----------- ticky
"Your account was moved to one of our holding servers.
It looks like there was a problem transferring and setting up
the mysql users on the new server."
We will get the correct information pulled from your old server
and setup on the holding server."
-----------
Holding server was perfect timing... "Are you a Dork, Geek or a Nerd?" Neither I guess
All sites were 100% down without MYSQL running correctly, made a support ticket, trusting your support team would simply fix a MySQL database user(s) error on your end. I was just about out the door(literally) for my long awaited 6-7 day vacation.
I contacted you by e-mail & icq to get a quick helping hand, but found out you were on vacation as well. Np
I explained to support the situation by ticket that I was leaving & that I would have no internet access, please get the sites back up soon.
----------- dicky
"The MySQL users on the holding server have been recreated for you. If you see any issues with the MySQL access per db user, please let us know."
-----------
The above was a ticket response that was sent on the same day I had already left for vacation. They couldn't test just one site to see if it was up?
all my sites were down for 6 days while I was away w/no internet access(reason I went
)
I return from vacation, made another ticket, 85% problem was fixed in 4 minutes, I fixed the rest in a few minutes. Damage was already done, my opinion, terrible support!
"Your account was moved to one of our holding servers.
It looks like there was a problem transferring and setting up
the mysql users on the new server."
We will get the correct information pulled from your old server
and setup on the holding server."
-----------
Holding server was perfect timing... "Are you a Dork, Geek or a Nerd?" Neither I guess
All sites were 100% down without MYSQL running correctly, made a support ticket, trusting your support team would simply fix a MySQL database user(s) error on your end. I was just about out the door(literally) for my long awaited 6-7 day vacation.
I contacted you by e-mail & icq to get a quick helping hand, but found out you were on vacation as well. Np
I explained to support the situation by ticket that I was leaving & that I would have no internet access, please get the sites back up soon.----------- dicky
"The MySQL users on the holding server have been recreated for you. If you see any issues with the MySQL access per db user, please let us know."
-----------
The above was a ticket response that was sent on the same day I had already left for vacation. They couldn't test just one site to see if it was up?
all my sites were down for 6 days while I was away w/no internet access(reason I went
)I return from vacation, made another ticket, 85% problem was fixed in 4 minutes, I fixed the rest in a few minutes. Damage was already done, my opinion, terrible support!
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