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What we are doing
In light of this new evidence, we immediately expanded our investigation efforts, working closely with several leading security firms to determine the scope of the incident.
Second, we are devoting all resources necessary to accelerate the ongoing security enhancements to our systems. We are working diligently to protect your privacy, including:
Email notification. We began sending emails on a rolling basis on February 15, 2019 to affected customers.
Password reset. Since February 15, we started expiring the passwords of customers’ accounts. We recommend that you set a new password
, and change it on any other service using the same credentials (email and password).
Law enforcement. We have reported this incident to law enforcement authorities and will continue to support their investigation.
Data protection authorities. We are notifying the applicable regulatory authorities of this matter.
Monitoring. We are taking additional measures to monitor any suspicious activity relating to our customers’ accounts.
Third, we have also established a dedicated support team to answer your questions 7 days a week. If you have questions about this incident, reply to this email. You can also contact our designated DPO, Yaki Oliel For other support issues, contact support We may experience high volume initially, and appreciate your patience.
What you can do
Cyber crime is a growing threat that affects billions of people worldwide and presents a daily battle for companies, across all industries. Below are some additional steps you can take to protect your privacy online:
Be vigilant against third parties attempting to gather information by deception (commonly known as "phishing
"), such as suspicious emails or links to fake websites.
Use strong passwords and do not use the same passwords for multiple accounts (for best practices about creating secure passwords, click here).
Make a habit of reviewing your accounts for suspicious activities from time to time.
If you believe you are the victim of identity theft or that your personal data has been misused, immediately contact your national data protection authority or local law enforcement.
If you are a resident of the United States: given the applicable regulations that apply in each state, click here to learn more about actions you can take.
We will continue to update everyone as our investigation progresses in this blog post
,and address commonly asked questions in our dedicated FAQ
I want to personally apologize for the distress this news may cause, and thank you for your continued support and understanding during these trying times. Your loyalty is truly appreciated, and we will work harder than ever to keep it.
Sincerely,
Nimi
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