I moved house so I used the "Edit Profile" feature on the CCBill affiliate site http://affiliates.ccbill.com/ to update my mailing address.
Their interface allows you to update your name, email, "address", city, state, country etc.
Unfortunately, they don't have a field for "street address". Which means that their record now contains all my new address details along with my old street address (which I can't see or edit - it's just printed on the checks).
The checks are thus going to the wrong address (if they get delivered at all).
CCBill support are refusing to sort this out online. They want me to print out and *fax* them a change of address form, even though their interface allowed (and still allows) me to corrupt the address records. I've been going back and forth with support, and they have simply stopped replying now.
I only work with companies that have electronic interfaces to their systems. I don't want bits of paper floating around - I hate it and don't even possess a printer. I have over 40 such accounts with different companies, and changing a mailing address is a simple process for all of them. CCBill even provide the interface to do it, but are refusing to acknowledge that this bug is messing things up.
Anyone else had this problem with CCBill?
Their interface allows you to update your name, email, "address", city, state, country etc.
Unfortunately, they don't have a field for "street address". Which means that their record now contains all my new address details along with my old street address (which I can't see or edit - it's just printed on the checks).
The checks are thus going to the wrong address (if they get delivered at all).
CCBill support are refusing to sort this out online. They want me to print out and *fax* them a change of address form, even though their interface allowed (and still allows) me to corrupt the address records. I've been going back and forth with support, and they have simply stopped replying now.
I only work with companies that have electronic interfaces to their systems. I don't want bits of paper floating around - I hate it and don't even possess a printer. I have over 40 such accounts with different companies, and changing a mailing address is a simple process for all of them. CCBill even provide the interface to do it, but are refusing to acknowledge that this bug is messing things up.
Anyone else had this problem with CCBill?
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