epass is officially worse than paypal - GoFuckYourself.com - Adult Webmaster Forum

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milkit

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#1

epass is officially worse than paypal

09-08-2009, 07:15 AM

How does a company that deals with the important money of this many people have such horrible dispute/problem resolution procedures?

I tried to login to my account and it says blocked. I call some overseas callcenter and am told my account has been terminated. Why? "we can't give out that information"

I ask for a supervisor, same answer.

I email Michael Olsen, who seems to be the GFY king of fixing epass issues, and I am told its been terminated and can't be reopened.

Of course in all of this, I still have no clue why, no explanation, no way to fix it.

I hate paypal too but at least they are somewhat cival and have a dispute process and a person to contact that will give you some damn information.

Fuck epass.
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Twig

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#2

09-08-2009, 07:17 AM

Lose any money?
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milkit

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#3

09-08-2009, 07:20 AM

luckily, i had a $0 balance i THINK when they closed it, of course i just renewed my electron card 8 days ago.
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#4

09-08-2009, 07:22 AM

did you ever lie on any of the info you put in?
i know a few people who lied about their id/dl number no longer have epass accts

[email protected]
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#5

09-08-2009, 07:22 AM

good luck getting this resolved.

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#6

09-08-2009, 07:24 AM

Been with Epass since the start and if you play by the rules you shouldn't have an issue.

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#7

09-08-2009, 07:27 AM

Epass are nothing but a bunch of idiots from India or Pakistan! They are a huge waste of time.. I FUCKING HATE dealing with them. They cannot understand shit, their english is terrible!

I play by their rules, but when you have questions, it takes a FUCKING week for
them to actually understand the problem.

I sent them EVERY fucking document they asked for, DL, PASSPORT, BANK CARD COPIES, ChECK COPIES.. they said that was not enough!

Fuck You Epass!

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RayBonga

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#8

09-08-2009, 07:28 AM

it's what happens anytime you have a single company with the monopoly of a market. adult needs an alternative/compaetitor to epass to keep them in check and things healthy.

right now they just come up with whatever conditions/prices/etc they feel like and there's no way to compare them with a competitor or change if you're not happy. sucks bug time.
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milkit

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#9

09-08-2009, 07:31 AM

Originally posted by Kenny B!

Been with Epass since the start and if you play by the rules you shouldn't have an issue.

I have been forever as well, I think since 04 maybe? And all of a sudden I am a scammer and get my account closed.

Anytime they have ever asked for verification/etc I have provided it. They have my bank info, my credit card, my id, all kinds of shit.

I dont even use epass a TON but when I do, I am def not doing anything illegal with it. So I wouldnt count on them not banning you as well.

Last edited by milkit; 09-08-2009, 07:32 AM.
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Libertine

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#10

09-08-2009, 07:35 AM

Originally posted by RayBonga

it's what happens anytime you have a single company with the monopoly of a market. adult needs an alternative/compaetitor to epass to keep them in check and things healthy.

right now they just come up with whatever conditions/prices/etc they feel like and there's no way to compare them with a competitor or change if you're not happy. sucks bug time.

It's not just adult that needs it, the internet as a whole needs more competing but compatible payment methods.

The best case scenario would be if banks worldwide finally got their act together and created a system for secure, low-cost international wire transfers. Something like iDEAL, but worldwide.

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#11

09-08-2009, 07:35 AM

chio the pirate was coming up with an alternative but who know whatever happened with that!
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milkit

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#12

09-08-2009, 07:38 AM

https://revolutionmoneyexchange.com/

I have an account here but never really used it. Maybe its time to look into it more.

or google checkout
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#13

09-08-2009, 07:39 AM

The sky is officially blue
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#14

09-08-2009, 07:43 AM

Epassporte rocks!

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brassmonkey

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#15

09-08-2009, 07:45 AM

Originally posted by Kenny B!

Been with Epass since the start and if you play by the rules you shouldn't have an issue.

great service

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#16

09-08-2009, 07:48 AM

Originally posted by Chris

i know a few people who lied about their id/dl number no longer have epass accts

Deservingly so.

Frankly I get tired of these tax cheats, and people who are willing to trust EPASS (or other company's) with their money, and as a payment system.... but..... do not want to trust them with their true I.D.'s or fax in the docs like everyone else when required.

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#17

09-08-2009, 08:03 AM

Originally posted by Barefootsies

Deservingly so.

Frankly I get tired of these tax cheats, and people who are willing to trust EPASS (or other company's) with their money, and as a payment system.... but..... do not want to trust them with their true I.D.'s or fax in the docs like everyone else when required.

Quoted for truth!

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milkit

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#18

09-08-2009, 08:08 AM

Originally posted by Barefootsies

Deservingly so.

Frankly I get tired of these tax cheats, and people who are willing to trust EPASS (or other company's) with their money, and as a payment system.... but..... do not want to trust them with their true I.D.'s or fax in the docs like everyone else when required.

well that doesnt apply to me as I haven't lied about anything and they have my docs.
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#19

09-08-2009, 08:14 AM

Originally posted by milkit

well that doesnt apply to me as I haven't lied about anything and they have my docs.

And they gave you absolutely no reason as to why this has happened?

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epitome

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#20

09-08-2009, 08:19 AM

Originally posted by milkit

https://revolutionmoneyexchange.com/

I have an account here but never really used it. Maybe its time to look into it more.

or google checkout

A Steve Case company. Nobody can deny that he is great a building big businesses.

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#21

09-08-2009, 08:23 AM

We have received multiple complaints against your account and then your account is terminated.

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#22

09-08-2009, 08:26 AM

Originally posted by Michael O

We have received multiple complaints against your account and then your account is terminated.

Thanks for clearing that up

Why do people like this insist on complaining on gfy about their problems is beyond me.

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#23

09-08-2009, 08:27 AM

Originally posted by Barefootsies

Deservingly so.

Frankly I get tired of these tax cheats, and people who are willing to trust EPASS (or other company's) with their money, and as a payment system.... but..... do not want to trust them with their true I.D.'s or fax in the docs like everyone else when required.

would make perfect sense if there were viable alternatives. right now it's either epass or cheques (sometimes wires) that are pretty expensive and hard to work with in some countries. As an example in a lot of European countries no one under 65 uses checks anymore and banks hate dealing with them, I've paid over 30eur (~$40) to cash in a sponsor check at my bank, and takes anywhere from 2 weeks to one month to have the money in my account.

If you don't like the idea of sending extensive detailed personal information to an internet offshore company (epass) you have no real option. As someone mentioned I would love to see some serious banks starting offering similar services... I thought mastercard was developing something a while back but never heard about it again.
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milkit

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#24

09-08-2009, 08:30 AM

Originally posted by Michael O

We have received multiple complaints against your account and then your account is terminated.

from who? there is only one possible person I could think that would be complaining and i gave them a refund anyways. I call bullshit.

plus this is the exact reason I said above that EPASS is worse than paypal. You have NO method for complaints. You dont even tell me what the issue is. You give no proof, no place to refute, no place for explanation, no options to fix.

I guess that would make too much sense.

Last edited by milkit; 09-08-2009, 08:34 AM.
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#25

09-08-2009, 08:32 AM

Payoneer.com is another alternative, and is an option offered by AWEmpire.

Originally posted by RayBonga

it's what happens anytime you have a single company with the monopoly of a market. adult needs an alternative/compaetitor to epass to keep them in check and things healthy.

right now they just come up with whatever conditions/prices/etc they feel like and there's no way to compare them with a competitor or change if you're not happy. sucks bug time.
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#26

09-08-2009, 08:34 AM

Your Thread:

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#27

09-08-2009, 08:36 AM

Originally posted by czarina

chio the pirate was coming up with an alternative but who know whatever happened with that!

Originally posted by Michael O

We have received multiple complaints against your account and then your account is terminated.

That is bullshit. You mean to tell me all I have to do is get people to file a complaint against someone and you will close their account without verifying the validity of the accusations?

So much for my thoughts of opening another account with you guys.
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#28

09-08-2009, 08:37 AM

maybe its a security issue their not going to tell u so maybe u can improve whatever u did

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milkit

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#29

09-08-2009, 08:37 AM

Originally posted by J. Falcon

yes, i fail because they claim I have complaints, yet can't verify what or whom those complaints came from. because that makes total sense!

if someone files a chargeback on ccbill, you are told.

if someone files a dispute on paypal, you are told.

I can't think of any other financial situation where you are just blocked/closed with no explanation, no story, no nothing.
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#30

09-08-2009, 08:40 AM

Originally posted by Michael O

We have received multiple complaints against your account and then your account is terminated.

I think it would be tremendously useful for Epassporte to be publicly forthcoming with their policies and procedures related to complaints. What is the complaint filing, investigation and resolution process. If accounts are terminated based simply on a complaint, then the system is certainly open to abuse by disgruntled persons. If there is an actual formalized investigation process, then this needs to be disclosed publicly, and the results of any investigation need to be disclosed to both the complainant and the account holder who should be provided with the opportunity to offer an explanation/defence.

Having a single employee of Epassporte operate, in secret, as police, prosecutor, judge and jury, is something that should be of grave concern to anyone who uses the service.
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milkit

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#31

09-08-2009, 08:40 AM

Originally posted by baddog

That is bullshit. You mean to tell me all I have to do is get people to file a complaint against someone and you will close their account without verifying the validity of the accusations?

So much for my thoughts of opening another account with you guys.

not only do they just have to file a complaint, but they don't ask for your side of the story, dont inform you of said complaint, nothing apparently.
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baddog

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#32

09-08-2009, 08:43 AM

Originally posted by milkit

not only do they just have to file a complaint, but they don't ask for your side of the story, dont inform you of said complaint, nothing apparently.

To set the record straight, I don't know if you are legit or not and I don't care, I just feel that the epass policy as Michael laid it out is total bullshit.
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#33

09-08-2009, 08:44 AM

If there is proof, he isn't going to post it for obvious reasons. But he should come in here and shed some light on this subject.

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#34

09-08-2009, 08:45 AM

Originally posted by baddog

That is bullshit. You mean to tell me all I have to do is get people to file a complaint against someone and you will close their account without verifying the validity of the accusations?

So much for my thoughts of opening another account with you guys.

We don't terminate accounts based on a complaint.

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milkit

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#35

09-08-2009, 08:46 AM

Originally posted by Michael O

We don't terminate accounts based on a complaint.

so whats the rule? 3 complaints? How are complaints verified? Where did my complaints come from? How do you know they are legit complaints?

We want to know.

Obviously I wouldnt call/email/post etc If i was trying to hide something. I have been a member for years. I dont even put a ton of $$ through epass, but as far as I know I have never had any beef with anything I have dealt with other that the person I mentioned above.

Last edited by milkit; 09-08-2009, 08:47 AM.
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#36

09-08-2009, 08:47 AM

Originally posted by milkit

yes, i fail because they claim I have complaints, yet can't verify what or whom those complaints came from. because that makes total sense!

if someone files a chargeback on ccbill, you are told.

if someone files a dispute on paypal, you are told.

I can't think of any other financial situation where you are just blocked/closed with no explanation, no story, no nothing.

I will get back to you within 24 hours.

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milkit

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#37

09-08-2009, 08:48 AM

Originally posted by Michael O

I will get back to you within 24 hours.

thanks. Thats all I want is a legit reason.
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#38

09-08-2009, 08:49 AM

Originally posted by Michael O

We don't terminate accounts based on a complaint.

Please explain how it works then. This seems like the ideal thread to get this cleared up. Is the thread starter a proven scammer or not? Or was his account terminated simply on a suspicion?

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#39

09-08-2009, 08:49 AM

Originally posted by drriley

I think it would be tremendously useful for Epassporte to be publicly forthcoming with their policies and procedures related to complaints. What is the complaint filing, investigation and resolution process. If accounts are terminated based simply on a complaint, then the system is certainly open to abuse by disgruntled persons. If there is an actual formalized investigation process, then this needs to be disclosed publicly, and the results of any investigation need to be disclosed to both the complainant and the account holder who should be provided with the opportunity to offer an explanation/defence.

Having a single employee of Epassporte operate, in secret, as police, prosecutor, judge and jury, is something that should be of grave concern to anyone who uses the service.

we don't terminate account based on one comlpaint and when we receive a complaint we look into it and of cause the person complaining have to have sent funds to the person they are complaining about but if we see a pattern we will terminate an account.

What do you want us to do?
If we don't terminate accounts after receiving multiple complaints then we are at fault and when we terminate accounts after multiple we are also at fault!

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#40

09-08-2009, 08:50 AM

With that said I will be back in 7 hours since its midnight here.
If you have questions or issues you are always welcome to email me at [email protected]

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#41

09-08-2009, 08:50 AM

Well,my account was suspended once beacuse of complaint,but i got explanation from michael fast,i explain about what was that transcaction,and then my account was un suspended i even didn't lost that transcation.So this is kind a weird.
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#42

09-08-2009, 08:51 AM

Well this thread should get long...

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Michael O

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#43

09-08-2009, 08:51 AM

Originally posted by J. Falcon

Please explain how it works then. This seems like the ideal thread to get this cleared up. Is the thread starter a proven scammer or not? Or was his account terminated simply on a suspicion?

I will not post specifics on our policies other than it requires multiple complaints to get an account terminated.

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milkit

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#44

09-08-2009, 08:53 AM

Originally posted by Michael O

we don't terminate account based on one comlpaint and when we receive a complaint we look into it and of cause the person complaining have to have sent funds to the person they are complaining about but if we see a pattern we will terminate an account.

What do you want us to do?
If we don't terminate accounts after receiving multiple complaints then we are at fault and when we terminate accounts after multiple we are also at fault!

you could start by sendind an email saying "so and so" sent you money and is complaining. Just because they did in fact send the $ doesnt mean it is a legit complaint.
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milkit

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#45

09-08-2009, 08:56 AM

Originally posted by KlenTelaris

Well,my account was suspended once beacuse of complaint,but i got explanation from michael fast,i explain about what was that transcaction,and then my account was un suspended i even didn't lost that transcation.So this is kind a weird.

there are 2 types of recent activity on my account that I would personally consider suspicious.

One, i did blog writing for someone, only had half of their blogs, offered to redo the other half or send 50% refund. I ended up sending a refund but person was still unhappy. If thats a complaint, its without merit because i returned the funds.

second, in trying to refund him, I tried added 2 visa debit cards multiple times and it was declining and not verifying them over and over. I had no clue why, thought I was mistyping, etc. Then i noticed my old debit card from way back was also unverified and figured it only worked with credit cards and not debit. Again, looks a bit fishy, but nothing to ban me over.

Otherwise, I really dont know.
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#46

09-08-2009, 08:58 AM

Originally posted by Michael O

we don't terminate account based on one comlpaint and when we receive a complaint we look into it and of cause the person complaining have to have sent funds to the person they are complaining about but if we see a pattern we will terminate an account.

What do you want us to do?
If we don't terminate accounts after receiving multiple complaints then we are at fault and when we terminate accounts after multiple we are also at fault!

Well,same as epassporte send various info about payments and news,it could send info about complaint.When someone start dispute on paypal,you see about which transaction is problem,who sending complaint,comment of complainer,etc.
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milkit

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#47

09-08-2009, 09:01 AM

Originally posted by KlenTelaris

Well,same as epassporte send various info about payments and news,it could send info about complaint.When someone start dispute on paypal,you see about which transaction is problem,who sending complaint,comment of complainer,etc.

exactly.
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#48

09-08-2009, 09:03 AM

Originally posted by Michael O

We have received multiple complaints against your account and then your account is terminated.

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#49

09-08-2009, 09:07 AM

Originally posted by milkit

well that doesnt apply to me as I haven't lied about anything and they have my docs.

I was not saying YOU in general. I am saying a lot of these EPASS complaint threads end up being people who refuse to send docs and get closed, or a vary narrow group.

I do not broad stroke support EPASS and their policies either. I have had some things I did not like, and still do not like.

Originally posted by RayBonga

would make perfect sense if there were viable alternatives. As someone mentioned I would love to see some serious banks starting offering similar services... I thought mastercard was developing something a while back but never heard about it again.

I completely agree with you. However, I do not think most mainstream or financial institutions are in a rush to serve or service the online adult industry. Those that see this huge opportunity do not have the finances, or do not wanna take the risk.

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#50

09-08-2009, 09:08 AM

Originally posted by Michael O

We have received multiple complaints against your account and then your account is terminated.

Not for anything Michael, but I don't think its in your companies best interest to post details about anyone's specific account at ePassporte no matter what a toe rag they are

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