Not so happy to open this thread but i am fucking pissed off!
Last week i migrated one of my paysites from one host to another. During the migration process something went wrong and i lost the Verotel USer Management script files
and everything that came with it.
I had a backup of my website but only in it's original state ( only content )without any
billing/users management script.
I contacted merchantsupport from Verotel explaining that i need them to reinstall the script for me as i am not too sure how to do it 100% so it's better that they do it.
The email was sent last week on 09.October. ..No response whatsoever in the following days. I emailed yesterday again....No response again.
I know they launched this "CardBilling" thing and they are busy with the new customers but at least reply to those damn emails. Why the fuck it's called "support" if nobody cares to read / reply to the support requests?
You you guys are so "overwhelmed" with the new signups and shit, why the fuck you didn't took care of this mater before launching this service. Hire more people FFS! You have the funds to pay for new coders or whatever jobs you need covered.
Since i am a Verotel partner (or whatever the fuck it's called these days) for more than i year i thought that i deserve at least a email reply, not to mention existing members that require support should have some kind of priority over new ones.
I do pay all those fucking fees and % for every god damn transaction so if i am not making money..they don't make money as well. So where's the logic in this?
All this time i had only great things to say about Verotel, everything was more than Ok, but now this issue is something that is affecting my business and i'm losing money everyday.
Last week i migrated one of my paysites from one host to another. During the migration process something went wrong and i lost the Verotel USer Management script files
and everything that came with it.
I had a backup of my website but only in it's original state ( only content )without any
billing/users management script.
I contacted merchantsupport from Verotel explaining that i need them to reinstall the script for me as i am not too sure how to do it 100% so it's better that they do it.
The email was sent last week on 09.October. ..No response whatsoever in the following days. I emailed yesterday again....No response again.
I know they launched this "CardBilling" thing and they are busy with the new customers but at least reply to those damn emails. Why the fuck it's called "support" if nobody cares to read / reply to the support requests?
You you guys are so "overwhelmed" with the new signups and shit, why the fuck you didn't took care of this mater before launching this service. Hire more people FFS! You have the funds to pay for new coders or whatever jobs you need covered.
Since i am a Verotel partner (or whatever the fuck it's called these days) for more than i year i thought that i deserve at least a email reply, not to mention existing members that require support should have some kind of priority over new ones.
I do pay all those fucking fees and % for every god damn transaction so if i am not making money..they don't make money as well. So where's the logic in this?
All this time i had only great things to say about Verotel, everything was more than Ok, but now this issue is something that is affecting my business and i'm losing money everyday.
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