through with them, and Im bitching about getting another brand. AFter 5 different tech support people trouble shoot with me, the sixth one helped me find the problem, and it had nothing to do with the hardware (as far as I know so far).

                      Problem was the sound would start getting unbalanced. coming out more on one side. I tried EVERYTHING... then this last tech told me to try and turn down the sound card hardware acceleration down a notch. So far so good.

                      But being on hold really eats ass.
                      SIG TOO SMALL! Maximum 1200x600 button and no more than 30 text lines of ALL SIZES and COLORS. Unless your sig is for a GFY top banner sponsor, then you may use a 6240x4800 instead of a 1024x800.

                      Comment

                      • TaDoW
                        Confirmed User
                        • Sep 2001
                        • 3875

                        #12
                        Originally posted by EscortBiz
                        another hour and then a hindu will pick up
                        it was actually a hindu
                        -TaDoW

                        I've Upped My Standards, Up Yours!

                        Comment

                        • Triple 6
                          Confirmed User
                          • Feb 2002
                          • 5394

                          #13
                          Originally posted by TaDoW


                          it was actually a hindu

                          Yea, they outsource most of their tech support to india.
                          SIG TOO SMALL! Maximum 1200x600 button and no more than 30 text lines of ALL SIZES and COLORS. Unless your sig is for a GFY top banner sponsor, then you may use a 6240x4800 instead of a 1024x800.

                          Comment

                          • picindex
                            Confirmed User
                            • Oct 2002
                            • 1038

                            #14
                            You had a Dell break down on you?
                            Good Content:

                            Comment

                            • TaDoW
                              Confirmed User
                              • Sep 2001
                              • 3875

                              #15
                              Originally posted by revbuddylove
                              Sorry to say that you are still a few minutes from being helped, 46 total.

                              rev - good fuckin call man :-) 46 minutes on the nose! Hit me up on icq - 10323612 and give me info about the banner, we'll get it made up for ya.
                              Last edited by TaDoW; 03-28-2003, 10:36 AM.
                              -TaDoW

                              I've Upped My Standards, Up Yours!

                              Comment

                              • TaDoW
                                Confirmed User
                                • Sep 2001
                                • 3875

                                #16
                                Originally posted by picindex
                                You had a Dell break down on you?
                                naw, just my laptop battery
                                -TaDoW

                                I've Upped My Standards, Up Yours!

                                Comment

                                • asuna
                                  Confirmed User
                                  • May 2002
                                  • 8743

                                  #17
                                  Originally posted by Triple 6



                                  Yea, they outsource most of their tech support to india.
                                  36cents an hour, or 11bucks an hour? people can live off 36cents an hour down there...

                                  Comment

                                  • TaDoW
                                    Confirmed User
                                    • Sep 2001
                                    • 3875

                                    #18
                                    Originally posted by kristin
                                    I HATE automated systems, I will do everything to possibly avoid them, I feel your pain. I seriously start flipping out on them...

                                    The thing I hate about hold, that stupid lady that comes on literally every 30 seconds to tell you that someone will be right with you.
                                    All I know is, that fucker on the dell hold line can say "www" faster than anyone I've ever heard before! It's really worth calling up and goosing around in their system until you hear him say it. I think the number is (800)624-9896 - give it a try =) you'll be pleasantly surprised.
                                    -TaDoW

                                    I've Upped My Standards, Up Yours!

                                    Comment

                                    • EscortBiz
                                      Fuck Checks, CASH only!
                                      • May 2002
                                      • 19422

                                      #19
                                      you wont get help from them, they barely make money on a PC in these days their support and customer service is being done in a prison in india while the guy is getting ass raped

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                                      Comment

                                      • AaronM
                                        GFY Royality ;)
                                        • Oct 2001
                                        • 46917

                                        #20
                                        Originally posted by TaDoW
                                        I've been on hold for the last 36 minutes. what are your guys' gueses for the total call time by the time it's over? the closest one will win .. ehh .. ehh .. a banner!

                                        Dell has a customer support call center just outside of Portland. (I used to work there) Want me to go beat some heads in for you bro?

                                        Comment

                                        • gothweb
                                          Confirmed User
                                          • Jun 2002
                                          • 8849

                                          #21
                                          Originally posted by TaDoW


                                          it was actually a hindu
                                          You can tell someone's religion by their voice?! I'm impressed.

                                          Cocksmoker.

                                          Photos by Ian X.: Distinctive photos of goth babes.
                                          Blood Money:Your traffic, my sites, our money.
                                          MojoHost: Still the best.

                                          Comment

                                          • TaDoW
                                            Confirmed User
                                            • Sep 2001
                                            • 3875

                                            #22
                                            Originally posted by gothweb


                                            You can tell someone's religion by their voice?! I'm impressed.

                                            Cocksmoker.
                                            well yeah .. he said "Thank you for calling dell customer support, my name is Kirpal, I am a Hindu, how can I help you?"
                                            -TaDoW

                                            I've Upped My Standards, Up Yours!

                                            Comment

                                            • TaDoW
                                              Confirmed User
                                              • Sep 2001
                                              • 3875

                                              #23
                                              Originally posted by AaronM



                                              Dell has a customer support call center just outside of Portland. (I used to work there) Want me to go beat some heads in for you bro?
                                              I'm cool this time, but I do appreciate the offer to regulate. I'll holla when I need it :-D
                                              -TaDoW

                                              I've Upped My Standards, Up Yours!

                                              Comment

                                              • AaronM
                                                GFY Royality ;)
                                                • Oct 2001
                                                • 46917

                                                #24
                                                Originally posted by TaDoW


                                                I'm cool this time, but I do appreciate the offer to regulate. I'll holla when I need it :-D
                                                You know I always got yer back bro.

                                                Comment

                                                • makavelii
                                                  Registered User
                                                  • Sep 2002
                                                  • 38

                                                  #25
                                                  Dell Canada tech support is 100 % outsourced as far as i know they have always been that way.
                                                  And up untill last month or maybe two months ago 95% of there calls were being handled by Canadians, now its all in India.

                                                  Comment

                                                  • BrettJ
                                                    ol' timer
                                                    • Jan 2001
                                                    • 4715

                                                    #26
                                                    Originally posted by TaDoW


                                                    well yeah .. he said "Thank you for calling dell customer support, my name is Kirpal, I am a Hindu, how can I help you?"
                                                    did he kick your dog?

                                                    Comment

                                                    • TaDoW
                                                      Confirmed User
                                                      • Sep 2001
                                                      • 3875

                                                      #27
                                                      Originally posted by makavelii
                                                      Dell Canada tech support is 100 % outsourced as far as i know they have always been that way.
                                                      And up untill last month or maybe two months ago 95% of there calls were being handled by Canadians, now its all in India.
                                                      Isn't canada in general 100% outsourced?
                                                      -TaDoW

                                                      I've Upped My Standards, Up Yours!

                                                      Comment

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