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I recall a video we returned a day late to the rental store one time - dropped it in the drop slot by the door. We intended on paying the late fees the next time we rented from the store (which we did on a fairly regular basis).
Two weeks later we got a call from a two-bit, local collection agency telling us we owed the late fee.
We'd never been late with a movie in the past - and I was stunned, to say the least.
I told'em to go fuck himself. We never returned to the store. They went out of business five months later (no surprise).
Helluva business model.
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