WTF: Dell.com my order with them for laptops was too big.....

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  • notime
    Confirmed User
    • Jun 2003
    • 8027
    #1

    WTF: Dell.com my order with them for laptops was too big.....

    Ok, so I order 10 cheap laptops I need for copying many dvds on some orders we have.
    Ordered on dell.com I choose bank wire in advance.
    Confirmation comes in by email.
    I wire the money (urgent swift because I am in a hurry) 10 mins. later and see the money leaving my account 3 hours later.
    12 hours later I get an email my order is cancelled BECAUSE I ORDERED 10 LAPTOPS.
    They tell me to ORDER 5 LAPTOPS AND MAKE 2 DIFFERENT ORDERS.....WTF??? . How can a client order too much if he already fucking paid in advance.

    Here's the email they send me:

    Dear Customer,

    We have cancelled your Dell Order NLXXXX-XXXX-XXXX
    as the quantity is more than 10 laptops please please place 2 orders for 5 laptops .

    To place a new order please go to www.dell.com

    Thanks,

    Dell

    -----------------

    I just don't get it
    Imagine going to a bakery an order 2 white bread, and they say no: 1 only, go outside, get back in line for the second bread
    Tags: None
    • DrChango
      Confirmed User
      • Dec 2008
      • 938
      #2
      don't get me started on Dell...I've had more trouble over the years with them than you would believe (like the time I was on the phone with tech support when my power-supply was smoking and they kept asking me to make sure it was plugged into the wall!)
      Jacob Stiver
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        Comment

        • notime
          Confirmed User
          • Jun 2003
          • 8027
          #3
          Originally posted by DrChango
          don't get me started on Dell...I've had more trouble over the years with them than you would believe (like the time I was on the phone with tech support when my power-supply was smoking and they kept asking me to make sure it was plugged into the wall!)
          LOL that's funny.
          hehe

            Comment

            • Sosa
              In Tushy Land
              • Oct 2002
              • 40149
              #4
              Just ordered a server from them last week. Had 3-5 day shipping and it was here in two days. Very surprised

                Comment

                • dyna mo
                  just a fucking jerk
                  • Dec 2008
                  • 68184
                  #5
                  i'm sure they promptly returned your wire transfer.

                    Comment

                    • Tom_PM
                      Porn Meister
                      • Feb 2005
                      • 16443
                      #6
                      Was the total over 10 grand? maybe that was why.
                      43-922-863 Shut up and play your guitar.

                        Comment

                        • JamesK
                          hi
                          • Jun 2002
                          • 16731
                          #7
                          Originally posted by dyna mo
                          i'm sure they promptly returned your wire transfer.
                          don't you have to pay fees even if you get it back?
                          M3Server - NATS Hosting

                            Comment

                            • Deej
                              I make pixels work
                              • Jun 2005
                              • 24386
                              #8
                              Originally posted by DrChango
                              don't get me started on Dell...I've had more trouble over the years with them than you would believe (like the time I was on the phone with tech support when my power-supply was smoking and they kept asking me to make sure it was plugged into the wall!)
                              no offense, but why in the fuck would you have it plugged in if it were smoking?

                              or was this after you had unplugged it, it kept smoking?

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                                • notime
                                  Confirmed User
                                  • Jun 2003
                                  • 8027
                                  #9
                                  Originally posted by PR_Tom
                                  Was the total over 10 grand? maybe that was why.
                                  the laptops were 269 euro each + shipping
                                  so that's not it

                                    Comment

                                    • notime
                                      Confirmed User
                                      • Jun 2003
                                      • 8027
                                      #10
                                      Originally posted by dyna mo
                                      i'm sure they promptly returned your wire transfer.
                                      I hope so, if not, I just want the 10 laptops I paid for.
                                      why 2 x 5 max order and not 1 x 10 ? I did not ask for credit, I am not paying with CC, they have supplied me before, I just don't get it

                                        Comment

                                        • aniloscash
                                          Confirmed User
                                          • Oct 2008
                                          • 1161
                                          #11
                                          I doubt I'll ever buy a dell again
                                          Got Milf Traffic Contact Me ICQ 473236446
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                                            Comment

                                            • notime
                                              Confirmed User
                                              • Jun 2003
                                              • 8027
                                              #12
                                              I am not unhappy with their service, quality, products or deliveries. That's not the question here.

                                              I order 10 pc's, pay in advance and then they mail me (after I paid) I need to order it again in 2 orders of 5 AFTER I've paid in advance by bank. And they don't give me a reason why.
                                              I am still missing the point (..burocracy..)
                                              Last edited by notime; 02-27-2009, 01:53 PM.

                                                Comment

                                                • rowan
                                                  Too lazy to set a custom title
                                                  • Mar 2002
                                                  • 17393
                                                  #13
                                                  You're going to sit 10 laptops on a table to copy DVDs? Why didn't you just build (or buy) a monster tower with a bunch of DVD writer drives?

                                                    Comment

                                                    • Belinda
                                                      NubilesCash.com Manager
                                                      • Jul 2005
                                                      • 4365
                                                      #14
                                                      can you order 11? I need a new one!
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                                                        • notime
                                                          Confirmed User
                                                          • Jun 2003
                                                          • 8027
                                                          #15
                                                          Originally posted by rowan
                                                          You're going to sit 10 laptops on a table to copy DVDs? Why didn't you just build (or buy) a monster tower with a bunch of DVD writer drives?
                                                          Copy to external HD's for this project AND make copies on a raid 6 filer while we are at it.
                                                          Towers we already have 6 of them, but that is not why the LT are needed

                                                            Comment

                                                            • notime
                                                              Confirmed User
                                                              • Jun 2003
                                                              • 8027
                                                              #16
                                                              Originally posted by Belinda
                                                              can you order 11? I need a new one!

                                                                Comment

                                                                • notime
                                                                  Confirmed User
                                                                  • Jun 2003
                                                                  • 8027
                                                                  #17
                                                                  Zoubid@ Zerkt0uni
                                                                  Dell - SMB Order Management
                                                                  Phone 0844-444-3XXX U.K
                                                                  1850-628-XXX I.E

                                                                  Did the Dell guy google my bizz ?

                                                                    Comment

                                                                    • MandyBlake
                                                                      The one and only!
                                                                      • Nov 2002
                                                                      • 17761
                                                                      #18
                                                                      that makes no sense.
                                                                      Mandy's Playhouse
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                                                                        • riddler
                                                                          Confirmed User
                                                                          • Oct 2004
                                                                          • 3726
                                                                          #19
                                                                          why would you order laptops instead of a rack of servers?

                                                                            Comment

                                                                            • directfiesta
                                                                              Too lazy to set a custom title
                                                                              • Oct 2002
                                                                              • 30187
                                                                              #20
                                                                              Originally posted by rowan
                                                                              You're going to sit 10 laptops on a table to copy DVDs? Why didn't you just build (or buy) a monster tower with a bunch of DVD writer drives?
                                                                              a duplicator :



                                                                              Stand alone ... works great..
                                                                              I know that Asspimple is stoopid ... As he says, it is a FACT !

                                                                              But I can't figure out how he can breathe or type , at the same time ....

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                                                                                • Spunky
                                                                                  I need a beer
                                                                                  • Jun 2002
                                                                                  • 133978
                                                                                  #21
                                                                                  Duplicators are arousing

                                                                                    Comment

                                                                                    • tony299
                                                                                      lurker
                                                                                      • Aug 2002
                                                                                      • 57021
                                                                                      #22
                                                                                      thats crazy

                                                                                        Comment

                                                                                        • Loch
                                                                                          Confirmed User
                                                                                          • Feb 2002
                                                                                          • 7674
                                                                                          #23
                                                                                          my question would be why on earth you would use laptops to copy dvd's lol, does not make sense man

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                                                                                            • notime
                                                                                              Confirmed User
                                                                                              • Jun 2003
                                                                                              • 8027
                                                                                              #24
                                                                                              Originally posted by riddler
                                                                                              why would you order laptops instead of a rack of servers?
                                                                                              Originally posted by directfiesta
                                                                                              a duplicator :



                                                                                              Stand alone ... works great..
                                                                                              Originally posted by Loch
                                                                                              my question would be why on earth you would use laptops to copy dvd's lol, does not make sense man
                                                                                              I need 10.000 dvds copied to local raid 6 filers. Replicators just copy to another dvd.

                                                                                                Comment

                                                                                                • rowan
                                                                                                  Too lazy to set a custom title
                                                                                                  • Mar 2002
                                                                                                  • 17393
                                                                                                  #25
                                                                                                  Originally posted by notime
                                                                                                  I need 10.000 dvds copied to local raid 6 filers. Replicators just copy to another dvd.
                                                                                                  Do you think a laptop drive will be capable of ripping 1,000 DVDs in quick succession? You might find yourself calling Dell for warranty service soon.

                                                                                                  Why not just use one or two monster machines with multiple drives rather than 10 laptops? I still don't get it.

                                                                                                    Comment

                                                                                                    • HorseShit
                                                                                                      Too lazy to set a custom title
                                                                                                      • Dec 2004
                                                                                                      • 17513
                                                                                                      #26
                                                                                                      that must be a Dell Europe thing because I've been through many orders of 40+ computers and laptops at once

                                                                                                        Comment

                                                                                                        • hjnet
                                                                                                          Confirmed User
                                                                                                          • May 2002
                                                                                                          • 3815
                                                                                                          #27
                                                                                                          The last time I've ordered a DELL they've charged a $140 delivery fee for that package, maybe they want to charge that twice to you

                                                                                                            Comment

                                                                                                            • who
                                                                                                              So Fucking Banned
                                                                                                              • Aug 2003
                                                                                                              • 19593
                                                                                                              #28
                                                                                                              Originally posted by hjnet
                                                                                                              The last time I've ordered a DELL they've charged a $140 delivery fee for that package, maybe they want to charge that twice to you
                                                                                                              Exactemant

                                                                                                                Comment

                                                                                                                • notime
                                                                                                                  Confirmed User
                                                                                                                  • Jun 2003
                                                                                                                  • 8027
                                                                                                                  #29
                                                                                                                  Originally posted by rowan
                                                                                                                  Do you think a laptop drive will be capable of ripping 1,000 DVDs in quick succession? You might find yourself calling Dell for warranty service soon.

                                                                                                                  Why not just use one or two monster machines with multiple drives rather than 10 laptops? I still don't get it.
                                                                                                                  Once the job is done, I sell off the laptops at the same price I got them for. The monster machines are hard to sell later I guess.
                                                                                                                  But you suggestion was correct

                                                                                                                    Comment

                                                                                                                    • notime
                                                                                                                      Confirmed User
                                                                                                                      • Jun 2003
                                                                                                                      • 8027
                                                                                                                      #30
                                                                                                                      Almost 4 days later. No refunds yet. No email reply yet on my 2 emails. No laptops yet.

                                                                                                                        Comment

                                                                                                                        • eroticsexxx
                                                                                                                          Confirmed User
                                                                                                                          • Aug 2006
                                                                                                                          • 3133
                                                                                                                          #31
                                                                                                                          Originally posted by notime
                                                                                                                          Almost 4 days later. No refunds yet. No email reply yet on my 2 emails. No laptops yet.
                                                                                                                          Call them ASAP.

                                                                                                                          Get connected with the Dell business/corporate division and have them set up an account for you.

                                                                                                                          Don't deal with regular customer service or you will get jerked around. Let them know that you are a corporate client and not a random dell purchaser.

                                                                                                                          They'll assign a dedicated representative to you as well, btw

                                                                                                                            Comment

                                                                                                                            • pornguy
                                                                                                                              Too lazy to set a custom title
                                                                                                                              • Mar 2003
                                                                                                                              • 62910
                                                                                                                              #32
                                                                                                                              I had an issue with Dell when I ordered this laptop. I ordered it with the 2 harddrives that they offer on the build your own thing. They sent it with 1 and then tell me that model does not come with 2 drives. But they charged me for the second drive. So after about 4 calls, I finally got a supervisor to walk trhough the build the same way I did, and sure enough their own system offers the computer with two drives and charges you for the second. But the laptop machine box wont hold a second drive.

                                                                                                                              They did not want to refund the 150 so they sent me an external drive.
                                                                                                                              PornGuy skype me pornguy_epic

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                                                                                                                                • notime
                                                                                                                                  Confirmed User
                                                                                                                                  • Jun 2003
                                                                                                                                  • 8027
                                                                                                                                  #33
                                                                                                                                  Originally posted by eroticsexxx
                                                                                                                                  Call them ASAP.

                                                                                                                                  Get connected with the Dell business/corporate division and have them set up an account for you.

                                                                                                                                  Don't deal with regular customer service or you will get jerked around. Let them know that you are a corporate client and not a random dell purchaser.

                                                                                                                                  They'll assign a dedicated representative to you as well, btw
                                                                                                                                  They are mine tomorrow when I get back from the dentist in the morning
                                                                                                                                  Everybody know it's getting harder to get sales AND get paid. I gave them both in advance and I will let them know for sure I won't take any bullshit for an answer. I am always really decent and understanding till somebody pulls some crappy injustice on me

                                                                                                                                    Comment

                                                                                                                                    • »Rob Content«
                                                                                                                                      Confirmed User
                                                                                                                                      • Dec 2006
                                                                                                                                      • 4348
                                                                                                                                      #34
                                                                                                                                      Originally posted by notime
                                                                                                                                      Almost 4 days later. No refunds yet. No email reply yet on my 2 emails. No laptops yet.
                                                                                                                                      The second they sent me an e mail saying the order was canceled I'd have called them and stayed on the phone until I was assured I was sent the money back.

                                                                                                                                      Not wait 4-5 days and hope for the best.


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                                                                                                                                        • KillerK
                                                                                                                                          Confirmed User
                                                                                                                                          • May 2008
                                                                                                                                          • 3406
                                                                                                                                          #35
                                                                                                                                          Maybe he needs to run dvdshrink and he is copying protected dvds, thats why a tower won't work. Unless you were making copies of the same dvd.

                                                                                                                                            Comment

                                                                                                                                            • notime
                                                                                                                                              Confirmed User
                                                                                                                                              • Jun 2003
                                                                                                                                              • 8027
                                                                                                                                              #36
                                                                                                                                              Originally posted by »Rob Content«
                                                                                                                                              The second they sent me an e mail saying the order was canceled I'd have called them and stayed on the phone until I was assured I was sent the money back.

                                                                                                                                              Not wait 4-5 days and hope for the best.

                                                                                                                                              Not to worry
                                                                                                                                              I'll just give them a few days to see if they mean well before I get upset with them and get the job done. After all I paid them 4 days ago. I see no reason why they would fail with a paying in advance customer.

                                                                                                                                                Comment

                                                                                                                                                • notime
                                                                                                                                                  Confirmed User
                                                                                                                                                  • Jun 2003
                                                                                                                                                  • 8027
                                                                                                                                                  #37
                                                                                                                                                  Originally posted by KillerK
                                                                                                                                                  Maybe he needs to run dvdshrink and he is copying protected dvds, thats why a tower won't work. Unless you were making copies of the same dvd.
                                                                                                                                                  I need to copy 10.000 adult dvds without copy protection (which we license to 3rd parties) on some 48TB raid 6 filers in our office. So we can send it to the encoders by fiber connections to have them all encoded to .iso, mpg2 rip and manual scene splitting in MPG2 with screenshots.
                                                                                                                                                  We just need some extra pc's next to the ones we already have in our offices.

                                                                                                                                                    Comment

                                                                                                                                                    • V_RocKs
                                                                                                                                                      Damn Right I Kiss Ass!
                                                                                                                                                      • Nov 2003
                                                                                                                                                      • 32451
                                                                                                                                                      #38
                                                                                                                                                      Perhaps Michael found out you were using his wife for the videos?

                                                                                                                                                        Comment

                                                                                                                                                        • notime
                                                                                                                                                          Confirmed User
                                                                                                                                                          • Jun 2003
                                                                                                                                                          • 8027
                                                                                                                                                          #39
                                                                                                                                                          Originally posted by V_RocKs
                                                                                                                                                          Perhaps Michael found out you were using his wife for the videos?
                                                                                                                                                          THAT was his wife ?
                                                                                                                                                          Hehe

                                                                                                                                                            Comment

                                                                                                                                                            • The Duck
                                                                                                                                                              Adult Content Provider
                                                                                                                                                              • May 2005
                                                                                                                                                              • 18243
                                                                                                                                                              #40
                                                                                                                                                              Fuck the sheer scale of your operation puts mine to shame
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