GoFuckYourself.com - Adult Webmaster Forum - View Single Post - Former Members requesting charge back after rebill

kadudu · 11-18-2015, 04:38 PM

A couple ex-members of my site signed up for a recurring monthly subscription and then after a few days within the second month requested a charge back, claiming that they shouldn't be charged for the extra month even though they requested the cancellation after the re-bill was already processed. It's said on my site that if they want to cancel their recurring membership it has to be done at least 7 days before the date of the next re-bill if they don't want to be charged again. It's not like I'm engaging in any sort of deception.

I have two weeks to respond to our processor in order to have the charge back reversed. Have any of you had success in reversing unwarranted charge backs? What's the best way to have success with this?

11-18-2015, 04:38 PM
kadudu Confirmed User Industry Role: Join Date: Mar 2011 Posts: 220	Former Members requesting charge back after rebill A couple ex-members of my site signed up for a recurring monthly subscription and then after a few days within the second month requested a charge back, claiming that they shouldn't be charged for the extra month even though they requested the cancellation after the re-bill was already processed. It's said on my site that if they want to cancel their recurring membership it has to be done at least 7 days before the date of the next re-bill if they don't want to be charged again. It's not like I'm engaging in any sort of deception. I have two weeks to respond to our processor in order to have the charge back reversed. Have any of you had success in reversing unwarranted charge backs? What's the best way to have success with this?