This should be taken as a serious warning for everyone here working with CCBill.
Some facts to start with.
1. Nov 16th wire didn't arrive.
2. CCBill says they sent it out + the funds didn't come back to them so the funds stuck somewhere, is what they say.
3. We're asking for wire confirmation. They say 7 business days to deliver an electronic confirmation. (7biz days?)
4. In the meantime second wire (Nov23rd) didn't arrive.
5. CCBill emails us an electronic confirmation of the first wire.
6. We notice in the confirmation, one digit is missing in the IBAN#.
7. They say it's weekend no people in the wire department. On Monday they say the person left for the day.
8. Today they say, the funds came back to them. But they ignore our requests to send us the funds. They find new reasons why they can't send the funds again.
IBAN (International Bank Account Number) contains ALWAYS 26 digits. There's no way CCBill was able to send out a wire with only 25 digits in it. No bank will proceed a wire with missing digit in the IBAN.
That leads us to a simple conclusion, the funds were never sent successfully.
But CCBill was saying (2 weeks long) they do not have the funds, and the funds didn't return to them. All they do, they play to win time. Each contact they say new possible reason why the funds didn't hit our account. All Bullshit. All they say is a reaction on what we discovered. What they say has no logical connection with the facts.
No proper phone call is possible. Nobody in charge is available for a phone call.
12 years of working together means 0 to CCBill. They just keep telling lies.
Is this how a serious company runs a serious biz?
Or rather is this symptomatic for what we experienced about 11 years ago with IBill?
Experience won't let us work with CCBill anymore.
It smells like CCBill's bankruptcy may be in front of us.
If a company makes serious "mistakes" and is not able to solve those "mistakes" on its own = Closed Soon.
Be informed ppl. This may be a serious issue. It does not look good at all.
THIS IS A SHAME WHAT YOU DO CCBILL. WHERE IS THE MONEY???
Some facts to start with.
1. Nov 16th wire didn't arrive.
2. CCBill says they sent it out + the funds didn't come back to them so the funds stuck somewhere, is what they say.
3. We're asking for wire confirmation. They say 7 business days to deliver an electronic confirmation. (7biz days?)
4. In the meantime second wire (Nov23rd) didn't arrive.
5. CCBill emails us an electronic confirmation of the first wire.
6. We notice in the confirmation, one digit is missing in the IBAN#.
7. They say it's weekend no people in the wire department. On Monday they say the person left for the day.
8. Today they say, the funds came back to them. But they ignore our requests to send us the funds. They find new reasons why they can't send the funds again.
IBAN (International Bank Account Number) contains ALWAYS 26 digits. There's no way CCBill was able to send out a wire with only 25 digits in it. No bank will proceed a wire with missing digit in the IBAN.
That leads us to a simple conclusion, the funds were never sent successfully.
But CCBill was saying (2 weeks long) they do not have the funds, and the funds didn't return to them. All they do, they play to win time. Each contact they say new possible reason why the funds didn't hit our account. All Bullshit. All they say is a reaction on what we discovered. What they say has no logical connection with the facts.
No proper phone call is possible. Nobody in charge is available for a phone call.
12 years of working together means 0 to CCBill. They just keep telling lies.
Is this how a serious company runs a serious biz?
Or rather is this symptomatic for what we experienced about 11 years ago with IBill?
Experience won't let us work with CCBill anymore.
It smells like CCBill's bankruptcy may be in front of us.
If a company makes serious "mistakes" and is not able to solve those "mistakes" on its own = Closed Soon.
Be informed ppl. This may be a serious issue. It does not look good at all.
THIS IS A SHAME WHAT YOU DO CCBILL. WHERE IS THE MONEY???
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