Paxum, I love you, but you're making it real hard to do business with you. Instead of facilitating business, you are now actually hindering it.
We were ready to make a wire load to you on Wed Nov 4. We printed out your (latest) wire load instructions, but the address for the intermediary bank was missing. Our bank needs this info to process our wire.
We asked your support on Nov 4 for the address info. You responded quickly saying that we don't need this info. But indeed we do. So, we asked again. No response.
Sent Ruth (@ Paxum) a Skype message asking to follow up on our question. No response.
On Friday morning, used Google (thanks!) to find the bank's address, and sent off our wire load that morning. Heard back from Ruth and support on Monday, they are still looking for bank's address - I said 'never mind' - found it.
We also sent Payoneer a wire load that morning. Payoneer's wire load was credited to our account 6 HOURS later.
Guess what? We are still waiting for Paxum's wire load to land in our account, more than 3 business days later.
I need this load to pay my publishers - they are complaining (rightfully) about late payments.
I am getting to the point where I cannot recommend Paxum to our publishers anymore. This is the second month in a row where something has gone wrong with a wire load.
We were ready to make a wire load to you on Wed Nov 4. We printed out your (latest) wire load instructions, but the address for the intermediary bank was missing. Our bank needs this info to process our wire.
We asked your support on Nov 4 for the address info. You responded quickly saying that we don't need this info. But indeed we do. So, we asked again. No response.
Sent Ruth (@ Paxum) a Skype message asking to follow up on our question. No response.
On Friday morning, used Google (thanks!) to find the bank's address, and sent off our wire load that morning. Heard back from Ruth and support on Monday, they are still looking for bank's address - I said 'never mind' - found it.
We also sent Payoneer a wire load that morning. Payoneer's wire load was credited to our account 6 HOURS later.
Guess what? We are still waiting for Paxum's wire load to land in our account, more than 3 business days later.
I need this load to pay my publishers - they are complaining (rightfully) about late payments.
I am getting to the point where I cannot recommend Paxum to our publishers anymore. This is the second month in a row where something has gone wrong with a wire load.
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