Is netbilling still in business? Support is non existent

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  • American Psycho
    Confirmed User
    • Feb 2009
    • 3068
    #1

    Is netbilling still in business? Support is non existent

    Hi all.

    so i setup an account at netbilling after knowing the company a while and working with them in the past and liking it....

    But since making my own account i can hardly get anyone to help with tech support. I tried for months waiting for ghost tech support.

    so after months of needing support and not getting it i decided to go to orbital pay where was setup and totally working a matter of weeks! they clearly wanted my business where netbilling couldn't care less...

    now i want to close the net billing account and still can't get support lol
    so WTF nebilling are you alive?????

    I see mitch bro at all the shows i attend and here sometimes so i assume they are still in biz. mitch you here? what gives is netbilling dead or what? you don't answer your emails tho and you don't fwd to tech support either... so maybe here you will answer???

    can someone help close my account since i don't want it anymore!
    Tags: None
    • KillerK
      Confirmed User
      • May 2008
      • 3406
      #2
      Did you email him?

      [email protected]

        Comment

        • iSpyCams
          Amateur Gynecologist
          • May 2009
          • 4436
          #3
          For tech stuff, [email protected] works for me, include your netbilling account # unless you are emailing from the email you have on file with them. (even then)

          For account admin stuff, call Wendy. You can email her too but usually I have to call to tell her I emailed.
          - As soon as I think up a good sig it's going here.

            Comment

            • American Psycho
              Confirmed User
              • Feb 2009
              • 3068
              #4
              Originally posted by pompousjohn
              For tech stuff, [email protected] works for me, include your netbilling account # unless you are emailing from the email you have on file with them. (even then)

              For account admin stuff, call Wendy. You can email her too but usually I have to call to tell her I emailed.
              Have to call to tell them you emailed. Lol. Says it all right there.

              Ofc tried those options. Phone email mitch and nada

                Comment

                • Sly
                  Let's do some business!
                  • Sep 2004
                  • 31377
                  #5
                  Send me an ICQ.

                  (No, I don't work for NB.)
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                    Comment

                    • American Psycho
                      Confirmed User
                      • Feb 2009
                      • 3068
                      #6
                      Anyone . Guess they're out to lunch and not monitoring the adults largest forum

                        Comment

                        • KillerK
                          Confirmed User
                          • May 2008
                          • 3406
                          #7
                          This forum isn't that big anymore, hard to find a thread lately worth reading.

                            Comment

                            • EddyTheDog
                              Just Doing My Own Thing
                              • Jan 2011
                              • 25433
                              #8
                              Originally posted by American Psycho
                              Anyone . Guess they're out to lunch and not monitoring the adults largest forum
                              Did you hit up Sly?..

                                Comment

                                • American Psycho
                                  Confirmed User
                                  • Feb 2009
                                  • 3068
                                  #9
                                  Originally posted by EddyTheDog
                                  Did you hit up Sly?..
                                  I don't use icq anymore and furthermore
                                  Why? He said he doesnt work there. Guessing he wants to push another biller to me ... I just need to close my netbill account as mentioned

                                    Comment

                                    • Sly
                                      Let's do some business!
                                      • Sep 2004
                                      • 31377
                                      #10
                                      Originally posted by American Psycho
                                      I don't use icq anymore and furthermore
                                      Why? He said he doesnt work there. Guessing he wants to push another biller to me ... I just need to close my netbill account as mentioned
                                      Actually I wanted to find out what your account was and I would pass it along to my NB rep.
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                                        Comment

                                        • 2MuchMark
                                          Mark of 2Much.net
                                          • Aug 2004
                                          • 50891
                                          #11
                                          We get great support from Netbilling. Maybe something just got lost.

                                          What you want to do is send an email to [email protected] and when you do, include your account info, a screenshot or instructions so they can replicate the problem, and try to be as concise as possible. Don't forget to include your contact info, and any usernames / passwords they might need.

                                            Comment

                                            • Google Expert
                                              Webmaster
                                              • Jun 2004
                                              • 14294
                                              #12
                                              Seems that there is only Eddie left in netbilling support, and he takes his time to get anything fixed. Usually it's just: "here, read this manual".

                                              Netbilling should spend some $$$ on proper tech support, who would actually get involved in customers' problems and genuinely try to help.

                                                Comment

                                                • NETbilling
                                                  Confirmed User
                                                  • Jan 2002
                                                  • 8598
                                                  #13
                                                  Originally posted by American Psycho
                                                  Hi all.

                                                  so i setup an account at netbilling after knowing the company a while and working with them in the past and liking it....

                                                  But since making my own account i can hardly get anyone to help with tech support. I tried for months waiting for ghost tech support.

                                                  so after months of needing support and not getting it i decided to go to orbital pay where was setup and totally working a matter of weeks! they clearly wanted my business where netbilling couldn't care less...

                                                  now i want to close the net billing account and still can't get support lol
                                                  so WTF nebilling are you alive?????

                                                  I see mitch bro at all the shows i attend and here sometimes so i assume they are still in biz. mitch you here? what gives is netbilling dead or what? you don't answer your emails tho and you don't fwd to tech support either... so maybe here you will answer???

                                                  can someone help close my account since i don't want it anymore!
                                                  Hi,

                                                  I am hit sure how r why you did no get your issue resolved but I am happy to help. I never received any correspondence directly from you that I know of and I typically check and reply to my email at least 20 times a day or more. I also have no voicemail from you.
                                                  We have a great support department and reply to tickets in the order received. We also have staff in 24/7 for emergency support and several techs on during the day.

                                                  Please let me know what your issue is, and I will be happy to help.

                                                  Mitchf at NETbilling,com or phone me at 661-252-2456.

                                                  Thanks, Mitch


                                                  Mitch Farber
                                                  CEO - NETbilling, Inc.
                                                  Email / Phone: 888-357-8166 / 661-252-2456
                                                  Transaction processing & 24/7 call center services with exceptional rates and flexibility, since 1998!

                                                    Comment

                                                    • American Psycho
                                                      Confirmed User
                                                      • Feb 2009
                                                      • 3068
                                                      #14
                                                      Originally posted by NETbilling
                                                      Hi,

                                                      I am hit sure how r why you did no get your issue resolved but I am happy to help. I never received any correspondence directly from you that I know of and I typically check and reply to my email at least 20 times a day or more. I also have no voicemail from you.
                                                      We have a great support department and reply to tickets in the order received. We also have staff in 24/7 for emergency support and several techs on during the day.

                                                      Please let me know what your issue is, and I will be happy to help.

                                                      Mitchf at NETbilling,com or phone me at 661-252-2456.

                                                      Thanks, Mitch
                                                      Thanks for the reply. I will reach out early next week.

                                                      Just my 2c here ... your reply about your support is very far from actual reality of what happens so there's a few potential scenarios

                                                      1. You know the reality and just saving face in public
                                                      2. You don't know the reality

                                                      Eitherway sucks to let a solid business get a bad reputation for lame support....

                                                        Comment

                                                        • Phoenix
                                                          BACON BACON BACON
                                                          • Nov 2002
                                                          • 35475
                                                          #15
                                                          Originally posted by American Psycho
                                                          Thanks for the reply. I will reach out early next week.

                                                          Just my 2c here ... your remoneyply about your support is very far from actual reality of what happens so there's a few potential scenarios

                                                          1. You know the reality and just saving face in public
                                                          2. You don't know the reality

                                                          Eitherway sucks to let a solid business get a bad reputation for lame support....
                                                          Your issue was urgent enough to start a thread about it. You are so upset you want to close an account that you make money with. i assume you make money. Probably my bad

                                                          The owner of said business comes in and gives you his cell phone to resolve the issue.
                                                          You will now make contact sometime next week.


                                                          Am i missing something?
                                                          Telegram PhoenixBrad
                                                          https://quantads.io

                                                            Comment

                                                            • American Psycho
                                                              Confirmed User
                                                              • Feb 2009
                                                              • 3068
                                                              #16
                                                              Originally posted by Phoenix
                                                              Your issue was urgent enough to start a thread about it. You are so upset you want to close an account that you make money with. i assume you make money. Probably my bad

                                                              The owner of said business comes in and gives you his cell phone to resolve the issue.
                                                              You will now make contact sometime next week.


                                                              Am i missing something?
                                                              Yes you are missing a lot.
                                                              1st never said its urgent
                                                              2nd I'm closing the account and moved all my trans already
                                                              3rd I'm their customer I not supposed to jump when they feel like giving support
                                                              4th Sunday today. I'm on vacation thru Tuesday when I will wrap this up
                                                              5th all my sales are pumping thru biller who offer support

                                                                Comment

                                                                • iSpyCams
                                                                  Amateur Gynecologist
                                                                  • May 2009
                                                                  • 4436
                                                                  #17
                                                                  Originally posted by American Psycho
                                                                  Yes you are missing a lot.
                                                                  1st never said its urgent
                                                                  2nd I'm closing the account and moved all my trans already
                                                                  3rd I'm their customer I not supposed to jump when they feel like giving support
                                                                  4th Sunday today. I'm on vacation thru Tuesday when I will wrap this up
                                                                  5th all my sales are pumping thru biller who offer support
                                                                  I closed an account with them, it wasn't that hard. (closed it because I had a few of them and one was redundant) It wasn't instant or anything but seeing how they bill monthly, anytime before the next invoice comes in is fine and they handled it within a time frame that did not create any additional expense to me.

                                                                  Although I am sure it makes you feel good to deal with Mitch, you most likely have a different account rep whose job it is to handle these things for you and contacting Mitch only ads an extra step in the process, where Mitch contacts your account rep for you and passes along your request.
                                                                  - As soon as I think up a good sig it's going here.

                                                                    Comment

                                                                    • American Psycho
                                                                      Confirmed User
                                                                      • Feb 2009
                                                                      • 3068
                                                                      #18
                                                                      Originally posted by pompousjohn
                                                                      I closed an account with them, it wasn't that hard. (closed it because I had a few of them and one was redundant) It wasn't instant or anything but seeing how they bill monthly, anytime before the next invoice comes in is fine and they handled it within a time frame that did not create any additional expense to me.

                                                                      Although I am sure it makes you feel good to deal with Mitch, you most likely have a different account rep whose job it is to handle these things for you and contacting Mitch only ads an extra step in the process, where Mitch contacts your account rep for you and passes along your request.
                                                                      Makes me feel good to deal with mitch? Big lols

                                                                      Imy here to bitch about their lack of support in a public forum.

                                                                      im closing the account due to their crappy support (ie weeks for an email reply) and general lack of support helping me get setup.

                                                                      So after that bs and waste of time
                                                                      I sent a couple unanswered emails about closing my account and said fuck that I'm just going to gfy as Im sick of waiting 3 weeks for an email reply and even More so now that I'm totally done and don't want to have any additional charges.

                                                                        Comment

                                                                        • Rochard
                                                                          Jägermeister Test Pilot
                                                                          • Dec 2001
                                                                          • 75733
                                                                          #19
                                                                          The support has ALWAYS been top notch for me - always a response in under an hour.
                                                                          Herschel Savage
                                                                          Brooklyn, NY

                                                                            Comment

                                                                            • American Psycho
                                                                              Confirmed User
                                                                              • Feb 2009
                                                                              • 3068
                                                                              #20
                                                                              Originally posted by Rochard
                                                                              The support has ALWAYS been top notch for me - always a response in under an hour.
                                                                              Rochard, stop suckeling "the bros" nuts for and come up for some air pls.

                                                                              I've been setup and running with orbital and it Took weeks whereas netbilling support was so crap was months and couldn't get decent support to help with some issues.

                                                                                Comment

                                                                                • JesseQuinn
                                                                                  feeding the wolves
                                                                                  • Aug 2012
                                                                                  • 6630
                                                                                  #21
                                                                                  For Netbilling tech support I always hit up Ben T directly. He was superb, in the "dude, do you ever fucking sleep?" sense of the word. I'd email him at really odd hours expecting him to get back to me the next business day and I'd have a reply and solution to my request in my inbox 10 mins later.

                                                                                  I say 'was' as a past tense because...I'm now with Orbital now as well and couldn't be happier with the overall (admin and tech) support I receive. Prompt, informative and educated, solution-oriented responses to emails are a wonderful thing. On that tip I'd also recommend Payze and Mobius as well.

                                                                                  I'm not here to talk smack, that is definitively not my style. I'm posting because I think it's unfair for the OP to be criticized for posting a very real personal experience of a business that is widely supported here. His variance from what others may experience doesn't make his own any less valid.
                                                                                  throwing molotav cocktails at the precinct

                                                                                    Comment

                                                                                    • Google Expert
                                                                                      Webmaster
                                                                                      • Jun 2004
                                                                                      • 14294
                                                                                      #22
                                                                                      Originally posted by JesseQuinn
                                                                                      solution-oriented responses to emails are a wonderful thing
                                                                                      This is what NetBilling needs to implement.

                                                                                        Comment

                                                                                        • eNetbill
                                                                                          Registered User
                                                                                          • Apr 2010
                                                                                          • 4
                                                                                          #23
                                                                                          Support for American Psycho.

                                                                                          I apologize for the delay you may have experienced. I myself was away on my honeymoon for the last 2 weeks.

                                                                                          As with all merchants, you may encounter a range of problems from simple login issues to more complex issues that require coordinating with other software providers and/or international acquiring banks. In the support environment, providing detailed and accurate information is vital in developing a custom solution tailored for your needs.

                                                                                          Skype: eddie.netbilling

                                                                                          Here is my personal Skype you can use to call or chat with me at anytime in addition to lodging a support ticket/email at [email protected].


                                                                                          Have an ecommerce website? Need better approval rates? Chargeback mitigation assistance?
                                                                                          Allied Wallet has new and exciting payment solutions for US and European merchants.

                                                                                          Regards,
                                                                                          Eddie Olvera

                                                                                          https://applications.alliedwallet.co...=edward_olvera

                                                                                            Comment

                                                                                            • NETbilling
                                                                                              Confirmed User
                                                                                              • Jan 2002
                                                                                              • 8598
                                                                                              #24
                                                                                              Originally posted by American Psycho
                                                                                              Makes me feel good to deal with mitch? Big lols

                                                                                              Imy here to bitch about their lack of support in a public forum.

                                                                                              im closing the account due to their crappy support (ie weeks for an email reply) and general lack of support helping me get setup.

                                                                                              So after that bs and waste of time
                                                                                              I sent a couple unanswered emails about closing my account and said fuck that I'm just going to gfy as Im sick of waiting 3 weeks for an email reply and even More so now that I'm totally done and don't want to have any additional charges.
                                                                                              Im sorry if you had a bad experience but I am 100% certain I can rectify it an make you happy if you are willing. I have never received an email from you personally either. Something must be getting lost in the communication as we have staff here 24/7.

                                                                                              Let me know if I can help, otherwise email [email protected] to cancel.

                                                                                              Thanks, mitch


                                                                                              Mitch Farber
                                                                                              CEO - NETbilling, Inc.
                                                                                              Email / Phone: 888-357-8166 / 661-252-2456
                                                                                              Transaction processing & 24/7 call center services with exceptional rates and flexibility, since 1998!

                                                                                                Comment

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