Paxum is not dead. Unfortunately this decision was out of our control regarding Russia, Ukraine and Belarus cards. Only Paxum card transactions in these countries are affected, our other withdrawal methods are working fine for these regions, and Paxum cards are working fine everywhere else.
Please see our statement below:
We regret to inform you that, as of Tuesday (2018-12-18), we were notified, by our temporary card processor, Trucash, that FIS decided to block Trucash-issued Paxum cards in your area. This decision was made by FIS due to certain OFAC sanctions in Russian Federation, Ukraine and Belarus, and regretfully Paxum was given no notice or choice in the matter.
For the moment, you can continue to use the Paxum card in any other country and at any POS terminal that's located outside the previously mentioned countries. If you want to have the funds returned to your Paxum Current USD account, please contact the processor (by sending an email to
[email protected]) and ask them to process your transfer request. As an estimate, we were told that it will take around one week for them to process this request and for the funds to be available in your Paxum Current USD account.
If you chose to have the funds returned to the Current USD account, you will be able to withdraw them through any of the other available methods (WIRE, to your bank account, and/or to one of your External Debit or Credit MasterCard). We're also looking into additional withdrawal options for clients in your area, as an urgent priority, and we hope to have them available soon.
Regarding the annual fee, since you can no longer properly use the card, we will reverse part of it to your account. To be more exact, we will return the amount associated with the number of months you couldn't properly use the card.
Please accept our apologies for the inconvenience caused and please don't hesitate to contact us, should you require any assistance.
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