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Naughty America - Director of Technology
It's a CELEBRATION bitches!! For the hottest content promote Naughty America!
swish at naughtyamerica dot com | ICQ: 226 737 620 | See Who I Am At AdultWhosWho.com! -
Baddog,
You show me where i have not acknowledged him. I have responded to Kowalsky twice now. I have stated that he can contact me directly because it's easier to have record than tracking down info on gfy, right? Baddog, what is your affiliate ID with NA and I'll help with any adverse situation you may have come under as well.
Respectfully,
JoeComment
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Contact me and I'll make sure your missing payments are taken care of. Please email me so I can follow up with the proper information pertaining to your stats.Originally posted by Mystery Man
Thank you,
JoeComment
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Have you clicked that link? http://www.gofuckyourself.com/showpo...6&postcount=31
Does that look like Kowalsky?Comment
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LOL Baddog i think Joe is new to BOARDS or FORUMS
That or he has trouble reading. Damn that is the last thing I expected him to reply.
I think we may get an announcement soon about a NEW Affiliate Manager at NA
I hate to be a dick Joe. I love Andreas and Mark but you are really dropping the ball here and showing you are clueless.Comment
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Pornhero,I was wondering if I was the only one missing payments...
I used to love NaughtyAmerica and they were one of my most reliable sponsors for years so I am so sad to see them not making payments.
Here's my story: I was paid only once since May 30th by NaughtyAmerica and thats cuz I harassed them via email, icq and phone calls. They paid me $750 via bankwire on July 11th - they owed me a total of $4000 at that time.
Now they owe me in the neighborhood of $5000+ and this is the message i received from one of their affiliate managers on July 15th:
"My plan to pay you what you are owed is this. I will make sure weekly you receive your payments that are owed to you that week and some of the past due amount until you are up to date. At that time you will be paid when the minimum payment is reached. Will you agree to this? Let me know what you think."
That was 9 days ago and I still havent seen a payment - lets see if I get something tomorrow. I was shocked they couldnt pay me the lump sum they owed me. They've done that before when I realized I was missing payments.
I left a voicemail for Mark yesterday and sent icq/email messages to him weeks ago and havent heard back from him at all. usually he's pretty good at getting back to me
I havent pulled my NaughtyAmerica links yet but I certainly am discouraged and will think twice before putting up more links to their program. Everytime i get a sale now I question if I am ever going to see the money!
It would be nice to see a reply in this thread from one of their reps.
I'll post a message when my payments are up to date.
PornHero
I was the one that made that statement so I'll take whatever public berating that may come my way. I'm stating here that I may have made a mistake but I'm willing to admit it and make things right.
Please send me your contact info to my email and I'll see to it you are paid in full. Are you on wires or check?
Regards,
JoeComment
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I am responding to each one of these guys and telling them I will make sure they get paid. I may be clueless, help me out and tell me where i can improve. I open to hearing how to communicate better here. Let me know.LOL Baddog i think Joe is new to BOARDS or FORUMS That or he has trouble reading. Damn that is the last thing I expected him to reply.
I think we may get an announcement soon about a NEW Affiliate Manager at NA
I hate to be a dick Joe. I love Andreas and Mark but you are really dropping the ball here and showing you are clueless.
JoeComment
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Joe, when you run a program that's responsible for sending checks out, you're held to a much higher standard from people like affiliates.
The whole point is that *any* communications to NAWebmasters.com should go to you first. You shouldn't be looking for e-mails. Why are you even using an archaic e-mail system to get things done? How about a ticket system, that keeps track of things until they're finished and closed out?
This is what people are trying to get through to you here. Any communications are your domain, you have to deal with them. Where he contacted is irrelevant.
Maybe you can tell us which entries of communication you ignore, by rule? ;) Y'know what I'm sayin here?
This is a common problem! The solution is a better strategy. I've seen companies who think it's great that you can get in touch with them via phone, mail, e-mail, fax, ticket system, and chat.
Highly inefficient. You should have a SINGLE point of communication. Every single communication goes through the same tunnel to you, and you have one thing to manage, so you can see what got done and what didn't.
If things aren't all getting done, it's your job to inform the company owner that the volume is unmanageable.
Why should people have to send things to YOUR e-mail, so you can attempt to find them? It's all supposed to go to you.Comment
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People with systems that large DO have one system, or at least they should. If you must answer phones, that's fine, but it should all be logged into the same system. I'll take less communication options to actually get a response anyday. And remember, we're talking about getting a response at all, no answer... Not refining an already functioning system.
There are many successful affiliate programs with no phone support that provide great e-mail response.Comment
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Case in point, when I contact my hosting company by phone, they always end up asking me to submit a ticket with that information, so they have a record and details and so someone remembers to actually do it.
Obviously in a better unified system the phone call would have already opened a ticket that the CSR is making notes on as I talk to themComment
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Too many variables. You should think about what you want and do some research, that's part of your job mang!
Do you want it to be accessable from the web? Do you like the security of something run off your own servers? Do you want it be on your local office network? Can it be a web service? Do you want a communications management software like a CRM? Do you want just a simple ticketing system tied to a [email protected] ? Is it better to build one yourself customized to your needs? Do you want it to have reporting?
Anyways what you use is maybe 10% as important as actually using it every day. Are you going to use it every day? Honestly?
http://en.wikipedia.org/wiki/Compari...acking_systems
Eventum is simple and effective, and can be tied to reporting, escalation, etc etc. You could even make queries on words that people submit, so if they say things like "404" or "down" or "payment" for example it would automatically escalate to you.Comment
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I'm sorry if there has been some miscommunication.
It has not been my intention to piss anyone off or put anyone out or respond to the wrong post (rookie mistake). I am asking that if you are having payment issues with NA, please contact me by email or icq and I'll make sure to rectify the situation.
I am new to the boards and I am new to some of the issues presented but I am willing to jump in, help out and get the job done.
Your patience is appreciated and not forgotten. Please contact me if you are having any issues with payments or stats and we will fix the problem.Comment
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Your best bet is probably read thru any thread like this. Whenever there is more than one complaint make sure you address each and every complaint right away instead of addressing one and leaving for 8 hours. Take 20 minutes and reply to each and every complaint. Let them know how to reach you when they can reach you and that you look forward to working it out with them. That way you don't leave the thread and come back 8 hours later with a few people feeling completely ignored and unsure of the situation.Comment
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Hi Shap and Baddog, I just got back to my computer and got caught up on this thread. Thanks for having my back :-)
Hi Joe, thanks for replying to my situation. I am paid via bank wire as I mentioned in my first post. My email address is: webmaster AT pornhero.com - I will send you an email with my account info again.
I appreciate your honesty and the fact that you are taking responsibility for this SNAFU. My only concern now is that we get the amount payable correct since its been a few pay periods now.
to everyone else, I will post in this thread whenever I have received full payment as Joe mentioned.
Peace out everyone
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As an example PornHero posted a very polite post about his concern and asking for your help. He posted at 1:51pm. His was the longest, nicest and most stand out post of the entire thread. You replied 8 times in the thread to others and 8 hours went by before you addressed his post. It could have (and should have) been done within an hour. Especially since you were in the thread and obviously reading the posts.Comment
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I'm contacting you as I type this. I'm trying to look up your account info and stats.Hi Shap and Baddog, I just got back to my computer and got caught up on this thread. Thanks for having my back :-)
Hi Joe, thanks for replying to my situation. I am paid via bank wire as I mentioned in my first post. My email address is: webmaster AT pornhero.com - I will send you an email with my account info again.
I appreciate your honesty and the fact that you are taking responsibility for this SNAFU. My only concern now is that we get the amount payable correct since its been a few pay periods now.
to everyone else, I will post in this thread whenever I have received full payment as Joe mentioned.
Peace out everyoneComment
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I think he addressed the thread starter, and then didn't pay much more attention. I guess he's not used to the avalanche of shit that a GFY thread can become and how people get offended if you don't answer the question they ask on page 10 of a two week old thread.
Anyways, I gave Joe a bunch of shit today too, off the boards, and the good thing is he kept his cool. He has the right temperament for the job he has, give him a little slack on the BBS stuff until he gets the hang of it.
Andreas is a stand up guy and Naughty America is a stand up company and if anyone hasn't been paid I'm sure it was just a glitch in the system that will be ironed out shortly. From what I can tell in this thread all of the people with problems were people that were getting epassporte who switched to check or bank wire, and there was obviously some sort of problem with the switch over.
I know for a fact that everyone will get paid every cent they are owed as fast as humanly possible. Other than running a mistake free company, I don't know what else you could ask for from an affiliate program.sig too bigComment
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You are right. I was actually trying to find the conversations Pornhero and I had before I responded back. I was unable to find them due to switching to a new corp. google email system. This is not an excuse because as I stated to him I deserved what had been said and I will make things right. I don't contest anything that you have said either, except I wanted to try and get some fact straight before I responded to some people. I've listened to everything you have said and will learn from it. Thank you!Comment
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Just so everyone knows, I received my wire payment today from NaughtyAmerica for the entire sum owed to me, $6k+, as Joe promised.
Thanks Joe for taking care of this. You have restored my confidence in Naughty America. I am adding more links to the Naughty America sites tonight.
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Just like I thoughtJust so everyone knows, I received my wire payment today from NaughtyAmerica for the entire sum owed to me, $6k+, as Joe promised.
Thanks Joe for taking care of this. You have restored my confidence in Naughty America. I am adding more links to the Naughty America sites tonight.
Great News!Comment
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good stuff manJust so everyone knows, I received my wire payment today from NaughtyAmerica for the entire sum owed to me, $6k+, as Joe promised.
Thanks Joe for taking care of this. You have restored my confidence in Naughty America. I am adding more links to the Naughty America sites tonight.
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maybe they have a problemsComment
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Joe is the same way with emails, send 3 questions about payout and only one will get answered...
Here's my story: I promote suite703, their gay program, and I have very rarely been paid on time. Sometimes payments were delayed, sometimes pay periods were omitted. Sometimes, payments stopped altogether and I have had to harass them constantly to even get an answer.
Recently payments stopped after the May 22-28 period (for the 2nd time in a few months). I realized I hadn't been paid (around $4k total) on July 13th, so I emailed Joe and Mark. I received no reply so I emailed again 4 days later and was told I was owed only $35, but that they'd look into it anyways. No news again for a few days, so I emailed on the 22nd and I was told a check was just sent. I received it and a random pay period was missing on it.
I have no doubt that they will pay what they owe to everyone. But it's extremely unprofessional to just stop paying and wait for people to harass you to even acknowledge them. They can blame a switch to NATS or the crappy executive stats - they should ensure people are paid on time or at least they get a quick payment out when they are notified of their fuckup(s).
Joe doesn't need to reply to this post, but other webmasters beware: If being paid on time is something you enjoy, then forget about Naughtyamerica / suite703 until they get their shit together. When they do, I'll be the first to cheer them on.
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Make $$$ with Gay! Lowest Minimum Payouts in the Business, Perfect Track Record, Amazing SitesComment
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just my 2 cents
the reasons people are missing payments
is that NA is not using Epassporte any more
and NA affiliates have not updated there payment details
so how can NA pay out if they dont have your pay out details
NA for LIFE$100 free credit for all hosting needs
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I haven't received a check for a while either. Do I have to contact someone about this, or is this being straightened out behind the scenes? I noticed today that there is finally some info in the payments field, with both payments being shown as "unpaid", so I assume those checks will be going out soon.
The stats switchover was done in a very confusing manner though, so it is going to be a pain for me to even figure out if there are any other checks that I am owed.
I have always had check as my payment option, so epassporte and account details are not an issue.
account 4788Comment
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yeah, this thread is sobering reading....
sure they're a stand up program and blablabla...
but programs have to pay affiliates, on time, every time - whether they are in the bro club or not.
way too many threads and posts lately of affiliates not being paid for weeks/months on end
Huge mess going over there right now, I've lost all confidence
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Stinger
TRAFFIC PARTNER
Email: [email protected]
Skype: stingertrafficpartner
http://www.trafficpartner.com/en/Comment
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GREAT NEWS !Just so everyone knows, I received my wire payment today from NaughtyAmerica for the entire sum owed to me, $6k+, as Joe promised.
Thanks Joe for taking care of this. You have restored my confidence in Naughty America. I am adding more links to the Naughty America sites tonight.
Now you can promote us lollll ;)
And People Have Faith and Patience sometimes making changes can encouter hurdles we didn't see....
See you all in Miami
Stinger
TRAFFIC PARTNER
Email: [email protected]
Skype: stingertrafficpartner
http://www.trafficpartner.com/en/Comment
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A lot of this confusion could have been avoided if there was some advance warning of the switching to NATS. I just logged in one day and seen that NATS was in place and seen that the pay periods were totally screwed up.
If I knew it was coming I would have paid attention to my stats and made sure I knew what payments were due. Now the stats area is a clusterfuck and trying to figure out what you are owed from past periods is basically impossible.Comment
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yup - no warnings whatsoever re : new link codes or NATS changeover.
very unprofessionalComment
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WRONG! I get check every week until the switch to NATs and I havent gotten shit. I USED to love naught america but after the past six months there have been constant fuck ups.
My question is why a program with a perfectly good back end switchs to nats FUCKING up mine and every other real webmaster SEO traffic. I was sending thousands of clicks a day straight to their proggie then they messed with their backend a few months ago and it was cut in half down to between 1 and 2000 clicks a day..now they switch to nats and its ALL fucking gone. I love nats and all and even use it for my proggie but why the change fucking us all. I had a lot of projects with them being a big part of but thats all changing now. havent gotten a check in a month either. lucky they are less than 3 percent of my income or id actually contact one of these useless affiliate reps.No doubt one may quote history to support any cause, as the devil quotes scripture.
-- Learned Hand
http://www.bjpenn.comComment
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