Sent my documents before the deadline
On the "upload documents" page i can see the folowing:
----
No documents are requested at this time.
Document status - Reviewed: Not yet reviewed
----
But i got my account blocked just about 30min ago, and got this long e-mail below:
Anyone got the same?
========================================
Subject: Account block notification
Dear Asshole,
ePassporte closely monitors your Account to ensure your funds are protected from fraudulent use. We previously notified you that as a security measure and for your protection we requested you provide us with certain verification documents:
To date, we have not received this information from you. As a result, the spending limits on your ePassporte Account have been set to zero. You will still be able to receive funds into your ePassporte Account, however you will not be able to spend your balance. Please send the documents requested in order to return your Account to normal status.
Please upload these verification documents by logging into your ePassporte Account and clicking on the "Upload Documents" link located on the left side navigation bar. From there, you will be given instructions for uploading the requested documents.
Alternatively, you may submit these documents via e-mail to [email protected] or via facsimile to (310) 564-1751. We prefer that you scan and upload your documents through our website, as this method works best. Please ensure your scanned documents can be viewed/ read clearly before submission, as incomplete or unclear documents will not be considered for review.
If you have any further questions and for additional assistance, please contact us by sending us a message through your ePassporte Message Center or by using any of the information listed below:
Email: [email protected]
Facsimile: (310) 564-1751
International and US: (310) 301-2001
Thank you,
ePassporte Account Holder Services
=================
On the "upload documents" page i can see the folowing:
----
No documents are requested at this time.
Document status - Reviewed: Not yet reviewed
----
But i got my account blocked just about 30min ago, and got this long e-mail below:
Anyone got the same?
========================================
Subject: Account block notification
Dear Asshole,
ePassporte closely monitors your Account to ensure your funds are protected from fraudulent use. We previously notified you that as a security measure and for your protection we requested you provide us with certain verification documents:
To date, we have not received this information from you. As a result, the spending limits on your ePassporte Account have been set to zero. You will still be able to receive funds into your ePassporte Account, however you will not be able to spend your balance. Please send the documents requested in order to return your Account to normal status.
Please upload these verification documents by logging into your ePassporte Account and clicking on the "Upload Documents" link located on the left side navigation bar. From there, you will be given instructions for uploading the requested documents.
Alternatively, you may submit these documents via e-mail to [email protected] or via facsimile to (310) 564-1751. We prefer that you scan and upload your documents through our website, as this method works best. Please ensure your scanned documents can be viewed/ read clearly before submission, as incomplete or unclear documents will not be considered for review.
If you have any further questions and for additional assistance, please contact us by sending us a message through your ePassporte Message Center or by using any of the information listed below:
Email: [email protected]
Facsimile: (310) 564-1751
International and US: (310) 301-2001
Thank you,
ePassporte Account Holder Services
=================
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