natnet down?

**Klen** · 08-25-2009, 04:18 AM

Down here,sites hosting there as well down.

**Marialovesporn** · 08-25-2009, 04:18 AM

yep, down for us here

**Princeton Cash - BANNED FOR LIFE** · 08-25-2009, 04:19 AM

down here

**marcjacob** · 08-25-2009, 04:20 AM

Is there maintenance happening? I got some ticket about it today.

**nation-x** · 08-25-2009, 04:20 AM

down here too... shit

**nation-x** · 08-25-2009, 04:21 AM

No downtime expected

Dear Valued Customer

We will be performing network maintenance on August 25, 2009 between the hours of 12:00AM and 5:00 AM EST. We do not anticipate any downtime or other issues during this window.

We appreciate your patience and should you have any questions, please feel free to contact us by either submitting a ticket at https://www.mynatnet.com or calling us at 888-4-NATNET (international: 678-247-7000)

As always, thank you for trusting NationalNet with your business

Warmest Regards,

Bill VanVorst
President
NationalNet Inc

**marcjacob** · 08-25-2009, 04:21 AM

Hope it's not long...

**marcjacob** · 08-25-2009, 04:24 AM

Note to self for future use: write down their phone number!!!!!

**Iron Fist** · 08-25-2009, 04:25 AM

Man, a lot of downtime for this host... always a thread every couple weeks it seems...

**nation-x** · 08-25-2009, 04:27 AM

Originally posted by sharphead

Man, a lot of downtime for this host... always a thread every couple weeks it seems...

Well... in fairness they just moved and are probably still working out infrastructure issues. Downtime isn't typically a problem we have experienced before the move.

**LBBV** · 08-25-2009, 04:28 AM

Originally posted by nation-x

Dear Valued Customer

We will be performing network maintenance on August 25, 2009 between the hours of 12:00AM and 5:00 AM EST. We do not anticipate any downtime or other issues during this window.

We appreciate your patience and should you have any questions, please feel free to contact us by either submitting a ticket at https://www.mynatnet.com or calling us at 888-4-NATNET (international: 678-247-7000)

As always, thank you for trusting NationalNet with your business

Warmest Regards,

Bill VanVorst
President
NationalNet Inc

Yes, we were doing maintenance and while we didn't expect any downtime, something happened with the router code upgrade. We're rolling it back and should be up very soon.

Our apologies for the issue and we'll keep you posted.

Thanks

Bill

**Abracadabra_nl** · 08-25-2009, 04:30 AM

And down for me as well

**Thomas007** · 08-25-2009, 04:37 AM

That roll back takes a long time.

How long time does it take to write a firmware on a router?

**marcjacob** · 08-25-2009, 04:38 AM

Bill do we have any idea how long the roll back will be? Is it a long job or not too long?

**Ditosta** · 08-25-2009, 04:38 AM

Yessir!!!

**Marialovesporn** · 08-25-2009, 04:38 AM

back in business ;-)

**Thomas007** · 08-25-2009, 04:39 AM

They are up again now.

**scubadiver626** · 08-25-2009, 04:58 AM

down again... Bill, how about some relief for the sales damages on all your clients?

It's only fair to give back when not providing as expected. Lots of hiccups since the move.

**nolongerexists** · 08-25-2009, 05:01 AM

Yea, up and down from my place.
I thought times with getting 'host down' email alerts would be over after the DC move ;)

**Barpimp02** · 08-25-2009, 05:06 AM

All my sites are still down here

**Barpimp02** · 08-25-2009, 06:32 AM

Sites appear to be back up

**SweetT** · 08-25-2009, 07:10 AM

Thanks for your patience everyone....I can tell you that this is trying my own patience but I know that all of this work will pay off for the long term of NationalNet and our customers.

We still have a very tiny section of the network that is having some intermittent packet loss but our engineers are on the job and should have that totally rectified in just a bit. As with any major upgrades you can usually expect a bump or three that is why we make sure to always send out a maintenance notification even if we don't anticipate any downtime....just in case.

The good news is that we are almost done with the upgrades so in the coming days all of this will be a distant memory and the new facilities and infrastructure will be quietly working for our customers for years to come.

Thanks, again, for your continued support.

--T

natnet down?

natnet down?

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