Quote:
Originally Posted by czarina
Providing you have your own merchant number and not processing via CCBill, Epoch, etc.
We've been getting about 3 per months, transactions that we know the fu*ckers did themselves, and not only do we lose the sale but we have to pay $25 penalty to the bank per chargeback. Anyone doing something special to fight chargebacks?
|
If you make a template, so you can swap out the relevant details as needed, and write a detailed letter showing:
Positive AVS, (gateway screenshot)
matching CVV2, (gateway screenshot)
IP address geolocation close to signup geolocation,
IP log of customer activity on site matching signup IP address (proof of delivery)
Link to your join page showing clear pricing disclosure,
Link to your TOS showing refund policy
and any other relevant information,
You will get a high percentage of them overturned. HOWEVER if the customer comes back with more excuses and continues to deny the charge you will get a second chargeback and a second chargeback fee.