03-01-2021, 02:33 PM
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Jägermeister Test Pilot
Industry Role:
Join Date: Dec 2001
Location: NORCAL
Posts: 74,930
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Quote:
Originally Posted by Ferus
That said, I am sure Brad probaly would help beaner, if the approach was more like;
Dear Brad, I know it's weekend and all, but I am using one of your resellers, and it seems he don't have the skillset or interest to help me out. It might be because I have purchased a lower service-level and the SLA don't give me the right to demand his help - I dont know, but now I am stuck.
Since you know the infrastructure better, could you maybe help me out or give me some pointers?
*Beaner goes on and explain in details what the problem is, so Brad don't have to wait to get a detailed explanation*
Best regards, Beaner
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There is a proper way to handle things, and then people who are assholes.
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“The choice is no longer between right or left. The choice is between normal and crazy.”
- Sarah Huckabee Sanders
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