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So far all the reset issues have been caused by different email addresses that were logged in CCbill. That's why password resets aren't happening most of the time: they are going to invalid email addresses and bouncing.
Another issue I noticed is the some people are logging in to CCbill using the account number and some via a username: try both if one isn't working.
If you are still unable to access still I'm happy to do it for you manually at office at femjoy dot com, but please note that I'm only generally available during normal business hours (M-F 9-5 EST). i promise to get back to you ASAP if you write and ask for a reset.
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