Hosting Question - What Would You Do? - GoFuckYourself.com - Adult Webmaster Forum

X

candyflip

Carpe Visio

Join Date: Jul 2002

Posts: 43073
Share

Post
#1

Hosting Question - What Would You Do?

03-30-2009, 09:08 AM

After more than a year on your box, you realize that you haven't been on the the right box and have pretty much been paying double for lesser hardware than you had initially signed up for. Proper hardware was not available at the time and we were too be moved once it was delivered. Seems this might have fallen through the cracks.

While I'm pretty sure it's just a mix up and not anything to be pissed off about, what sort of compensation would you be looking for if you were in this position?

Spend you some brain.
Email Me
Tags: None
Sly

Let's do some business!

Join Date: Sep 2004

Posts: 31379
Share

Post
#2

03-30-2009, 09:11 AM

Was your payment higher specifically because of the hardware? If it was, then you should get that money back. If it wasn't, you really didn't lose anything unless the inferior hardware impacted your business somehow... which I'm sure you would have already noticed. In that case, a free month or some sort of free upgrade would be appropriate.

Vacares - Web Hosting, Domains, O365, Security & More - Paxum and BTC Accepted

Windows VPS now available
Great for TSS, Nifty Stats, remote work, virtual assistants, etc.
Click here for more details.
Comment
candyflip

Carpe Visio

Join Date: Jul 2002

Posts: 43073
Share

Post
#3

03-30-2009, 09:17 AM

Originally posted by Sly

Was your payment higher specifically because of the hardware? If it was, then you should get that money back. If it wasn't, you really didn't lose anything unless the inferior hardware impacted your business somehow... which I'm sure you would have already noticed. In that case, a free month or some sort of free upgrade would be appropriate.

I am paying for a Quad core and it looks like I am on a Dual core. This has been the case for the past 15 months.

Spend you some brain.
Email Me
Comment
baddog

So Fucking Banned

Join Date: Apr 2001

Posts: 107089
Share

Post
#4

03-30-2009, 09:19 AM

Originally posted by candyflip

I am paying for a Quad core and it looks like I am on a Dual core. This has been the case for the past 15 months.

Actually, it could just be a setting that makes it appear that is is dual and not quad.
Comment
Flow

Confirmed User

Join Date: Aug 2002

Posts: 518
Share

Post
#5

03-30-2009, 09:19 AM

Ask for a refund (or credit on your account to avoid them getting a charge back).
Comment
candyflip

Carpe Visio

Join Date: Jul 2002

Posts: 43073
Share

Post
#6

03-30-2009, 09:21 AM

Originally posted by baddog

Actually, it could just be a setting that makes it appear that is is dual and not quad.

A support tech from the company has verified this. We aren't on the sever we are paying for.

As I mentioned, when I was setup the proper hardware wasn't available and was being shipped in. So I was set up on another box and told I would be moved when the box arrived.

It's more than likely just a mix up. I just don't know where to begin with regards to compensation.

Spend you some brain.
Email Me
Comment
Killswitch - BANNED FOR LIFE
Share

Post
#7

03-30-2009, 09:32 AM

Request that you get compensated for the difference that you paid for the last 15 months. It's their fault not yours. Be polite and I'm sure they will do whatever they have to.

Good luck.
Comment
SweetT

Shank-A-Potamus

Join Date: Jan 2002

Posts: 1756
Share

Post
#8

03-30-2009, 10:14 AM

Has your server been doing a good job for you for the past year? I am not saying what the hosting company did was right, but if you are happy with everything else about the company and you now realize that you only needed a Dual Core, why not just ask them to leave you on the same server with a SUPER sweet price from here on out? It would be a win-win situation. The hosting company does not have to spend money on a box that you really don't need....and you get a super duper low price from now on and dont have to worry about migrating to a new server.

Just a thought....I know that hosting companies make mistakes but it sounds like there was not a real negative impact on your business and it sounds like you are happy with them in every other aspect....so why not offer something to them that will be easy on them and will save you money forever?

I hope it all works out for you either way!

--T
Comment
candyflip

Carpe Visio

Join Date: Jul 2002

Posts: 43073
Share

Post
#9

03-30-2009, 10:21 AM

Originally posted by SweetT

Has your server been doing a good job for you for the past year? I am not saying what the hosting company did was right, but if you are happy with everything else about the company and you now realize that you only needed a Dual Core, why not just ask them to leave you on the same server with a SUPER sweet price from here on out? It would be a win-win situation. The hosting company does not have to spend money on a box that you really don't need....and you get a super duper low price from now on and dont have to worry about migrating to a new server.

Just a thought....I know that hosting companies make mistakes but it sounds like there was not a real negative impact on your business and it sounds like you are happy with them in every other aspect....so why not offer something to them that will be easy on them and will save you money forever?

I hope it all works out for you either way!

--T

The server does work for our purposes just fine. I have no problem staying on this machine and getting a discounted rate for the next year or so, if that's the case.

Shouldn't they be the ones making the offer to compensate me? I know I'm asking for suggestions, but am I wrong for thinking that they should be trying to make this right? Mistake or not.

Last edited by candyflip; 03-30-2009, 10:22 AM.

Spend you some brain.
Email Me
Comment
SweetT

Shank-A-Potamus

Join Date: Jan 2002

Posts: 1756
Share

Post
#10

03-30-2009, 10:29 AM

Originally posted by candyflip

The server does work for our purposes just fine. I have no problem staying on this machine and getting a discounted rate for the next year or so, if that's the case.

Shouldn't they be the ones making the offer to compensate me? I know I'm asking for suggestions, but am I wrong for thinking that they should be trying to make this right? Mistake or not.

Personally, I do not think that it is too much to ask....I would feel the same way if I were you.....but I also understand how most business people think. Especially in tough times, they are probably going to leave it to you to complain that you feel slighted and then they will look at what they have to do to make you happy. Is it right? I don't know, but it is probably just the way its going to be.

Hope I am at least a little bit of help ;)

--T

Last edited by SweetT; 03-30-2009, 10:30 AM.
Comment
webair

Confirmed User

Join Date: Feb 2002

Posts: 8531
Share

Post
#11

03-30-2009, 10:35 AM

Originally posted by baddog

Actually, it could just be a setting that makes it appear that is is dual and not quad.

Most likely this is the case unless there was a mixup. I would suggest you contact support and tell them you are contemplating upgrading. Ask them what the specs on the box are just to be sure.

If you like, I can have one of our techs log in and see what it is as well. LMK

Last edited by webair; 03-30-2009, 10:37 AM.

~ Webair Dedicated Cloud Servers™ ~ WEBAIR VSYS™ Virtual Hosting Platform ~ Superior CDN Network ~
~ Managed Dedicated hosting Specialists ~ DISCOUNT DOMAIN NAMES! ~ WEBAIR FUSION IO MANAGED CLOUD SERVERS! ~

ICQ: 243116321 - TWITTER - @WEBAIRINC - E-Mail: [email protected]
Comment
riscphree

Confirmed User

Join Date: Jul 2006

Posts: 103
Share

Post
#12

03-30-2009, 10:43 AM

Why did it take 15 months for you guys to notice this?

Gotta check your stuff when you buy it! I had a similar situation with a dedicated box. I had ordered an 80gb, I received a 40gb. Gotta get that stuff resolved asap.

Need some help? PHP, SQL, JS, jQuery, Server Admin

http://riscit.info

TrafficLions ask for GFY special

Real SEO Traffic ask for GFY special

ICQ: 168-518-402
AIM: riscphree
Skype: riscphree
email: riscphree at gmail dot com
Comment
candyflip

Carpe Visio

Join Date: Jul 2002

Posts: 43073
Share

Post
#13

03-30-2009, 11:58 AM

Originally posted by riscphree

Why did it take 15 months for you guys to notice this?

Gotta check your stuff when you buy it! I had a similar situation with a dedicated box. I had ordered an 80gb, I received a 40gb. Gotta get that stuff resolved asap.

Don't think we're not feeling a bit foolish ourselves here. I just assumed they did what they said they were going to do.

I'm not upset at anyone. They go out of their way on the support end of things. I'm not a customer who's going anywhere. Due to the initial setup and switch, it's possible the was a mix up. I'm just looking for some feedback on fair compensation if what it looks like happened actually did happen.

Spend you some brain.
Email Me
Comment
Ambergirl

Confirmed User

Join Date: Oct 2001

Posts: 1269
Share

Post
#14

03-30-2009, 12:30 PM

Candyflip, your hosting is too important to pussy-foot around with a company that hasn't done right by you. How can you trust them now and believe that they will not have an oversight in the future too?

I don't know what hosting company you are having these issues with. But my personal advice is to MOVE TO NATIONAL NET (Sweet T's hosting co.)! I've been hosting with Nat Net for many many moons (10 years or so now) and I HIGHLY recommend them in every aspect! Pricing is great, connection speeds are superior, support is Second-To-None, and my sites are never down.

You can already see the level of support you get when you're not even a customer from Sweet T.

And no, I don't work for National Net, I just host with them and always will!!

Best of luck to you.

Adult Business Consultant since 1995
Comment
candyflip

Carpe Visio

Join Date: Jul 2002

Posts: 43073
Share

Post
#15

03-30-2009, 01:36 PM

I'm sure they appreciate the glowing recommendation, as I do their feedback.

I'm just looking for some thoughts and opinions, not a new host.

Spend you some brain.
Email Me
Comment
Bored

Confirmed User

Join Date: Feb 2002

Posts: 1011
Share

Post
#16

03-30-2009, 01:42 PM

I would ask for the correct price if you are going to continue using the current hardware.

Some might say that its just as much your fault for not following up, so getting money back for the last year might be more of a headache than its worth.

If you are happy with the service, I would politely tell them about it and get it fixed. You might be saving them more headaches than just your account (perhaps a bug in software)

If Satan Wore a Hairpeice, there would be HELL TOUPEE!!
HTML Porn
pbbc fo li
Comment
candyflip

Carpe Visio

Join Date: Jul 2002

Posts: 43073
Share

Post
#17

03-30-2009, 01:48 PM

Originally posted by Bored

I would ask for the correct price if you are going to continue using the current hardware.

Some might say that its just as much your fault for not following up, so getting money back for the last year might be more of a headache than its worth.

If you are happy with the service, I would politely tell them about it and get it fixed. You might be saving them more headaches than just your account (perhaps a bug in software)

I'm not trying to get any money back. I've already taken my deductions.

A credit and price adjustment for sticking with the lower spec'd server would be a nice start.

Spend you some brain.
Email Me
Comment
CyberHustler

Masterbaiter

Join Date: Feb 2006

Posts: 28788
Share

Post
#18

03-30-2009, 01:54 PM

“If you can convince the lowest white man he’s better than the best colored man, he won’t notice you’re picking his pocket. Hell, give him somebody to look down on, and he’ll empty his pockets for you.”
Comment
SweetT

Shank-A-Potamus

Join Date: Jan 2002

Posts: 1756
Share

Post
#19

03-30-2009, 05:03 PM

Originally posted by candyflip

I'm sure they appreciate the glowing recommendation, as I do their feedback.

I'm just looking for some thoughts and opinions, not a new host.

I agree with you 100%. As much as I appreciate Amber's recommendation (she knows how much I love her) I always tell people that if you are happy with your current host YOU SHOULD STAY THERE. Moving hosts is not something that I press upon people. From my first post in this thread I have gotten the feeling that you were happy with everything other than this one inadvertent mistake, so I have tried to offer you options on how to make things better with your current host, as opposed to taking the opportunity to try to convince you to leave.

I *TRULY* hope that you are able to work things out with your current host.

--T
Comment
candyflip

Carpe Visio

Join Date: Jul 2002

Posts: 43073
Share

Post
#20

04-01-2009, 11:16 AM

No resolution as of yet.

Was told they were looking into it and I haven't heard back in over 48 hours.

Spend you some brain.
Email Me
Comment
AdultSoftwareSolutions

Confirmed User

Join Date: Mar 2009

Posts: 193
Share

Post
#21

04-01-2009, 01:03 PM

Is this Linux?

"cat /proc/cpuinfo"

Paste the results here. Sometimes it is hard to tell what is what.

Adult Software Solutions (ICQ 559884738)
PHP, MySQL, Flash, Actionscript, Java, Wowza, CMS, Tube, VOD, CRM, Dating, Social Networks, Paysites, TGPs, Directories and more.
If you can think it I can build it.
Comment
LiveDose

Show Yer Tits!

Join Date: Feb 2002

Posts: 25792
Share

Post
#22

04-01-2009, 01:26 PM

Something should be done to make you happy and feel like they are being sincere...

Scammer Alert: acer19 acer [email protected] [email protected] Money stolen using PayPal
Comment

Previous template Next

Working...