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Same with us. We've been patient with them for months, and as of about 2 months ago, we haven't even gotten any responses from them at all. Our last message to them is indicating that we've advised our customer base to cancel their accounts with Zombaio, and that we're going to cancel all accounts manually in about a month. After that, we're going to be discussing with our attorney about what to do next. Not that it will do much good, but we're also considering blasting them and calling them out to 110k Twitter followers.
EDITED TO ADD: We actually got to a point where we completely redesigned our site with a new domain and went with another processor who has been nothing but awesome with us.
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