Ha. You make it sound so easy.
Being rude or not doesn't bother me. If I was owed money I may be rude as well. So no worries there.
I really can not speak for anything that happened before I came aboard. But I can tell you, this is a pretty large company. People in accounting have no idea what NATS even is let alone know how to do an export. Plus, if someone has never worked with NATS they would have no idea what Open Payments vs Stored Payments are.
Everything is getting on track though. I just did a recent, up to date export of payouts and this was sent to accounting. Payout 10-1-2017
Let me know if any other questions.