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My guess is they're not determing which customer are likely to charge back, but which clients of theirs (aka affiliate programs) are running closer to that 1% mark than the others, and they are emailing the customers of those affiliates.
That being said, I do suggest you keep Jettis as one of your processors, and bounces your transactions around between a pool of them. I think Jettis is at least a financially stable company, you won't have to worry about not getting paid.
My two cents
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