Quote:
Originally Posted by wslover317
A PM from our VP 09/09/2014
Dear Customer,
I write with reference to our recent troubles, which I again apologize for and to share a little better news with you.
As you are aware, it was necessary a few months back for us to change our terms of business to ensure that we could continue operating the business on a day to day basis while important work was done behind the scenes to improve the bigger picture. This was always planned to be a temporary situation, and I very much appreciate the support of every single merchant that has stayed with us during this period while at the same time fully understanding why the delays and uncertainty made the situation completely unmanageable for others.
I do not want to bore you with the details of how hard we have worked in these past couple of months, but I am happy to say that the corporate restructure that our consultants believed necessary is now virtually completed, and we have already managed to secure better settlement terms from our acquiring partners on the back of this which will mean a return to more competitive settlement periods for our merchants with no increase to our current rates.
The exact details are still being finalized and an official announcement will be made in around 2 weeks from now, with new terms of business, on-time settlements and historic arrears catch up payments coming into effect starting from 1st October.
I appreciate that you probably have a number of questions about specific accounts that you want answered, but as there is not really much more that I can say at this time, I would ask that you please hold these questions until you have read the official announcement in two weeks, at which time most things should become clear, and if they are not, I will attempt to clarify them for you personally.
VP. Mr T Anderson
Zombaio LLC
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Thank you for posting this here it is good for everyone who does not get these emails from Zombaio to have a chance to read it and see the on going problems that Zombaio has had and continues to struggle with .This will help new customers make smart decisions in the future to use zombaio or not as a processor .I think the wording of this letter as mentioned by JQ above really comes off as condescending almost as if we are not smart enough to understand .
The truth being here is we were told that the problems were caused by late payments to Zombaio and that is why we were receiving late payments . But why would you need a corporate restructure because you were receiving payments late from your bank and in turn paying your customers late ?
So here is the problem that will never go away . There are many people that have reserves in Zombaio and have not been paid these reserves . This is still stealing , change your % afterwards , change your pay dates afterwards but the money that you have kept in reserves that was owed to the customers before you made all the changes to get back on track and in 2 weeks all things will be perfect , the fact remains you owe people reserves that you have kept and not paid them . I am sure that you do not want to bore us with the details of what happened to our reserves but I would love to hear it .Yea as a matter of fact Mr T Anderson ...Bore the shit out of me PLEASE!!
