Quote:
Originally Posted by MaDalton
So here are my 2 cents on this:
I had a small account at Naked Hosting which was NatNet and therefore also ended up at TTS
I had 2 issues since the take over which were not that life threatening (since i also don't have anything really important on that account) but which would have been completely avoidable with better planning and proactive communication.
But I cannot complain about the speed of service, the issues were resolved quickly (once I figured out what they were).
And I know Omar for at least 10+ years, worked with him, and only know him as nice and helpful. So personally I'd give him the benefit of doubt and hope he's only told to enforce company policy.
That being said: my main hosting I have at Techiemedia and Mojo Host - in the case of Techiemedia for 13 years now or so. Without any contract. Both hosts I could leave anytime if I wanted to - if they gave me a reason. But they don't.
And I do believe Tony had the same policy as long as he was still the owner of NatNet.
And Omar, when you read this: I strongly suggest rethinking the strategy of retaining customers.
Good service helps - locking people into contracts does not.
|
Thank you MaDalton! I appreciate your kind words, and thank you for taking the time to bring some reasoning to the table. Yes I agree there are something's that could have been handled better, but I will say it again. I work for this company I don't own it. That being said I have to go by what my superiors want done....
As would anyone at any job...
I personally hate having these conversations as it's never a good one to have.... on top of that. It wasn't TSS that made these customers sign a NN contract. We bought it, so yes we have to enforce. Wouldn't anyone that bought anything? That being said. I rather have conversations of moving forward getting customers into brand new technology instead bare metal servers that old and antiquated. I rather be talking about our cloud our hybrid cloud and how we stack up against AWS pricing and give them a run for their money on it.... On EVERY quote, but you don't hear us pounding our chest to that.... Oh did I mention while being agnostic?