Here is a copy of correspondence with net-member.com
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Dear XXXXX, thank you for your subscription to www.40somethingmag.com. Save this e-mail for future reference. Please include your member information (except Credit Card number) in all emails.
Your Username:
XXXXXXXXX
Your Password:
XXXXXXXXX
Members Area:
http://members.40somethingmag.com/members/
Net-Member.com Billing Information
Type of Card: VISA
Amount: $29.95
Trans Date: Tue 2008-Aug-05 17:58:35 GMT
You have been billed through Net-Member.com for the amount of $29.95.If you selected an automatic rebill option, your subscription will automatically be renewed for your convenience until you cancel. If you have any questions or comments, please contact: [email protected] for Customer Support. Billing services provided by Net-Member.com.
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Then there is the request for cancellation:
From: [email protected]
Sent: 8/6/2008 3:32:16 PM
Subject: {Ref #: 1990825} Re: Your membership has been activated
Please DO NOT RENEW my membership.
Thank You
XXXXXX XXXXXX
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Then there is the genius response:
Dear Valued Customer,
We could not locate any active accounts with the information you provided. Please fill out the form below with the information you used during sign up in order for us to assist you. Make sure you reply to this email to ensure the fastest response.
Customer Name:
Card Holder Name:
Email Address:
Site or Company Name:
User Name:
Password:
First 6 and Last 4 Digits of Credit Card:
Please include all previous correspondence, or you are welcome to contact our customer service call center 24 hours a day 7 days a week at 800-635-6470.
Thank you,
Customer Service
AG5333
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For the record,
The cancellation request was sent from the email address of the original subscription.
First and last name were also included.
The subscriber was canceling the NEXT bill, not the present bill.
Why bother even trying to follow through.
I think that the next email will be to VISA and it will say....
I do not recognize this charge. Please remove.
---------------------------------------------------------
Dear XXXXX, thank you for your subscription to www.40somethingmag.com. Save this e-mail for future reference. Please include your member information (except Credit Card number) in all emails.
Your Username:
XXXXXXXXX
Your Password:
XXXXXXXXX
Members Area:
http://members.40somethingmag.com/members/
Net-Member.com Billing Information
Type of Card: VISA
Amount: $29.95
Trans Date: Tue 2008-Aug-05 17:58:35 GMT
You have been billed through Net-Member.com for the amount of $29.95.If you selected an automatic rebill option, your subscription will automatically be renewed for your convenience until you cancel. If you have any questions or comments, please contact: [email protected] for Customer Support. Billing services provided by Net-Member.com.
--------------------------------------------
Then there is the request for cancellation:
From: [email protected]
Sent: 8/6/2008 3:32:16 PM
Subject: {Ref #: 1990825} Re: Your membership has been activated
Please DO NOT RENEW my membership.
Thank You
XXXXXX XXXXXX
-------------
Then there is the genius response:
Dear Valued Customer,
We could not locate any active accounts with the information you provided. Please fill out the form below with the information you used during sign up in order for us to assist you. Make sure you reply to this email to ensure the fastest response.
Customer Name:
Card Holder Name:
Email Address:
Site or Company Name:
User Name:
Password:
First 6 and Last 4 Digits of Credit Card:
Please include all previous correspondence, or you are welcome to contact our customer service call center 24 hours a day 7 days a week at 800-635-6470.
Thank you,
Customer Service
AG5333
-------------------------------------------
For the record,
The cancellation request was sent from the email address of the original subscription.
First and last name were also included.
The subscriber was canceling the NEXT bill, not the present bill.
Why bother even trying to follow through.
I think that the next email will be to VISA and it will say....
I do not recognize this charge. Please remove.
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